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~isPartOf:"Journal of retailing and consumer services"
~subject:"Mobile communications"
~subject:"Retail trade"
~subject:"Virales Marketing"
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Search: subject_exact:"Servicequalität"
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Mobile communications
Retail trade
Virales Marketing
Dienstleistungsqualität
331
Service quality
331
Consumer behaviour
230
Konsumentenverhalten
230
Customer satisfaction
214
Kundenzufriedenheit
214
Beziehungsmarketing
180
Relationship marketing
180
Einzelhandel
70
Customer service
58
Kundenservice
58
Online retailing
39
Online-Handel
39
Beschwerdemanagement
37
Complaint management
37
Satisfaction
27
Dienstleistungssektor
26
Service industry
26
E-commerce
25
Electronic Commerce
25
Emotion
25
Viral marketing
25
Customer loyalty
23
Customer integration
20
Kundenintegration
20
Customer experience
19
Ladengestaltung
19
Store design
19
Confidence
17
Quality management
17
Qualitätsmanagement
17
Service failure
17
Vertrauen
17
Brand management
16
Markenführung
16
Brand image
15
Markenimage
15
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Undetermined
87
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Article
103
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1
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104
Aufsatz in Zeitschrift
104
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1
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1
Fallstudie
1
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English
104
Author
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Rokonuzzaman, Md
4
Harun, Ahasan
3
Mortimer, Gary
3
Brengman, Malaika
2
Davari, Arezoo
2
Dwivedi, Yogesh Kumar
2
Fazal-e-Hasan, Syed
2
Iyer, Pramod
2
Japutra, Arnold
2
Mitronen, Lasse
2
Molinillo, Sebastian
2
Prybutok, Victor R.
2
Quach, Sara
2
Söderlund, Magnus
2
Willems, Kim
2
Acheampong, Audrey
1
Adeola, Ogechi
1
Ahmad, Farooq
1
Ahrholdt, Dennis C.
1
Aiello, Gaetano
1
Akter, Shahriar
1
Al Khateeb, Amr
1
Al-Emran, Md
1
Alexander, Bethan
1
Alnawas, Ibrahim
1
Amankwa, Eric
1
Amoako, Richard
1
Ampadu, Seth
1
Anaya-Sánchez, Rafael
1
Antwi, Collins Opoku
1
Auh, Seigyoung
1
Azuma, Nobukazu
1
Badrinarayanan, Vishag
1
Bagherzadeh, Ramin
1
Bai, Yanzhuang
1
Banik, Shanta
1
Barari, Mojtaba
1
Bataoui, Soffien
1
Becerra, Enrique P.
1
Beverland, Michael
1
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Published in...
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Journal of retailing and consumer services
Journal of business research : JBR
39
The journal of services marketing
35
International journal of hospitality management
32
Service business
18
Journal of hospitality marketing & management
17
Journal of travel and tourism marketing
16
Services marketing quarterly
16
International journal of contemporary hospitality management
15
International journal of retail and distribution management
15
International journal of services and operations management
14
Psychology & marketing
14
Cogent business & management
12
Journal of retailing
12
Tourism management : research, policies, practice
11
International journal of retail & distribution management
10
The service industries journal
10
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
Journal of service management
9
The international review of retail, distribution and consumer research
9
Managing service quality : MSQ ; an international journal
8
International journal of electronic marketing and retailing : IJEMR
7
International journal of quality and service sciences
7
International journal of services, economics and management
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
Journal of strategic marketing
7
African journal of business and economic research : AJBER
6
International journal of networking and virtual organisations : IJNVO
6
Journal of internet commerce
6
Journal of service research : JSR
6
Journal of the Academy of Marketing Science
6
Marketing intelligence & planning
6
The TQM journal : the international review of organizational improvement
6
Asia Pacific journal of marketing and logistics
5
Australasian marketing journal
5
Global business review
5
International journal of bank marketing
5
International journal of business information systems : IJBIS
5
International journal of business innovation and research
5
International journal of consumer studies
5
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ECONIS (ZBW)
104
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1
Demonstrating the influencing factors and outcomes of customer experience in omnichannel retail
Zhang, Xueting
;
Park, Younggeun
;
Park, Jaejin
;
Zhang, Hao
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462160
Saved in:
2
S-O-R based experiential framework for measuring in-store customer satisfaction in non-fuel retailing
Shamim, Amjad
;
Muhammad Farrukh Abid
;
Ahmad, Farooq
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-20
Persistent link: https://www.econbiz.de/10014462298
Saved in:
3
Role of downward versus upward social comparison in service recovery : testing a mediated moderation model with two empirical studies
Chen, Ke
;
Zhan, Wu
;
Sharma, Piyush
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014372531
Saved in:
4
Examining the impact of service robot communication styles on customer intimacy following service failure
Park, Junsung
;
Yoo, Joon Woo
;
Cho, Youngju
;
Park, Heejun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014372639
Saved in:
5
Is online-to-offline customer care support essential for consumer service?
Sarkar, Biswajit
;
Dey, Bikash Koli
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-29
Persistent link: https://www.econbiz.de/10014373304
Saved in:
6
On linking the perceived values of mobile shopping apps, customer well-being, and customer citizenship behavior : moderating role of customer intimacy
Garrouch, Karim
;
Ghali, Zohra
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014363976
Saved in:
7
Would you try it again? : dual effects of customer mindfulness on service recovery
Martinez, Luisa M.
;
Pacheco, Natália Araújo
;
Ramos, …
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014364668
Saved in:
8
The role of socially rich photos in generating favorable donation behavior on charity websites
Bataoui, Soffien
;
Boch, Emmanuelle
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014364672
Saved in:
9
Memorable customer experiences and autobiographical memories : from service experience to word of mouth
Moliner-Tena, Miguel A.
;
Monferrer-Tirado, Diego
; …
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014253530
Saved in:
10
Care management to improve retail customers' and employees' satisfaction
Raggiotto, Francesco
;
Campagno, Cristiana
;
Scarpi, Daniele
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014253533
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