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~isPartOf:"Journal of retailing and consumer services"
~subject:"Electronic Commerce"
~subject:"Service quality"
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Electronic Commerce
Service quality
Consumer behaviour
772
Konsumentenverhalten
772
Beziehungsmarketing
582
Relationship marketing
582
Einzelhandel
325
Retail trade
325
Customer satisfaction
303
Kundenzufriedenheit
303
Brand management
286
Markenführung
286
Dienstleistungsqualität
240
Brand image
180
Markenimage
180
Brand
147
Markenartikel
145
Online retailing
114
Online-Handel
114
Social Web
95
Social web
95
Internet marketing
79
Marketing management
79
Marketingmanagement
79
Online-Marketing
79
Customer service
75
Kundenservice
74
Confidence
70
Vertrauen
70
E-commerce
69
Lieferkette
67
Supply chain
67
Emotion
63
Customer integration
61
Kundenintegration
61
Distribution channel
56
Vertriebsweg
56
Viral marketing
54
Virales Marketing
54
Corporate Social Responsibility
49
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English
291
Author
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Prentice, Catherine
10
Park, Jungkun
5
Gong, Taeshik
4
Mortimer, Gary
4
Quach, Sara
4
Söderlund, Magnus
4
Fazal-e-Hasan, Syed
3
Harun, Ahasan
3
Hollebeek, Linda D.
3
Hyun, Hyowon
3
Jebarajakirthy, Charles
3
Karande, Kiran
3
Park, Eunil
3
Paul, Justin
3
Prybutok, Victor R.
3
Rokonuzzaman, Md
3
Al Khateeb, Amr
2
Alnawas, Ibrahim
2
Asante, Daniel
2
Asante, Eric Adom
2
Babin, Barry J.
2
Bilgihan, Anil
2
Borges, Adilson
2
Brengman, Malaika
2
Cambra-Fierro, Jesús
2
Cioppi, Marco
2
Cuny, Caroline
2
Dorai, Sriram
2
Dwivedi, Yogesh Kumar
2
El-Adly, Mohammed Ismail
2
El-Manstrly, Dahlia
2
Ellis-Chadwick, Fiona
2
Fernandes, Teresa
2
Francioni, Barbara
2
Gibbs, Tanya
2
Gohary, Ali
2
Gong, Xiushuang
2
Hamzelu, Bahman
2
Hinson, Robert
2
Islam, Jamid Ul
2
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Journal of retailing and consumer services
International journal of hospitality management
226
Journal of business research : JBR
221
The journal of services marketing
152
The service industries journal
145
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
141
SpringerLink / Bücher
125
Industrial marketing management : the international journal for industrial and high-tech firms
122
The TQM journal : the international review of organizational improvement
95
International journal of contemporary hospitality management
94
Journal of hospitality marketing & management
91
International journal of productivity and quality management : IJPQM
82
International journal of production economics
81
Journal of service management
80
International journal of quality & reliability management
79
Services marketing quarterly
79
International journal of production research
78
Service business
75
Journal of service research : JSR
72
International journal of services and operations management
68
International journal of quality and service sciences
67
European journal of operational research : EJOR
65
Total quality management & business excellence
64
Journal of travel and tourism marketing
63
Cogent business & management
60
Journal of air transport management
60
Management science : journal of the Institute for Operations Research and the Management Sciences
60
Quality management journal : QMJ
60
Information systems and e-business management : ISeB
59
International journal of electronic customer relationship management : IJECRM
59
Tourism management : research, policies, practice
58
The journal of business & industrial marketing
55
Asia Pacific journal of marketing and logistics
54
Auditing : a journal of practice & theory
54
International journal of business information systems : IJBIS
52
Journal of the Academy of Marketing Science
52
Gabler Edition Wissenschaft
51
Electronic commerce research
48
Springer eBook Collection
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
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ECONIS (ZBW)
291
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1
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10
of
291
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date (oldest first)
1
Coupon promotion and inventory strategies of a supplier considering an e-commerce platform's omnichannel coupons
Zhang, Yue
;
Hu, Xiaojian
;
Yao, Gang
;
Xu, Liangcheng
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-20
Persistent link: https://www.econbiz.de/10014462174
Saved in:
2
Is online-to-offline customer care support essential for consumer service?
Sarkar, Biswajit
;
Dey, Bikash Koli
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-29
Persistent link: https://www.econbiz.de/10014373304
Saved in:
3
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
4
The harmonious role of channel integration and logistics service in omnichannel retailing : the case of IKEA
Prassida, Grandys Frieska
;
Hsu, Ping-Yu
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366370
Saved in:
5
Care
management
to improve retail customers' and employees' satisfaction
Raggiotto, Francesco
;
Campagno, Cristiana
;
Scarpi, Daniele
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014253533
Saved in:
6
Impact of seller- and buyer-created content on product sales in the electronic commerce platform : the role of informativeness, readability, multimedia richness, and extreme valenc...
Cai, Xiaowei
;
Cebollada, Javier
;
Cortiñas, Mónica
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014235386
Saved in:
7
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
8
Return freight strategies and selling formats in e-commerce supply chain : the perspective of consumer fairness concerns and online shopping returns
Zhao, Ying
;
Guan, Zi-min
;
Zhang, Jun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014372594
Saved in:
9
Examining the impact of service robot communication styles on customer intimacy following service failure
Park, Junsung
;
Yoo, Joon Woo
;
Cho, Youngju
;
Park, Heejun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014372639
Saved in:
10
Should reputable e-retailers undertake service activities along with sales?
Xu, Man
;
Tang, Wansheng
;
Zhao, Ruiqing
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014364479
Saved in:
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