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~isPartOf:"Journal of service management"
~isPartOf:"The journal of services marketing"
~subject:"Customer service"
~subject:"Kundenintegration"
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Search: subject_exact:"Co-creation"
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Customer service
Kundenintegration
Customer integration
90
Beziehungsmarketing
58
Relationship marketing
58
Betriebliche Wertschöpfung
39
Value creation
39
Co-creation
29
Services
28
Consumer behaviour
27
Dienstleistung
27
Konsumentenverhalten
27
Dienstleistungsqualität
26
Service quality
26
Service-Dominant Logic
20
Service-dominant logic
20
Dienstleistungssektor
18
Service industry
18
Customer satisfaction
16
Customer value
16
Kundenwert
16
Kundenzufriedenheit
16
Value co-creation
16
Innovation
15
Dienstleistungsmarketing
14
Services marketing
14
Kundenservice
12
Social Web
12
Social web
12
Customer participation
11
Dienstleistungsmanagement
11
Service management
11
Innovation management
10
Innovationsmanagement
10
New product development
10
Produktentwicklung
10
Service innovation
10
Customer engagement
9
Gesundheitswesen
9
Health care system
9
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English
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Witell, Lars
6
Edvardsson, Bo
5
Jaakkola, Elina
4
Elg, Mattias
3
Engström, Jon
3
Helkkula, Anu
3
Kristensson, Per
3
Akaka, Melissa Archpru
2
Anderson, Laurel
2
Barrios, Andrés
2
Bilstein, Nicola
2
Birgelen, Marcel van
2
Fisk, Raymond P.
2
Grönroos, Christian
2
Gustafsson, Anders
2
McColl-Kennedy, Janet R.
2
Mele, Cristina
2
Patrício, Lia
2
Reynoso, Javier
2
Russo Spena, Tiziana
2
Tronvoll, Bård
2
Vargo, Stephen L.
2
Aarikka-Stenroos, Leena
1
Abney, Alexandra K.
1
Akpinar, Ezgi
1
Aksoy, Lerzan
1
Aldas-Manzano, Joaquin
1
Andreassen, Tor Wallin
1
Ballantyne, David
1
Bart, Yakov
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Bateman, Nicola
1
Beatty, Sharon E.
1
Beirão, Gabriela
1
Benoit, Sabine
1
Black, Hulda G.
1
Bloemer, Johanna M.
1
Bordian, Mariia
1
Bouman, Nijs
1
Bouquiaux, Lucille
1
Bridson, Kerrie
1
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Published in...
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Journal of service management
The journal of services marketing
Journal of business research : JBR
148
Industrial marketing management : the international journal for industrial and high-tech firms
75
Journal of retailing and consumer services
73
SpringerLink / Bücher
46
International journal of innovation management
45
The journal of product innovation management : an international publication of the Product Development & Management Association
45
Technological forecasting & social change : an international journal
38
Research policy : policy, management and economic studies of science, technology and innovation
35
International journal of hospitality management
33
The journal of business & industrial marketing
33
The service industries journal
31
Journal of marketing management : MM
29
Journal of strategic marketing
26
Service business
25
Marketing theory
24
Journal of service research : JSR
23
Interaktive Wertschöpfung durch Dienstleistungen : strategische Ausrichtung von Kundeninteraktionen, Geschäftsmodellen und sozialen Netzwerken
22
Kundenintegration : Forum Dienstleistungsmanagement
22
Public management review
22
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
21
International journal of technology marketing : IJTMkt
21
Journal of marketing
21
The journal of brand management : an international journal
21
International journal of technology management : IJTM
20
Journal of service theory and practice : JSTP
20
Tourism management : research, policies, practice
20
International journal of contemporary hospitality management
19
Journal of the Academy of Marketing Science
17
The journal of product & brand management
17
Creativity and innovation management
16
Marketing intelligence & planning
16
Revolutionizing innovation : users, communities, and open innovation
16
European management journal
15
International journal of product development : IJPD
15
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
15
Customer engagement : contemporary issues and challenges
14
International journal of quality and service sciences
14
Journal of marketing management : JMM ; journal of the Academy of Marketing
14
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ECONIS (ZBW)
90
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1
How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
2
Customer engagement behaviors on physical and virtual engagement platforms
Winell, Erik
;
Nilsson, Jonas
;
Lundberg, Erik
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 35-50
Persistent link: https://www.econbiz.de/10014473569
Saved in:
3
Co-creation in healthcare : framing the outcomes and their determinants
Fusco, Floriana
;
Marsilio, Marta
;
Guglielmetti, Chiara
- In:
Journal of service management
34
(
2023
)
6
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014456542
Saved in:
4
Boundary work in value co-creation practices : the mediating role of cognitive assistants
Mele, Cristina
;
Russo Spena, Tiziana
;
Marzullo, MariaLuisa
- In:
Journal of service management
33
(
2022
)
2
,
pp. 342-362
Persistent link: https://www.econbiz.de/10012880729
Saved in:
5
Service design in healthcare : a segmentation-based approach
Engström, Jon
;
Norin, Olof
;
De Gosson de Varennes, Serge
; …
- In:
Journal of service management
33
(
2022
)
6
,
pp. 50-78
Persistent link: https://www.econbiz.de/10013537611
Saved in:
6
Customer-to-customer interactions in the sport fan context : typology, framework (C2CIF) and directions for future research
Uhrich, Sebastian
;
Grohs, Reinhard
;
Koenigstorfer, Joerg
- In:
Journal of service management
35
(
2024
)
1
,
pp. 53-70
Persistent link: https://www.econbiz.de/10014456578
Saved in:
7
Transforming health-care service through consumer co-creation : directions for service design
Carlini, Joan
;
Muir, Rachel
;
McLaren-Kennedy, Annette
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 326-343
Persistent link: https://www.econbiz.de/10014515638
Saved in:
8
Service encounter and value co-creation in fundraising activities at the NPO sector
Klafke, Renata
;
Barrios, Andrés
;
Didonet, Simone Regina
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 851-861
Persistent link: https://www.econbiz.de/10014333402
Saved in:
9
Well-being co-creation in service ecosystems : a systematic literature review
Landry, Mikèle
;
Furrer, Olivier
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 862-882
Persistent link: https://www.econbiz.de/10014333403
Saved in:
10
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
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