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~isPartOf:"Journal of service management"
~language:"eng"
~subject:"Beziehungsmarketing"
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Search: ("Investition" OR "Konsumentenverhalten" OR "Steuer" OR "Wirtschaftskrise" OR "Wirtschaftspolitik") AND NOT isPartOf:Wirtschaftsdienst
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Beziehungsmarketing
Consumer behaviour
103
Konsumentenverhalten
103
Relationship marketing
55
Customer satisfaction
38
Kundenzufriedenheit
38
Dienstleistungsqualität
32
Service quality
32
Brand management
13
Customer integration
13
Kundenintegration
13
Markenführung
13
Social Web
12
Social web
12
Dienstleistungssektor
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Viral marketing
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Virales Marketing
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Beschwerdemanagement
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Brand image
8
Complaint management
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Customer experience
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Customer service
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Internet marketing
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Aksoy, Lerzan
4
Keiningham, Timothy
3
Malthouse, Edward C.
3
Buoye, Alexander
2
Hammedi, Wafa
2
Hammerschmidt, Maik
2
Hollebeek, Linda D.
2
Kandampully, Jay
2
Kunz, Werner
2
Lariviere, Bart
2
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2
Ahuvia, Aaron
1
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1
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1
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1
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1
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1
Bloemer, Johanna M.
1
Bornemann, Torsten
1
Bouquiaux, Lucille
1
Bouzdine-Chameeva, Tatiana
1
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1
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1
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Cao, Huanhuan
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1
El-Manstrly, Dahlia
1
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1
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Journal of service management
Journal of retailing and consumer services
459
Journal of business research : JBR
359
International journal of hospitality management
164
The journal of services marketing
116
The journal of product & brand management
97
The journal of brand management : an international journal
83
Journal of the Academy of Marketing Science
82
Psychology & marketing
75
Cogent business & management
74
Journal of hospitality marketing & management
73
International journal of contemporary hospitality management
69
Journal of retailing
69
Journal of travel and tourism marketing
69
Asia Pacific journal of marketing and logistics
68
Journal of strategic marketing
66
The service industries journal
64
Industrial marketing management : the international journal for industrial and high-tech firms
59
Marketing intelligence & planning
58
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
55
The international review of retail, distribution and consumer research
55
European journal of marketing : EJM
51
Journal of marketing
51
Services marketing quarterly
51
Journal of service research : JSR
49
Tourism management : research, policies, practice
49
International journal of retail & distribution management
48
International journal of electronic marketing and retailing : IJEMR
47
International journal of internet marketing and advertising : IJIMA
46
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
46
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
44
International journal of retail and distribution management
42
The international journal of bank marketing : IJBM
41
Service business
40
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
39
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
37
International journal of electronic customer relationship management : IJECRM
36
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
36
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
35
Journal of promotion management : innovations in planning and applied research
33
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ECONIS (ZBW)
55
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1
Customer-to-customer interactions in the sport fan context : typology, framework (C2CIF) and directions for future research
Uhrich, Sebastian
;
Grohs, Reinhard
;
Koenigstorfer, Joerg
- In:
Journal of service management
35
(
2024
)
1
,
pp. 53-70
Persistent link: https://www.econbiz.de/10014456578
Saved in:
2
Brand community formation in service management : lessons from the sport industry
Heere, Bob
;
Lock, Daniel
;
Cooper, Danielle
- In:
Journal of service management
35
(
2024
)
1
,
pp. 71-88
Persistent link: https://www.econbiz.de/10014456580
Saved in:
3
The extended reality technology (ERT) framework for designing customer and service experiences in phygital settings : a service research agenda
Batat, Wided
;
Hammedi, Wafa
- In:
Journal of service management
34
(
2023
)
1
,
pp. 10-33
Persistent link: https://www.econbiz.de/10013537613
Saved in:
4
Experiential AR/VR : a consumer and service framework and research agenda
Zarantonello, Lia
;
Schmitt, Bernd
- In:
Journal of service management
34
(
2023
)
1
,
pp. 34-55
Persistent link: https://www.econbiz.de/10013537614
Saved in:
5
Designing augmented reality services for enhanced customer experiences in retail
Vaidyanathan, Nageswaran
;
Henningsson, Stefan
- In:
Journal of service management
34
(
2023
)
1
,
pp. 78-99
Persistent link: https://www.econbiz.de/10013537616
Saved in:
6
Making the customer experience journey more hedonic in a traditionally utilitarian service context : a case study
Ponsignon, Frédéric
- In:
Journal of service management
34
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014337953
Saved in:
7
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
8
Customer fairness perceptions in augmented reality-based online services
Christ-Brendemühl, Sonja
;
Schaarschmidt, Mario
- In:
Journal of service management
33
(
2022
)
1
,
pp. 9-32
Persistent link: https://www.econbiz.de/10012797603
Saved in:
9
AI as customer
Huang, Ming-Hui
;
Rust, Roland T.
- In:
Journal of service management
33
(
2022
)
2
,
pp. 210-220
Persistent link: https://www.econbiz.de/10012880724
Saved in:
10
Towards a theory of brand love in services : the power of identity and social relationships
Ahuvia, Aaron
;
Izberk-Bilgin, Elif
;
Lee, Kyungwon
- In:
Journal of service management
33
(
2022
)
3
,
pp. 453-464
Persistent link: https://www.econbiz.de/10013325628
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