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~isPartOf:"Journal of retailing and consumer services"
~subject:"Online-Handel"
~subject:"Service industry"
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Search: subject_exact:"Beschwerdemanagement"
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Online-Handel
Service industry
Beschwerdemanagement
43
Complaint management
43
Dienstleistungsqualität
37
Service quality
37
Customer satisfaction
33
Kundenzufriedenheit
33
Beziehungsmarketing
26
Relationship marketing
26
Consumer behaviour
21
Konsumentenverhalten
21
Service recovery
16
Service failure
15
Customer service
11
Kundenservice
11
Justice
10
Gerechtigkeit
9
Viral marketing
8
Virales Marketing
8
Mobile communications
7
Mobilkommunikation
7
Satisfaction
5
Emotion
4
Ethiopia
4
Online retailing
4
Perceived justice
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USA
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United States
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Äthiopien
4
Brand image
3
Brand management
3
Co-creation
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Customer integration
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Kundenintegration
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Markenimage
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Alizadeh, Hamid
1
Bai, Yanzhuang
1
Chen, Nuoya
1
Fan, Xiucheng
1
Gohary, Ali
1
Hamzelu, Bahman
1
Jiao, Jinfeng
1
Jung, Na Young
1
Li, Tingwu
1
Mohanty, Smaraki
1
Paul, Justin
1
Roy, Vivek
1
Sahadev, Sunil
1
Seock, Yoo-Kyoung
1
Srivastava, Abhishek
1
Vijay, T. Sai
1
Zheng, Chundong
1
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Journal of retailing and consumer services
Journal of business research : JBR
9
International journal of hospitality management
8
Journal of hospitality marketing & management
6
International journal of production economics
5
Journal of service research : JSR
4
Journal of service theory and practice : JSTP
4
Journal of the Academy of Marketing Science
4
The journal of services marketing
4
Asia Pacific journal of marketing and logistics
3
Managing service quality : MSQ ; an international journal
3
Psychology & marketing
3
Business and Economic Research : BER
2
Fokus Dienstleistungsmarketing
2
International journal of contemporary hospitality management
2
International journal of electronic customer relationship management : IJECRM
2
International journal of quality & reliability management
2
International journal of quality and service sciences
2
Journal for global business advancement : JGBA
2
Journal of consumer marketing
2
Journal of international consumer marketing
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of service management
2
Journal of strategic marketing
2
SpringerLink / Bücher
2
Total quality management & business excellence
2
Aktuelle Entwicklungen im Dienstleistungsmarketing
1
Apprimus Edition Wissenschaft
1
Australasian marketing journal
1
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
1
Australian School of Business working paper : Australian School of Business research paper
1
British journal of management : BJM
1
Business horizons
1
CEB working paper / Université Libre de Bruxelles, Solvay Brussels School of Economics and Management, Centre Emile Bernheim
1
Cogent business & management
1
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
1
Edition Wissenschaft - Apprimus
1
Edition Wissenschaft Apprimus
1
Enhancing knowledge development in marketing ; Vol. 21
1
Enlightening tourism : ET ; a pathmaking journal
1
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ECONIS (ZBW)
6
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1
Is there any value in the online reviews of remedial satisfied customers? : an empirical study in the hospitality industry
Bai, Yanzhuang
;
Li, Tingwu
;
Zheng, Chundong
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013209529
Saved in:
2
The distinctive agenda of service failure recovery in e-tailing : criticality of logistical/non-logistical service failure typologies and e-tailing ethics
Roy, Vivek
;
Vijay, T. Sai
;
Srivastava, Abhishek
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013209589
Saved in:
3
To err is human : tolerate humans instead of machines in service failure
Chen, Nuoya
;
Mohanty, Smaraki
;
Jiao, Jinfeng
;
Fan, Xiucheng
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012433727
Saved in:
4
Service failure and problems : internal marketing solutions for facing the future
Paul, Justin
;
Sahadev, Sunil
- In:
Journal of retailing and consumer services
40
(
2018
),
pp. 304-311
Persistent link: https://www.econbiz.de/10011801993
Saved in:
5
Effect of service recovery on customers' perceived justice, satisfaction, and word-of-mouth intentions on online shopping websites
Jung, Na Young
;
Seock, Yoo-Kyoung
- In:
Journal of retailing and consumer services
37
(
2017
),
pp. 23-30
Persistent link: https://www.econbiz.de/10011729705
Saved in:
6
Please explain why it happened! : How perceived justice and customer involvement affect post co-recovery evaluations : study of Iranian online shoppers
Gohary, Ali
;
Hamzelu, Bahman
;
Alizadeh, Hamid
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 127-142
Persistent link: https://www.econbiz.de/10011528558
Saved in:
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