//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of service management"
~isPartOf:"Service business"
~isPartOf:"The journal of personal selling & sales management : JPSSM"
~subject:"Relationship marketing"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Sales Management"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Relationship marketing
Selling
112
Verkauf
112
Salespeople
65
Verkaufspersonal
65
Customer service
49
Kundenservice
49
Beziehungsmarketing
39
Dienstleistungsqualität
32
Service quality
32
Customer satisfaction
26
Kundenzufriedenheit
26
Consumer behaviour
23
Konsumentenverhalten
23
USA
18
United States
18
Physical distribution
17
Vertrieb
17
Dienstleistungssektor
12
Service industry
12
sales management
12
Leistungsmotivation
11
Robot
11
Roboter
11
Work motivation
11
Lieferantenmanagement
10
Supplier relationship management
10
Arbeitszufriedenheit
8
Beschwerdemanagement
8
Complaint management
8
Emotion
8
Job satisfaction
8
B-to-B-Marketing
7
Business-to-business marketing
7
Dienstleistung
7
Performance measurement
7
Performance-Messung
7
Service robots
7
Services
7
Social Web
7
more ...
less ...
Online availability
All
Undetermined
21
Free
1
Type of publication
All
Article
38
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
39
Aufsatz in Zeitschrift
39
Collection of articles of several authors
1
Sammelwerk
1
Language
All
English
39
Author
All
Friend, Scott B.
3
Johnson, Jeff S.
3
Edvardsson, Bo
2
Evans, Kenneth R.
2
Jaramillo, Fernando
2
Rapp, Adam
2
Tanner, John F.
2
Tronvoll, Bård
2
Aa, Zanna van der
1
Agnihotri, Raj
1
Alavi, Sascha
1
Amelia, Amelia
1
Arndt, Aaron
1
Arroniz, Inigo
1
Bachrach, Daniel G.
1
Barnes, Donald C.
1
Becker, Marc
1
Bloemer, Johanna M.
1
Boland, Richard J.
1
Bolander, Willy
1
Brown, Gene
1
Bush, Alan J.
1
Carter, Robert E.
1
Chakrabarty, Subhra
1
Chen, Yuan
1
Cola, Philip A.
1
Costers, Annelies
1
DeLuca, Luigi M.
1
Ellinger, Alexander E.
1
Elmadağ Baş, Ayşe Banu
1
Fernández-Sabiote, Estela
1
Forbes, Lukas P.
1
Gilboa, Shaked
1
Goad, Emily A.
1
Groth, Markus
1
Guenzi, Paolo
1
Habel, Johannes
1
Henderson, Conor M.
1
Henseler, Jörg
1
Hulland, John
1
more ...
less ...
Published in...
All
Journal of service management
Service business
The journal of personal selling & sales management : JPSSM
Industrial marketing management : the international journal for industrial and high-tech firms
43
Journal of business research : JBR
40
The journal of services marketing
39
Journal of retailing and consumer services
38
International journal of hospitality management
31
SpringerLink / Bücher
17
The journal of business & industrial marketing
17
Journal of service research : JSR
16
The service industries journal
16
Journal of service research
14
Journal of the Academy of Marketing Science
14
Journal of marketing
13
Journal of personal selling & sales management
12
International journal of contemporary hospitality management
10
Journal of service theory and practice
10
Journal of service theory and practice : JSTP
10
Services marketing quarterly
10
Managing service quality : MSQ ; an international journal
9
International journal of business and economics
8
International journal of services and operations management
8
Manufacturing & service operations management : M & SOM
8
European journal of marketing
7
European journal of marketing : EJM
7
Journal of retailing
7
Psychology & marketing
7
Business horizons
6
Gabler Edition Wissenschaft
6
Journal of business-to-business marketing
6
Journal of hospitality marketing & management
6
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
6
Journal of strategic marketing
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
International journal of consumer studies
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of quality and service sciences
5
International journal of services and standards
5
International journal of services, economics and management
5
more ...
less ...
Source
All
ECONIS (ZBW)
39
Showing
1
-
10
of
39
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
2
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
3
Customer acceptance of frontline service robots in retail banking : a qualitative approach
Amelia, Amelia
;
Mathies, Christine
;
Patterson, Paul G.
- In:
Journal of service management
33
(
2022
)
2
,
pp. 321-341
Persistent link: https://www.econbiz.de/10012880728
Saved in:
4
"Untact" : a new customer service strategy in the digital age
Lee, Sang M.
;
Lee, Donhee
- In:
Service business
14
(
2020
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10012172751
Saved in:
5
Customer compliance with employee fuzzy requests in service encounters : a self-determination theory perspective
Teng, Teng
;
Zhang, Shengliang
;
Li, Xiaodong
;
Chen, Yuan
- In:
Service business
14
(
2020
)
2
,
pp. 217-240
Persistent link: https://www.econbiz.de/10012304231
Saved in:
6
Contingent cross-selling and up-selling relationships with performance and job satisfaction : an MOA-theoretic examination
Johnson, Jeff S.
;
Friend, Scott B.
- In:
The journal of personal selling & sales management : JPSSM
35
(
2015
)
1
,
pp. 51-71
Persistent link: https://www.econbiz.de/10010503891
Saved in:
7
Influence of the ethical servant leader and ethical climate on customer value enhancing sales performance
Schwepker, Charles H. <Jr.>
;
Schultz, Roberta J.
- In:
The journal of personal selling & sales management : JPSSM
35
(
2015
)
2
,
pp. 93-107
Persistent link: https://www.econbiz.de/10010527074
Saved in:
8
How to boost frontline employee service recovery performance : the role of cultural intelligence
Costers, Annelies
;
Van Vaerenbergh, Yves
;
Van den …
- In:
Service business
13
(
2019
)
3
,
pp. 581-602
Persistent link: https://www.econbiz.de/10012124374
Saved in:
9
Effect of salespeople's acquisition-retention trade-off on performance
Carter, Robert E.
;
Henderson, Conor M.
;
Arroniz, Inigo
; …
- In:
The journal of personal selling & sales management : JPSSM
34
(
2014
)
2
,
pp. 91-111
Persistent link: https://www.econbiz.de/10010346538
Saved in:
10
The sales-marketing integration gap : a social identity approach
Sleep, Stefan
;
Lam, Son K.
;
Hulland, John
- In:
The journal of personal selling & sales management : JPSSM
38
(
2018
)
4
,
pp. 371-390
Persistent link: https://www.econbiz.de/10011976237
Saved in:
1
2
3
4
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->