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~isPartOf:"Journal of retailing and consumer services"
~subject:"Kaufentscheidung"
~subject:"Kundenservice"
~subject:"Service quality"
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Kaufentscheidung
Kundenservice
Service quality
Emotion
152
Consumer behaviour
126
Konsumentenverhalten
126
Beziehungsmarketing
39
Relationship marketing
39
Dienstleistungsqualität
25
Einzelhandel
25
Retail trade
25
Customer satisfaction
24
Kundenzufriedenheit
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Online retailing
23
Online-Handel
23
Emotions
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Brand management
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Cognition
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Kognition
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Markenführung
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Social Web
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Social web
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Customer service
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Advertising effects
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Internet marketing
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Online-Marketing
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Werbewirkung
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Brand image
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Markenimage
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Personality psychology
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Persönlichkeitspsychologie
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Viral marketing
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Virales Marketing
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Experiment
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Purchase decision
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Satisfaction
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Advertising
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Werbung
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Prentice, Catherine
4
Park, Jungkun
3
Hyun, Hyowon
2
Al Khateeb, Amr
1
Alamanos, Eleftherios
1
Alnawas, Ibrahim
1
Amos, Clinton
1
Babin, Barry J.
1
Badgaiyan, Anant Jyoti
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Badrinarayanan, Vishag A.
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Bilgihan, Anil
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Boles, James S.
1
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Chen, Nuoya
1
Dogerlioglu-Demir, Kivilcim
1
Dominique-Ferreira, Sergio
1
Dufour, Béatrice
1
El Hedhli, Kamel
1
Esteky, Sina
1
Fan, Xiucheng
1
Fellesson, Markus
1
Ferreira, Andreia
1
Gaucher, Benoît
1
Gohary, Ali
1
Gong, Taeshik
1
Grace, Debra
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Gultekin, Beyza
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Hamzelu, Bahman
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1
Jiao, Jinfeng
1
Jillapalli, Ravi K.
1
Kauppinen-Räisänen, Hannele
1
Keneson, William C.
1
Khan, Jashim
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Journal of retailing and consumer services
International journal of hospitality management
55
International journal of contemporary hospitality management
23
Journal of business research : JBR
22
The journal of services marketing
19
Journal of hospitality marketing & management
14
Psychology & marketing
13
Journal of service research : JSR
11
The service industries journal
11
Journal of travel and tourism marketing
9
Journal of service research
8
Journal of service theory and practice : JSTP
8
Service business
8
International journal of quality and service sciences
7
Journal of Asian finance, economics and business : JAFEB
7
Journal of consumer behaviour : an international research review
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Tourism management perspectives : TMP
7
Academy of Management journal : AMJ
6
European journal of marketing : EJM
6
Journal of consumer research : JCR ; an interdisciplinary bimonthly
6
Journal of service management
6
SpringerLink / Bücher
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Managing service quality : MSQ ; an international journal
5
Total quality management & business excellence
5
Tourism management : research, policies, practice
5
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
4
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
4
Journal of health organization and management
4
Journal of retailing
4
Journal of service theory and practice
4
Journal of the Academy of Marketing Science
4
Marketing letters : a journal of research in marketing
4
Services marketing quarterly
4
Tourism review
4
Australasian marketing journal
3
Health marketing quarterly
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
Interaktionen im Dienstleistungsbereich
3
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ECONIS (ZBW)
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1
Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media : insight from emotional attachment perspective
Pang, Hua
;
Zhang, Kaige
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462295
Saved in:
2
Gracefully yours : would snap judgments of one's subtle graceful movements lead to inferences about their emotional intelligence?
Dogerlioglu-Demir, Kivilcim
;
Ng, Andy H.
;
Koçaş, Cenk
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014372547
Saved in:
3
The effects of app-related factors on app stickiness : the role of cognitive and emotional app relationship quality
Alnawas, Ibrahim
;
Al Khateeb, Amr
;
El Hedhli, Kamel
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014372634
Saved in:
4
Impulse buying tendency in live-stream commerce : the role of viewing frequency and anticipated emotions influencing scarcity-induced purchase decision
Qu, Yi
;
Khan, Jashim
;
Su, Yuyang
;
Tong, Jiao
;
Zhao, Shuo
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014373385
Saved in:
5
Emotion and trust in virtual service assistant design for effective service recovery
Le, Hoang T. P. M.
;
Park, Jungkun
;
Lee, Sangwoo
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014364045
Saved in:
6
The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels
Prentice, Catherine
;
Dominique-Ferreira, Sergio
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
Saved in:
7
Chirping birds and barking dogs : Tte interactive effect of ambient sensory cue source and valence on consumers' choice of natural products
Esteky, Sina
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012581863
Saved in:
8
A conceptual framework of the antecedents of customer journey satisfaction in omnichannel retailing
Tueanrat, Yanika
;
Papagiannidis, Savvas
;
Alamanos, …
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012581885
Saved in:
9
Determinants of holistic passenger experience in public transportation : scale development and validation
Ittamalla, Rajesh
;
Kumar, Daruri Venkata Srinivas
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012581906
Saved in:
10
Do promotion and prevention focus influence impulse buying : the role of mood regulation, shopping values, and impulse buying tendency
Parsad, Chandan
;
Prashar, Sanjeev
;
Vijay, T. Sai
; …
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012581915
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