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~isPartOf:"Journal of service management"
~isPartOf:"Tourism management : research, policies, practice"
~subject:"Customer satisfaction"
~subject:"Dienstleistungsmanagement"
~subject:"Einzelhandel"
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Search: subject_exact:"Beziehungsmanagement"
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Customer satisfaction
Dienstleistungsmanagement
Einzelhandel
Beziehungsmarketing
214
Relationship marketing
214
Consumer behaviour
102
Konsumentenverhalten
102
Kundenzufriedenheit
90
Dienstleistungsqualität
66
Service quality
66
Customer integration
37
Kundenintegration
37
Holiday behaviour
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Social Web
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Social web
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Hotellerie
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Betriebliche Wertschöpfung
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Brand image
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Brand management
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Markenführung
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Markenimage
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Value creation
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Tourism marketing
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Tourismusmarketing
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Customer value
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Kundenwert
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Services
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Dienstleistung
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Tourismus
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Destination management
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Destinationsmanagement
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Dienstleistungssektor
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Emotion
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Service industry
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Tourism industry
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Tourismuswirtschaft
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Viral marketing
14
Virales Marketing
14
Customer experience
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Aksoy, Lerzan
3
Edvardsson, Bo
3
Ponsignon, Frederic
3
Buoye, Alexander
2
Cai, Ruiying
2
Fisk, Raymond P.
2
Fu, Xiaoxiao
2
Han, Heesup
2
Jaakkola, Elina
2
Keiningham, Timothy
2
Mickelsson, Karl-Jacob
2
So, Kevin Kam Fung
2
Su, LuJun
2
Taplin, Ross H.
2
Tronvoll, Bård
2
Aarikka-Stenroos, Leena
1
Adongo, Raymond
1
Agyeiwaah, Elizabeth
1
Akamavi, Raphaël K.
1
Akhoondnejad, Arman
1
Akyol, Ayşe
1
Albrecht, Carmen-Maria
1
Alguezaui, Salma
1
Alkire, Linda
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Allsopp, Jason
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Almeida Santana, Arminda
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Alrawadieh, Zaid
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Alrawadieh, Ziad
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Altinay, Levent
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Alén, Elisa
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Arbore, Alessandro
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Bai, Billy
1
Batat, Wided
1
Berenguer Contrí, Gloria
1
Birgelen, Marcel van
1
Blazevic, Vera
1
Bloemer, Johanna M.
1
Bornemann, Torsten
1
Bose, Indranil
1
Bouzdine-Chameeva, Tatiana
1
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Published in...
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Journal of service management
Tourism management : research, policies, practice
Journal of retailing and consumer services
374
Journal of business research : JBR
170
International journal of hospitality management
139
The journal of services marketing
120
The service industries journal
66
Journal of hospitality marketing & management
65
Journal of retailing
59
Journal of travel and tourism marketing
58
International journal of contemporary hospitality management
54
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
54
Cogent business & management
50
Services marketing quarterly
49
Journal of service research : JSR
47
Service business
45
Asia Pacific journal of marketing and logistics
44
Journal of strategic marketing
44
The international review of retail, distribution and consumer research
44
Journal of the Academy of Marketing Science
42
International journal of retail & distribution management
41
Industrial marketing management : the international journal for industrial and high-tech firms
38
The journal of business & industrial marketing
37
Psychology & marketing
36
International journal of retail and distribution management
35
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
35
International journal of electronic customer relationship management : IJECRM
34
The TQM journal : the international review of organizational improvement
34
The international journal of bank marketing : IJBM
34
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
33
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
SpringerLink / Bücher
30
International journal of electronic marketing and retailing : IJEMR
28
Journal of marketing
28
European journal of marketing : EJM
27
Marketing intelligence & planning
27
International journal of quality and service sciences
24
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
24
Total quality management & business excellence
24
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
23
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ECONIS (ZBW)
99
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1
Making the customer experience journey more hedonic in a traditionally utilitarian service context : a case study
Ponsignon, Frédéric
- In:
Journal of service management
34
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014337953
Saved in:
2
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
Saved in:
3
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
4
The extended reality technology (ERT) framework for designing customer and service experiences in phygital settings : a service research agenda
Batat, Wided
;
Hammedi, Wafa
- In:
Journal of service management
34
(
2023
)
1
,
pp. 10-33
Persistent link: https://www.econbiz.de/10013537613
Saved in:
5
Designing augmented reality services for enhanced customer experiences in retail
Vaidyanathan, Nageswaran
;
Henningsson, Stefan
- In:
Journal of service management
34
(
2023
)
1
,
pp. 78-99
Persistent link: https://www.econbiz.de/10013537616
Saved in:
6
A process perspective on experience co-creation : how pre-trip involvement prompts destination loyalty
Cao, Limei
;
Xie, Dengming
;
Qu, Ying
- In:
Tourism management : research, policies, practice
96
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013555026
Saved in:
7
Importance of residents' perception of tourists in establishing a reciprocal resident-tourist relationship : an application of tourist attractiveness
Kim, Gyunghoon
;
Duffy, Lauren N.
;
Moore, DeWayne
- In:
Tourism management : research, policies, practice
94
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013440026
Saved in:
8
Customer fairness perceptions in augmented reality-based online services
Christ-Brendemühl, Sonja
;
Schaarschmidt, Mario
- In:
Journal of service management
33
(
2022
)
1
,
pp. 9-32
Persistent link: https://www.econbiz.de/10012797603
Saved in:
9
The TRISEC framework for optimizing conversational agent design across search, experience and credence service contexts
Blazevic, Vera
;
Sidaoui, Karim
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 733-746
Persistent link: https://www.econbiz.de/10013325755
Saved in:
10
How do destination negative events trigger tourists' perceived betrayal and boycott? : the moderating role of relationship quality
Su, LuJun
;
Jia, Bocong
;
Huang, Yinghua
- In:
Tourism management : research, policies, practice
92
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013326665
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