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~isPartOf:"Journal of service management"
~person:"Edvardsson, Bo"
~person:"Hyysalo, Sampsa"
~person:"Jacob, Frank"
~person:"Kleinaltenkamp, Michael"
~person:"Leimeister, Jan Marco"
~person:"Lettl, Christopher"
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Search: subject_exact:"Customer integration"
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Customer integration
4
Kundenintegration
4
Customer satisfaction
3
Kundenzufriedenheit
3
Betriebliche Wertschöpfung
2
Beziehungsmarketing
2
Customer service
2
Dienstleistung
2
Dienstleistungsqualität
2
Kundenservice
2
Relationship marketing
2
Service quality
2
Services
2
Value creation
2
Arbeitsgruppe
1
Asymmetric information
1
Asymmetrische Information
1
Beschwerdemanagement
1
Co-recovery
1
Complaint management
1
Consumer behaviour
1
Customer co-creation
1
Customer experience
1
Customer value
1
Deutschland
1
Employee initiation
1
Germany
1
Innovation
1
Innovation management
1
Innovationsmanagement
1
Justice theory
1
Konsumentenverhalten
1
Kundenwert
1
Schweden
1
Schweiz
1
Selbstbedienung
1
Self-service
1
Self-service technologies
1
Service dominant logic
1
Service experience
1
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4
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English
4
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Edvardsson, Bo
Hyysalo, Sampsa
Jacob, Frank
Kleinaltenkamp, Michael
Leimeister, Jan Marco
Lettl, Christopher
Witell, Lars
5
Jaakkola, Elina
4
Helkkula, Anu
3
Bilstein, Nicola
2
Birgelen, Marcel van
2
Elg, Mattias
2
Engström, Jon
2
Fisk, Raymond P.
2
Gustafsson, Anders
2
Kristensson, Per
2
McColl-Kennedy, Janet R.
2
Mele, Cristina
2
Patrício, Lia
2
Russo Spena, Tiziana
2
Tronvoll, Bård
2
Aarikka-Stenroos, Leena
1
Akaka, Melissa Archpru
1
Akpinar, Ezgi
1
Anderson, Laurel
1
Bateman, Nicola
1
Beirão, Gabriela
1
Benoit, Sabine
1
Bloemer, Johanna M.
1
Bouquiaux, Lucille
1
Brown, Stephen Walter
1
Buhalis, Dimitrios
1
Buxton, Rosamnd Chester
1
Caniëls, Marjolein
1
Carù, Antonella
1
Cheung, Lilliemay
1
Christ-Brendemühl, Sonja
1
Cova, Bernard
1
De Gosson de Varennes, Serge
1
Dellaert, Benedict G. C.
1
Dyck, Stefan
1
Eichentopf, Thomas
1
Fan, Xiucheng
1
Ferrier, Elizabeth
1
Fischer, Alban
1
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Journal of service management
International journal of innovation management
3
The journal of product innovation management : an international publication of the Product Development & Management Association
3
ESCP Europe working paper
2
Involving customers in new service development
2
Kundenintegration : Forum Dienstleistungsmanagement
2
Revolutionizing innovation : users, communities, and open innovation
2
Routledge studies in innovation, organization and technology
2
Technology analysis & strategic management
2
The journal of services marketing
2
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
1
Business & information systems engineering
1
Business & information systems engineering : BISE ; the international journal of Wirtschaftsinformatik
1
Commodity Marketing : Grundlagen, Besonderheiten, Erfahrungen
1
Commodity Marketing : Strategies, Concepts, and Cases
1
Designing for service : key issues and new directions
1
Gabler Edition Wissenschaft / Business-to-Business-Marketing
1
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
1
Gabler Edition Wissenschaft / Forschungs-, Entwickungs-, Innovations-Management
1
Handbuch Kundenbindungsmanagement : Strategien und Instrumente für ein erfolgreiches CRM
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Innovationen für das Industriegütermarketing : Festschrift für Professor Dr. Dr. h. c. Klaus Backhaus zum 60. Geburtstag
1
International journal of electronic commerce : IJEC
1
International journal of entrepreneurial venturing
1
International journal of networking and virtual organisations : IJNVO
1
International journal of product development : IJPD
1
International journal of quality and service sciences
1
International journal of technology marketing : IJTMkt
1
Journal of management information systems : JMIS
1
Kundenintegration 2.0
1
Long range planning : LRP ; international journal of strategic management
1
Managing innovation driven companies : approaches in practice
1
Managing innovation in a global and digital world : meeting societal challenges and enhancing competitiveness
1
Marketing : ZFP ; journal of research and management
1
Marketing review St. Gallen : Marketingfachzeitschrift für Theorie & Praxis
1
Marketing theory
1
Marktleistung und Wettbewerb : strategische und operative Perspektiven der marktorientierten Leistungsgestaltung; Werner H. Engelhardt zum 65. Geburtstag
1
Open tourism : open innovation, crowdsourcing and co-creation challenging the tourism industry
1
Organizational dynamics : a quarterly review of organizational behavior for professional managers
1
Perspectives on user innovaton
1
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ECONIS (ZBW)
4
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1
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
Saved in:
2
Show you care : initiating co-creation in service recovery
Xu, Yingzi
;
Marshall, Roger
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
3
,
pp. 369-387
Persistent link: https://www.econbiz.de/10010384971
Saved in:
3
Having a strategy for new service development : does it really matter?
Edvardsson, Bo
;
Meiren, Thomas
;
Schäfer, Adrienne
; …
- In:
Journal of service management
24
(
2013
)
1
,
pp. 25-44
Persistent link: https://www.econbiz.de/10009728604
Saved in:
4
Modelling customer process activites in interactive value creation
Eichentopf, Thomas
;
Kleinaltenkamp, Michael
;
Stiphout, …
- In:
Journal of service management
22
(
2011
)
5
,
pp. 650-663
Persistent link: https://www.econbiz.de/10009406386
Saved in:
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