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~isPartOf:"Journal of retailing and consumer services"
~subject:"Measurement"
~subject:"Viral marketing"
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Search: subject_exact:"Dienstleistungsqualität"
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Measurement
Viral marketing
Dienstleistungsqualität
331
Service quality
331
Consumer behaviour
230
Konsumentenverhalten
230
Customer satisfaction
214
Kundenzufriedenheit
214
Beziehungsmarketing
180
Relationship marketing
180
Einzelhandel
70
Retail trade
70
Customer service
58
Kundenservice
58
Online retailing
39
Online-Handel
39
Beschwerdemanagement
37
Complaint management
37
Satisfaction
27
Dienstleistungssektor
26
Service industry
26
E-commerce
25
Electronic Commerce
25
Emotion
25
Virales Marketing
25
Customer loyalty
23
Customer integration
20
Kundenintegration
20
Customer experience
19
Ladengestaltung
19
Store design
19
Confidence
17
Quality management
17
Qualitätsmanagement
17
Service failure
17
Vertrauen
17
Brand management
16
Markenführung
16
Brand image
15
Markenimage
15
Mobile communications
15
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32
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32
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English
32
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Prybutok, Victor R.
2
Amankwa, Eric
1
Amoako, Richard
1
Ampadu, Seth
1
Antwi, Collins Opoku
1
Audrezet, Alice
1
Bagherzadeh, Ramin
1
Bai, Yanzhuang
1
Bhatia, Sukhdev
1
Boakye, Kwabena G.
1
Botelho, Miguel
1
Casidy, Riza
1
Cavallero, Luisa
1
Chan, Vanessa Hiu Ying
1
Chaudhary, Nityanand
1
Chen, Ke
1
Chen, Tom
1
Chiu, Dickson K. W.
1
Cho, Youngju
1
Cioppi, Marco
1
Cruz, Mariana
1
Curina, Ilaria
1
Debrah, Emmanuel
1
Duarte, Paulo
1
Dwivedi, Yogesh Kumar
1
Edvardsson, Bo
1
Eisingerich, Andreas B
1
Elmashhara, Maher Georges
1
Esmerado, Joaquim
1
Fernandes, Teresa
1
Ferreira, Margarida Bernardo
1
Foscht, Thomas
1
Francioni, Barbara
1
Friman, Margareta
1
Guillén, Marta Estrada
1
Gyamfi, Samuel Adu
1
Harun, Ahasan
1
Hegner, Sabrina
1
Ho, Kevin K. W.
1
Horst, Enrique ter
1
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Journal of retailing and consumer services
International journal of hospitality management
30
Journal of business research : JBR
27
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
23
International journal of contemporary hospitality management
15
Journal of travel and tourism marketing
15
Journal of hospitality marketing & management
14
Tourism management : research, policies, practice
14
The journal of services marketing
13
The service industries journal
12
International journal of productivity and quality management : IJPQM
11
International journal of services and operations management
11
The TQM journal : the international review of organizational improvement
10
Total quality management & business excellence
10
Journal of service management
8
Service business
8
Services marketing quarterly
8
Cogent business & management
7
Journal of air transport management
7
Managing service quality : MSQ ; an international journal
7
Psychology & marketing
7
International journal of services, economics and management
6
Quality management journal : QMJ
6
Economics of education review
5
International journal of quality and service sciences
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
European journal of marketing : EJM
4
Health marketing quarterly
4
International journal of business excellence
4
International journal of pharmaceutical and healthcare marketing : IJPHM
4
International journal of quality & reliability management
4
Journal of electronic commerce research : JECR
4
Journal of financial services marketing : JFSM
4
Journal of marketing management : MM
4
Journal of retailing
4
Journal of vacation marketing : an international journal
4
NBER Working Paper
4
The international journal of bank marketing : IJBM
4
Tourism analysis : an interdisciplinary tourism & hospitality journal
4
Working paper / National Bureau of Economic Research, Inc.
4
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ECONIS (ZBW)
32
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1
Role of downward versus upward social comparison in service recovery : testing a mediated moderation model with two empirical studies
Chen, Ke
;
Zhan, Wu
;
Sharma, Piyush
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014372531
Saved in:
2
Examining the impact of service robot communication styles on customer intimacy following service failure
Park, Junsung
;
Yoo, Joon Woo
;
Cho, Youngju
;
Park, Heejun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014372639
Saved in:
3
Memorable customer experiences and autobiographical memories : from service experience to word of mouth
Moliner-Tena, Miguel A.
;
Monferrer-Tirado, Diego
; …
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014253530
Saved in:
4
Measuring customer aggression : Scale development and validation
Mortimer, Gary
;
Wang, Shasha
;
Osorio Andrade, María Lucila
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014303231
Saved in:
5
Linking atmospherics to shopping outcomes : the role of the desire to stay
Elmashhara, Maher Georges
;
Soares, Ana
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209447
Saved in:
6
The multiple effects of service innovation and quality on transitional and electronic word-of-mouth in predicting customer behaviour
Lee, Wei-Long
;
Liu, Chih-Hsing
;
Tseng, Tzu-Wen
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209505
Saved in:
7
Is there any value in the online reviews of remedial satisfied customers? : an empirical study in the hospitality industry
Bai, Yanzhuang
;
Li, Tingwu
;
Zheng, Chundong
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013209529
Saved in:
8
Online personalized recommended product quality and e-impulse buying : a conditional mediation analysis
Ampadu, Seth
;
Jiang, Yuanchun
;
Debrah, Emmanuel
;
Antwi, …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013209534
Saved in:
9
Mediating effects on the relationship between perceived service quality and public library app loyalty during the COVID-19 era
Chan, Vanessa Hiu Ying
;
Chiu, Dickson K. W.
;
Ho, Kevin K. W.
- In:
Journal of retailing and consumer services
67
(
2022
),
pp. 1-16
Persistent link: https://www.econbiz.de/10013364438
Saved in:
10
Determinants of holistic passenger experience in public transportation : scale development and validation
Ittamalla, Rajesh
;
Kumar, Daruri Venkata Srinivas
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012581906
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