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~isPartOf:"Journal of service management"
~language:"eng"
~language:"und"
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Search: subject_exact:"Customer equity"
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Customer value
16
Kundenwert
16
Beziehungsmarketing
12
Relationship marketing
12
Betriebliche Wertschöpfung
11
Value creation
11
Customer integration
7
Kundenintegration
7
Value co-creation
7
Consumer behaviour
6
Konsumentenverhalten
6
Dienstleistungsqualität
5
Service quality
5
Gesundheitswesen
3
Health care system
3
Innovation
3
Marketing management
3
Marketingmanagement
3
Service-Dominant Logic
3
Service-dominant logic
3
Communication
2
Customer experience
2
Customer satisfaction
2
Customer-dominant logic
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Dienstleistung
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Dienstleistungsmanagement
2
Innovation management
2
Innovationsmanagement
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Kundenzufriedenheit
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Mobile communications
2
Mobilkommunikation
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Service management
2
Services
2
Transformative value
2
Viral marketing
2
Virales Marketing
2
Agenda-setting
1
Betriebsform
1
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1
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Edvardsson, Bo
2
Leroi-Werelds, Sara
2
Mickelsson, Karl-Jacob
2
Akpinar, Ezgi
1
Aksoy, Pelin
1
Anderson, Laurel
1
Arteaga, Francisco
1
Beirão, Gabriela
1
Bilstein, Nicola
1
Birgelen, Marcel van
1
Buhalis, Dimitrios
1
Calabretta, Giulia
1
Del Chiappa, Giacomo
1
Diehl, Sandra
1
Driessen, Paul H.
1
Elg, Mattias
1
Fisk, Raymond P.
1
Gallarza, Martina G.
1
Gil Saura, Irene
1
Gouthro, Mary Beth
1
Grohs, Reinhard
1
Grönroos, Christian
1
Heinonen, Kristina
1
Helkkula, Anu
1
Hillebrand, Bas
1
Hogan, Suellen J.
1
Holbrook, Morris B.
1
Humphreys, Ashlee
1
Joosten, Herm
1
Karjaluoto, Heikki
1
Klostermann, Jan
1
Koenigstorfer, Joerg
1
Larivière, Bart
1
Malthouse, Edward C.
1
McColl-Kennedy, Janet R.
1
Merrilees, Bill
1
Miller, Dale
1
Moital, Miguel
1
Patrício, Lia
1
Pinho, Nelson
1
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Journal of service management
Journal of business research : JBR
89
Industrial marketing management : the international journal for industrial and high-tech firms
86
Journal of retailing and consumer services
47
International journal of hospitality management
32
The service industries journal
28
Journal of marketing
27
The journal of business & industrial marketing
26
Journal of the Academy of Marketing Science
24
Journal of marketing management : MM
18
Marketing theory
18
The journal of services marketing
18
Journal of service research : JSR
17
Journal of strategic marketing
17
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
17
International journal of contemporary hospitality management
16
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
16
Journal of revenue and pricing management
16
Handbook of research on customer equity in marketing
14
Journal of creating value
14
Journal of marketing research : JMR
14
Service business
13
Technological forecasting & social change : an international journal
13
The journal of product & brand management
13
Tourism management : research, policies, practice
13
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
12
Creating and managing superior customer value
11
Harvard business review : HBR
11
Innovation in pricing : contemporary theories and best practices
11
Journal of marketing analytics : JMA
11
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
11
Business horizons
10
International journal of electronic customer relationship management : IJECRM
10
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
Cogent business & management
9
European journal of marketing : EJM
9
European management journal
9
International journal of services and operations management
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
9
Management decision : MD
9
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ECONIS (ZBW)
16
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1
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16
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1
Customer-to-customer interactions in the sport fan context : typology, framework (C2CIF) and directions for future research
Uhrich, Sebastian
;
Grohs, Reinhard
;
Koenigstorfer, Joerg
- In:
Journal of service management
35
(
2024
)
1
,
pp. 53-70
Persistent link: https://www.econbiz.de/10014456578
Saved in:
2
Better together : involving consumers in the ideation, creation and dissemination of transformative value
Bilstein, Nicola
;
Verlegh, Peeter
;
Klostermann, Jan
; …
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 520-530
Persistent link: https://www.econbiz.de/10013325696
Saved in:
3
Delineating transformative value creation through service communications : an integrative framework
Tsiotsou, Rodoula H.
;
Diehl, Sandra
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 531-551
Persistent link: https://www.econbiz.de/10013325702
Saved in:
4
The role of staff engagement in facilitating staff-led value co-creation
Merrilees, Bill
;
Miller, Dale
;
Yakimova, Raisa
- In:
Journal of service management
28
(
2017
)
2
,
pp. 250-264
Persistent link: https://www.econbiz.de/10011704036
Saved in:
5
The changing role of the health care customer : review, synthesis and research agenda
McColl-Kennedy, Janet R.
;
Snyder, Hannah
;
Elg, Mattias
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 2-33
Persistent link: https://www.econbiz.de/10011654983
Saved in:
6
Does communicating the customer's resource integrating role improve or diminish value proposition effectiveness?
Leroi-Werelds, Sara
;
Streukens, Sandra
;
Van …
- In:
Journal of service management
28
(
2017
)
4
,
pp. 618-639
Persistent link: https://www.econbiz.de/10011731212
Saved in:
7
The impact of service bundles on the mechanism through which functional value and price value affect WOM intent
Ranaweera, Chatura
;
Karjaluoto, Heikki
- In:
Journal of service management
28
(
2017
)
4
,
pp. 707-723
Persistent link: https://www.econbiz.de/10011731222
Saved in:
8
A multidimensional service-value scale based on Holbrook's typology of customer value : bridging the gap between the concept and its measurement
Gallarza, Martina G.
;
Arteaga, Francisco
;
Del Chiappa, …
- In:
Journal of service management
28
(
2017
)
4
,
pp. 724-762
Persistent link: https://www.econbiz.de/10011731230
Saved in:
9
The impact of customer value types on customer outcomes for different retail formats
Willems, Kim
;
Leroi-Werelds, Sara
;
Swinnen, Gilbert
- In:
Journal of service management
27
(
2016
)
4
,
pp. 591-618
Persistent link: https://www.econbiz.de/10011563715
Saved in:
10
Understanding value co-creation in complex services with many actors
Pinho, Nelson
;
Beirão, Gabriela
;
Patrício, Lia
;
Fisk, …
- In:
Journal of service management
25
(
2014
)
4
,
pp. 470-493
Persistent link: https://www.econbiz.de/10010405220
Saved in:
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