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~isPartOf:"Journal of service management"
~isPartOf:"The management of productivity and technology in manufacturing"
~subject:"Robot"
~subject:"Service industry"
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Search: subject_exact:"Autonomer Roboter"
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Robot
Service industry
Roboter
15
Customer service
9
Kundenservice
9
Dienstleistungsqualität
8
Service quality
8
Service robots
6
Dienstleistung
5
Dienstleistungssektor
5
Services
5
Artificial intelligence
4
Künstliche Intelligenz
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Customer satisfaction
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Flexible manufacturing system
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Arbeitsschutz
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1
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15
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Kunz, Werner H.
2
Miller, Steven M.
2
Odekerken-Schröder, Gaby
2
Paluch, Stefanie
2
Schepers, Jeroen
2
Streukens, Sandra
2
Amelia, Amelia
1
Baaklini, Eliane Sam
1
Becker, Marc
1
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Brengman, Malaika
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Casaló, Luis V.
1
De Keyser, Arne
1
Do, Khoa The
1
Efendić, Emir
1
Flavián Blanco, Carlos
1
Gauquier, Laurens de
1
Gip, Huy
1
Guchait, Priyanko
1
Holz, Heiko F.
1
Hottat, Eline
1
Jörling, Moritz
1
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1
Leiño Calleja, David
1
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Tuzovic, Sven
1
Verhulst, Nanouk
1
Wang, Chen-Ya
1
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Journal of service management
The management of productivity and technology in manufacturing
International journal of production research
69
Technological forecasting & social change : an international journal
45
International journal of hospitality management
31
Discussion paper series / IZA
29
European journal of operational research : EJOR
27
NBER working paper series
23
Computers & operations research : and their applications to problems of world concern ; an international journal
21
Discussion paper
19
IZA Discussion Paper
19
Journal of business research : JBR
18
GLO discussion paper
16
Journal of retailing and consumer services
15
Springer eBook Collection
15
CESifo working papers
13
Discussion papers / CEPR
12
Working paper / National Bureau of Economic Research, Inc.
12
International journal of contemporary hospitality management
11
Journal of service research
11
Transportation research / E : an international journal
11
Working paper
11
Electronic markets : EM ; the international journal of electronic commerce and business media
10
Journal of emerging technologies in Accounting
10
NBER Working Paper
10
International journal of production economics
9
Tourism management perspectives : TMP
9
Economics letters
8
Journal of hospitality marketing & management
8
RIETI discussion paper
8
Service business
8
Working paper series / United Nations University, UNU-MERIT / United Nations University, UNU-MERIT
8
CESifo Working Paper
7
International journal of technology management : IJTM
7
Tourism management : research, policies, practice
7
European journal of industrial engineering : EJIE
6
JRC working papers series on labour, education and technology
6
Journal of organizational change management
6
Journal of service theory and practice
6
The service industries journal
6
ERIM report series research in management
5
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ECONIS (ZBW)
15
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1
Some agents are more similar than others : customer orientation of frontline robots and employees
Leiño Calleja, David
;
Schepers, Jeroen
;
Nijssen, E. J.
- In:
Journal of service management
34
(
2023
)
6
,
pp. 27-49
Persistent link: https://www.econbiz.de/10014456545
Saved in:
2
To serve and protect : a typology of service robots and their role in physically safe services
Schepers, Jeroen
;
Streukens, Sandra
- In:
Journal of service management
33
(
2022
)
2
,
pp. 197-209
Persistent link: https://www.econbiz.de/10012880723
Saved in:
3
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
4
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
5
Empathetic creativity for frontline employees in the age of service robots : conceptualization and scale development
Do, Khoa The
;
Gip, Huy
;
Guchait, Priyanko
;
Wang, Chen-Ya
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 433-466
Persistent link: https://www.econbiz.de/10014338160
Saved in:
6
Frontline employee expectations on working with physical robots in retailing
Willems, Kim
;
Verhulst, Nanouk
;
Gauquier, Laurens de
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 467-492
Persistent link: https://www.econbiz.de/10014338164
Saved in:
7
To automate or not to automate? : a contingency approach to service automation
Hottat, Eline
;
Leroi-Werelds, Sara
;
Streukens, Sandra
- In:
Journal of service management
34
(
2023
)
4
,
pp. 696-724
Persistent link: https://www.econbiz.de/10014338200
Saved in:
8
Exploring the influence of service employees' characteristics on their willingness to work with service robots
Tu, Yangjun
;
Liu, Wei
;
Yang, Zhi
- In:
Journal of service management
34
(
2023
)
5
,
pp. 1038-1063
Persistent link: https://www.econbiz.de/10014456534
Saved in:
9
Living and working with service robots : a TCCM analysis and considerations for future research
De Keyser, Arne
;
Kunz, Werner H.
- In:
Journal of service management
33
(
2022
)
2
,
pp. 165-196
Persistent link: https://www.econbiz.de/10012880722
Saved in:
10
Intention to use analytical artificial intelligence (AI) in services : the effect of technology readiness and awareness
Flavián Blanco, Carlos
;
Pérez-Rueda, Alfredo
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 293-320
Persistent link: https://www.econbiz.de/10012880727
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