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~isPartOf:"Journal of service management"
~isPartOf:"Marketing intelligence & planning"
~isPartOf:"The service industries journal"
~subject:"Customer satisfaction"
~subject:"Einzelhandel"
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Search: subject_exact:"Beziehungsmanagement"
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Customer satisfaction
Einzelhandel
Beziehungsmarketing
398
Relationship marketing
398
Consumer behaviour
177
Konsumentenverhalten
177
Dienstleistungsqualität
135
Service quality
135
Kundenzufriedenheit
123
Customer integration
59
Kundenintegration
59
Brand management
49
Markenführung
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Social Web
45
Social web
45
Internet marketing
38
Online-Marketing
38
Brand image
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Customer value
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Kundenwert
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Markenimage
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Confidence
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Value creation
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Vertrauen
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Markenartikel
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Complaint management
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Kundenservice
25
Lieferantenmanagement
24
Retail trade
24
Supplier relationship management
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E-commerce
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Services
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Customer engagement
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Aksoy, Lerzan
3
Bang, Nguyen
3
Ponsignon, Frederic
3
Buoye, Alexander
2
Edvardsson, Bo
2
Keiningham, Timothy
2
Kim, Seo Young
2
Ramaseshan, B.
2
Tronvoll, Bård
2
Varela Neira, Concepción
2
Vázquez Casielles, Rodolfo
2
Yi, Youjae
2
Abratt, Russell
1
Addo, Prince Clement
1
Adhikari, Kishalay
1
Albrecht, Carmen-Maria
1
Algharabat, Raed Salah
1
Alkire, Linda
1
Allsopp, Jason
1
Alrawadieh, Zaid
1
Alrawadieh, Ziad
1
Alsalameen, Motasem
1
Alves, Helena
1
Amin, Muslim
1
Amirtha, Raman
1
Arbore, Alessandro
1
Arici, Hasan Evrim
1
Asare, Andy Ohemeng
1
Augusto, Mário Gomes
1
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Balboni, Bernardo
1
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1
Batat, Wided
1
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1
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1
Bergel, Maxi
1
Berthiaume, Bilitis
1
Birgelen, Marcel van
1
Bjelic, Marija
1
Bloemer, Johanna M.
1
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Journal of service management
Marketing intelligence & planning
The service industries journal
Journal of retailing and consumer services
373
Journal of business research : JBR
177
International journal of hospitality management
137
The journal of services marketing
117
Journal of hospitality marketing & management
64
Journal of retailing
59
Journal of travel and tourism marketing
59
International journal of contemporary hospitality management
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
53
Cogent business & management
52
The international review of retail, distribution and consumer research
52
Tourism management : research, policies, practice
52
Services marketing quarterly
48
Journal of strategic marketing
45
Asia Pacific journal of marketing and logistics
44
Journal of service research : JSR
44
Service business
44
Journal of the Academy of Marketing Science
42
International journal of retail & distribution management
41
Industrial marketing management : the international journal for industrial and high-tech firms
39
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
36
Psychology & marketing
36
The TQM journal : the international review of organizational improvement
36
The journal of business & industrial marketing
36
International journal of electronic customer relationship management : IJECRM
35
International journal of retail and distribution management
35
The international journal of bank marketing : IJBM
34
International journal of electronic marketing and retailing : IJEMR
33
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
33
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Journal of service research
28
European journal of marketing : EJM
27
Journal of marketing
27
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
26
Total quality management & business excellence
25
SpringerLink / Bücher
24
International journal of business information systems : IJBIS
23
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ECONIS (ZBW)
136
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1
The importance of perceived fairness in product customization settings
Scholl-Grissemann, Ursula
;
Sauer, Nicola E.
;
Teichmann, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 823-842
Persistent link: https://www.econbiz.de/10013362153
Saved in:
2
The impact of financial performance and corporate reputation on customer purchases : the role of stakeholders and brand value in the automotive sector
Sánchez-Iglesias, Nuria
;
García-Madariaga, Jesús
; …
- In:
Marketing intelligence & planning
42
(
2024
)
1
,
pp. 23-39
Persistent link: https://www.econbiz.de/10014469191
Saved in:
3
Low-literate customer experience : an empirical exploration
Mishra, Anubhav A.
;
Verma, Megha
- In:
Marketing intelligence & planning
42
(
2024
)
1
,
pp. 59-83
Persistent link: https://www.econbiz.de/10014469193
Saved in:
4
How do consumer-to-consumer interactions affect bystanders on corporate social media (CSM)? : (in)civility in advocates' responses and complainant-bystander psychological distance
Huang, Ran
;
Ha, Sejin
- In:
The service industries journal
44
(
2024
)
11/12
,
pp. 789-812
Persistent link: https://www.econbiz.de/10015050128
Saved in:
5
Transforming customer engagement with artificial intelligence e-marketing : an e-retailer perspective in the era of Retail 4.0
Behera, Rajat Kumar
;
Bala, Pradip Kumar
;
Rana, Nripendra P.
- In:
Marketing intelligence & planning
42
(
2024
)
7
,
pp. 1141-1168
Persistent link: https://www.econbiz.de/10015056968
Saved in:
6
Logistics service failures and recovery strategies : is the response time or the discount amount more important?
Gurler, Hasan Emin
;
Erturgut, Ramazan
- In:
Marketing intelligence & planning
42
(
2024
)
7
,
pp. 1299-1329
Persistent link: https://www.econbiz.de/10015056988
Saved in:
7
Beyond the storefront : empirical insights into consumers' responses to omnichannel apparel retailers
Chen, Yini
;
Chi, Ting
- In:
Marketing intelligence & planning
42
(
2024
)
2
,
pp. 284-303
Persistent link: https://www.econbiz.de/10015056858
Saved in:
8
The extended reality technology (ERT) framework for designing customer and service experiences in phygital settings : a service research agenda
Batat, Wided
;
Hammedi, Wafa
- In:
Journal of service management
34
(
2023
)
1
,
pp. 10-33
Persistent link: https://www.econbiz.de/10013537613
Saved in:
9
Designing augmented reality services for enhanced customer experiences in retail
Vaidyanathan, Nageswaran
;
Henningsson, Stefan
- In:
Journal of service management
34
(
2023
)
1
,
pp. 78-99
Persistent link: https://www.econbiz.de/10013537616
Saved in:
10
Decoding consumers' CSR scepticism : service recovery experience perspective
Kushwah, Mihir Kumar
;
Srivastava, Himanshu Shekhar
- In:
Marketing intelligence & planning
41
(
2023
)
3
,
pp. 265-278
Persistent link: https://www.econbiz.de/10014312974
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