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~isPartOf:"Journal of retailing and consumer services"
~subject:"Relationship marketing"
~subject:"Telekommunikation"
~subject:"Theory"
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Search: subject_exact:"ISP (Internet Service Provider)"
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Relationship marketing
Telekommunikation
Theory
Telecommunications industry
8
Telekommunikationssektor
8
Customer satisfaction
7
Kundenzufriedenheit
7
Beziehungsmarketing
6
Consumer behaviour
6
Dienstleistungsqualität
6
Konsumentenverhalten
6
Service quality
6
Mobile phone
5
Mobiltelefon
5
Mobile communications
4
Mobilkommunikation
4
Attitudinal loyalty
2
Customer commitment
2
Customer loyalty
2
Digitale Dienste
2
Internet
2
Internet service provider (ISP)
2
Web-based service
2
Age groups
1
Behavioural intentions
1
Beschwerdemanagement
1
Complaint management
1
Customer retention
1
Customer service
1
Dienstleistungssektor
1
Distributive justice
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Ethiopia
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Gender
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Gerechtigkeit
1
Geschlecht
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High-tech services
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India
1
Indien
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Interactional justice
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Internet usage
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Internet usage pattern
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Justice
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Quach, Sara
2
Thaichon, Paramaporn
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Ammari, Nedra Bahri
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Bilgihan, Anil
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Izogo, Ernest Emeka
1
Jebarajakirthy, Charles
1
Lobo, Antonio
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Majhi, Ritanjali
1
Prentice, Catherine
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Rahul, T.
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Ruiz Díaz, Gonzalo
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Journal of retailing and consumer services
Telecommunications policy : the international journal of digital economy, data sciences and new media
48
Journal of regulatory economics
11
Information economics and policy : IEP
9
International journal of business excellence
6
Services marketing quarterly
6
Viewpoint
6
Business history
5
Discussion paper / Centre for Economic Policy Research
5
International journal of business information systems : IJBIS
5
Journal of strategic marketing
5
African journal of business and economic research : AJBER
4
Applied economics
4
Global business review
4
International journal of management and network economics : IJMNE
4
NBER Working Paper
4
NBER working paper series
4
Review of industrial organization : RIO
4
Viewpoint: Public Policy for the Private Sector
4
Working paper / National Bureau of Economic Research, Inc.
4
AEI studies in telecommunications deregulation
3
Economic review : journal of economics & business
3
International journal of business innovation and research
3
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
3
Journal of management research
3
Research bulletin / The Institute of Cost Accountants of India
3
The journal of services marketing
3
Working paper series
3
Working papers / Institut für Wirtschaftsinformatik der Universität Bern
3
Administrative Sciences : open access journal
2
African journal of economic and management studies : AJEMS
2
Amfiteatru economic : an economic and business research periodical
2
DICE discussion paper
2
Discussion papers in economics, public policy and international competitiveness : (EPPIC)
2
ESMT Working Paper
2
ESMT working paper
2
EUI working paper / RSC
2
Economic modelling
2
Electronic commerce research and applications
2
European journal of international management : EJIM
2
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The effects of distributive, procedural, and interactional justice on customer retention : an empirical investigation in the mobile telecom industry in Tunisia
Ammari, Nedra Bahri
;
Bilgihan, Anil
- In:
Journal of retailing and consumer services
37
(
2017
),
pp. 89-100
Persistent link: https://www.econbiz.de/10011729726
Saved in:
2
The influence of satisfaction on customer retention in mobile phone market
Ruiz Díaz, Gonzalo
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 75-85
Persistent link: https://www.econbiz.de/10011697888
Saved in:
3
Internet service providers' service quality and its effect on customer loyalty of different usage patterns
Quach, Sara
;
Thaichon, Paramaporn
;
Jebarajakirthy, Charles
- In:
Journal of retailing and consumer services
29
(
2016
),
pp. 104-113
Persistent link: https://www.econbiz.de/10011442362
Saved in:
4
Determinants of attitudinal loyalty in Nigerian telecom service sector : does commitment play a mediating role?
Izogo, Ernest Emeka
- In:
Journal of retailing and consumer services
23
(
2015
),
pp. 107-117
Persistent link: https://www.econbiz.de/10010503921
Saved in:
5
The development of service quality dimensions for internet service providers : retaining customers of different usage patterns
Thaichon, Paramaporn
;
Lobo, Antonio
;
Prentice, Catherine
; …
- In:
Journal of retailing and consumer services
21
(
2014
)
6
,
pp. 1047-1058
Persistent link: https://www.econbiz.de/10010437660
Saved in:
6
An adaptive nonlinear approach for estimation for consumer satisfaction and loyalty in mobile phone sector of India
Rahul, T.
;
Majhi, Ritanjali
- In:
Journal of retailing and consumer services
21
(
2014
)
4
,
pp. 570-580
Persistent link: https://www.econbiz.de/10010388524
Saved in:
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