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~isPartOf:"Journal of retailing and consumer services"
~subject:"Confidence"
~subject:"Relationship marketing"
~subject:"Social web"
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Search: subject:"Verbraucherzufriedenheit"
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Confidence
Relationship marketing
Social web
Customer satisfaction
419
Kundenzufriedenheit
419
Consumer behaviour
319
Konsumentenverhalten
319
Beziehungsmarketing
256
Dienstleistungsqualität
214
Service quality
214
Einzelhandel
83
Retail trade
83
Online retailing
79
Online-Handel
79
Satisfaction
61
Customer service
47
Kundenservice
47
E-commerce
46
Electronic Commerce
46
Viral marketing
39
Virales Marketing
39
Brand management
35
Markenführung
35
Beschwerdemanagement
33
Complaint management
33
Customer loyalty
32
Vertrauen
30
Brand image
27
Customer experience
27
Markenimage
27
Internet marketing
26
Loyalty
26
Online-Marketing
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Social Web
25
Mobile communications
24
Mobilkommunikation
24
Emotion
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Customer integration
21
Customer retention
21
Kundenintegration
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268
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268
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268
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English
268
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Lombart, Cindy
6
Prentice, Catherine
6
Louis, Didier
5
Park, Jungkun
5
Khan, Imran
4
Mortimer, Gary
4
Söderlund, Magnus
4
Bilgihan, Anil
3
Cambra-Fierro, Jesús
3
Fazal-e-Hasan, Syed
3
Hollebeek, Linda D.
3
Islam, Jamid Ul
3
Karande, Kiran
3
Molinillo, Sebastian
3
Poncin, Ingrid
3
Quach, Sara
3
Seger-Guttmann, Tali
3
Aguilar-Illescas, Rocío
2
Anaya-Sánchez, Rafael
2
Arndt, Aaron D.
2
Barari, Mojtaba
2
Carlson, Jamie
2
Carpenter, Jason M.
2
Casidy, Riza
2
Eid, Riyad
2
El-Adly, Mohammed Ismail
2
Fatma, Mobin
2
Fernandes, Teresa
2
Harun, Ahasan
2
Hong, EunPyo
2
Hyun, Hyowon
2
Itani, Omar S.
2
Kaul, Dimple
2
Khajehzadeh, Saman
2
Kim, Jiyoung
2
Klaus, Philipp
2
Kumar, Anil
2
Le, Hoang T. P. M.
2
Liébana-Cabanillas, Francisco
2
Loureiro, Sandra Maria Correia
2
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Journal of retailing and consumer services
International journal of hospitality management
148
Journal of business research : JBR
146
The journal of services marketing
110
Journal of hospitality marketing & management
70
The service industries journal
67
Journal of travel and tourism marketing
65
International journal of contemporary hospitality management
59
Tourism management : research, policies, practice
54
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
53
Service business
49
Cogent business & management
47
Journal of service research : JSR
46
Services marketing quarterly
43
Asia Pacific journal of marketing and logistics
42
Journal of service management
40
Industrial marketing management : the international journal for industrial and high-tech firms
38
Journal of strategic marketing
38
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
36
The international journal of bank marketing : IJBM
35
Journal of the Academy of Marketing Science
34
The journal of business & industrial marketing
34
Psychology & marketing
33
International journal of electronic customer relationship management : IJECRM
32
The TQM journal : the international review of organizational improvement
32
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
28
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
27
European journal of marketing : EJM
25
Total quality management & business excellence
25
International journal of electronic marketing and retailing : IJEMR
24
Journal of retailing
23
International journal of quality and service sciences
22
Journal of Asian finance, economics and business : JAFEB
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
22
Journal of marketing
22
SpringerLink / Bücher
22
Journal of hospitality and tourism insights
21
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
21
The international review of retail, distribution and consumer research
21
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ECONIS (ZBW)
268
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1
Customer inspiration in retailing : the role of perceived novelty and customer loyalty across offline and online channels
Frasquet Deltoro, Marta
;
Ieva, Marco
;
Mollá Descals, …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014460825
Saved in:
2
Factors influencing behavioral intentions in livestream shopping : a cross-cultural study
Ni, Shaowen
;
Ueichi, Hideo
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014460857
Saved in:
3
Understanding the relationship between marketing analytics, customer agility, and customer satisfaction : a longitudinal perspective.
Agag, Gomaa
;
Shehawy, Yasser Moustafa
;
Almoraish, Ahmed
; …
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014462263
Saved in:
4
Adoption, satisfaction, trust, and commitment of over-the-top platforms : an integrated approach
Soren, Anup Anurag
;
Chakraborty, Shibashish
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014460800
Saved in:
5
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
6
Customization at a glance : investigating consumer experiences in mobile commerce applications
Siyal, Abdul Waheed
;
Chen, Hongzhuan
;
Shah, Syed Jamal
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460860
Saved in:
7
The way to generate customer citizenship behavior with customer experience
Le, Hoang T. P. M.
;
Kim, Dongyoup
;
Park, Jungkun
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460861
Saved in:
8
The effects of hedonic shopping values on loyalty towards small retailers : the moderating role of trust
Lee, Jaeha
;
Park, Kwangsoo
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460869
Saved in:
9
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
10
AR app-based brand engagement and outcomes : a moderated mediation approach
Khan, Imran
;
Fatma, Mobin
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014460874
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