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~isPartOf:"Journal of retailing and consumer services"
~subject:"Confidence"
~subject:"Customer retention"
~subject:"Social web"
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Search: subject:"Verbraucherzufriedenheit"
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Subject
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Confidence
Customer retention
Social web
Customer satisfaction
419
Kundenzufriedenheit
419
Consumer behaviour
319
Konsumentenverhalten
319
Beziehungsmarketing
256
Relationship marketing
256
Dienstleistungsqualität
214
Service quality
214
Einzelhandel
83
Retail trade
83
Online retailing
79
Online-Handel
79
Satisfaction
61
Customer service
47
Kundenservice
47
E-commerce
46
Electronic Commerce
46
Viral marketing
39
Virales Marketing
39
Brand management
35
Markenführung
35
Beschwerdemanagement
33
Complaint management
33
Customer loyalty
32
Vertrauen
30
Brand image
27
Customer experience
27
Markenimage
27
Internet marketing
26
Loyalty
26
Online-Marketing
26
Social Web
25
Mobile communications
24
Mobilkommunikation
24
Emotion
23
Customer integration
21
Kundenintegration
21
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Article
71
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Article in journal
71
Aufsatz in Zeitschrift
71
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English
71
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Lombart, Cindy
4
Louis, Didier
4
Molinillo, Sebastian
3
Aguilar-Illescas, Rocío
2
Anaya-Sánchez, Rafael
2
Kim, Jiyoung
2
Kumar, Anil
2
Liébana-Cabanillas, Francisco
2
Prentice, Catherine
2
Thurasamy Ramayah
2
Yang, Kiseol
2
Abbes, Intissar
1
Adil, Mohd
1
Ahmadi, Hormoz
1
Aksoy, Lerzan
1
Aksoy, Nilsah Cavdar
1
Al Halbusi, Hussam
1
Aljaberi, Musheer A.
1
Alpert, Frank
1
Amegbe, Hayford
1
Antwi, Samuel
1
Athanasopoulou, Pinelopi
1
Bai, Xuesong
1
Baumann, Chris
1
Bhatia, Sukhdev
1
Bornemann, Daniel
1
Bozkurt, Sıddık
1
Bray, Jeffery
1
Bressolles, Gregory
1
Buoye, Alexander
1
Cambra-Fierro, Jesús
1
Carlson, Jamie
1
Carvajal-Trujillo, Elena
1
Cavallero, Luisa
1
Chai, Joe Choon Yean
1
Chakraborty, Shibashish
1
Chang, Sue-Ting
1
Chang, Ya Ping
1
Chaudhary, Nityanand
1
Cheah, Jun-Hwa
1
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Published in...
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Journal of retailing and consumer services
Journal of business research : JBR
30
International journal of hospitality management
24
Asia Pacific journal of marketing and logistics
17
Journal of travel and tourism marketing
16
Journal of hospitality marketing & management
15
Service business
14
The journal of services marketing
14
The service industries journal
14
International journal of contemporary hospitality management
12
Journal of strategic marketing
12
Cogent business & management
11
Psychology & marketing
11
Tourism management : research, policies, practice
11
International journal of e-business research : an official publication of the Information Resources Management Association
9
International journal of electronic marketing and retailing : IJEMR
9
Journal of electronic commerce research : JECR
9
Journal of internet commerce
9
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
9
Technological forecasting & social change : an international journal
9
European journal of marketing : EJM
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Journal of marketing analytics : JMA
8
Pakistan journal of commerce and social sciences
8
Services marketing quarterly
8
Industrial marketing management : the international journal for industrial and high-tech firms
7
International journal of business information systems : IJBIS
7
International journal of electronic customer relationship management : IJECRM
7
International journal of internet marketing and advertising : IJIMA
7
Journal of global marketing
7
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
7
The TQM journal : the international review of organizational improvement
7
The international journal of bank marketing : IJBM
7
The journal of business & industrial marketing
7
Electronic commerce research and applications
6
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
6
Information systems and e-business management : ISeB
6
International journal of business excellence
6
Inventi impact: retailing & consumer services
6
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
6
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ECONIS (ZBW)
71
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1
Factors influencing behavioral intentions in livestream shopping : a cross-cultural study
Ni, Shaowen
;
Ueichi, Hideo
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014460857
Saved in:
2
Adoption, satisfaction, trust, and commitment of over-the-top platforms : an integrated approach
Soren, Anup Anurag
;
Chakraborty, Shibashish
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014460800
Saved in:
3
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
4
The effects of hedonic shopping values on loyalty towards small retailers : the moderating role of trust
Lee, Jaeha
;
Park, Kwangsoo
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460869
Saved in:
5
Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media : insight from emotional attachment perspective
Pang, Hua
;
Zhang, Kaige
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462295
Saved in:
6
Customer engagement outcomes in mobile applications : self-congruence as a moderator
Khan, Imran
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014372561
Saved in:
7
New generation commerce : the rise of live commerce (L-commerce)
Yun, Jeewoo
;
Lee, Don
;
Cottingham, Michael
;
Hyun, Hyowon
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014363982
Saved in:
8
Emotion and trust in virtual service assistant design for effective service recovery
Le, Hoang T. P. M.
;
Park, Jungkun
;
Lee, Sangwoo
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014364045
Saved in:
9
Unraveling customer repurchase intention in OFDL context : an investigation using a hybrid technique of SEM and fsQCA
Dogra, Nikhil
;
Adil, Mohd
;
Sadiq, Mohd
;
Dash, Ganesh
; …
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014253481
Saved in:
10
CSR attributions and the moderating effect of perceived CSR fit on consumer trust, identification, and loyalty
Min, Jihye
;
Kim, Jiyoung
;
Yang, Kiseol
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014253482
Saved in:
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