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~isPartOf:"Journal of service management"
~subject:"Customer experience"
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Search: subject:"Relationship marketing"
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Customer experience
Beziehungsmarketing
106
Relationship marketing
106
Consumer behaviour
55
Konsumentenverhalten
55
Customer satisfaction
40
Kundenzufriedenheit
40
Dienstleistungsqualität
37
Service quality
37
Customer integration
26
Kundenintegration
26
Services
15
Social Web
15
Social web
15
Betriebliche Wertschöpfung
14
Dienstleistung
14
Value creation
14
Dienstleistungssektor
13
Service industry
13
Brand management
12
Customer value
12
Kundenwert
12
Markenführung
12
Brand
8
Brand image
8
Dienstleistungsmarketing
8
Markenimage
8
Services marketing
8
Co-creation
7
Confidence
7
Markenartikel
7
Social relations
7
Soziale Beziehungen
7
Vertrauen
7
Customer loyalty
6
Customer service
6
Dienstleistungsmanagement
6
Einzelhandel
6
Emotion
6
Innovation
6
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13
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13
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English
13
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Ponsignon, Frederic
3
Edvardsson, Bo
2
McColl-Kennedy, Janet R.
2
Andreassen, Tor Wallin
1
Batat, Wided
1
Blazevic, Vera
1
Bouzdine-Chameeva, Tatiana
1
Bustamante, Juan Carlos
1
Cheung, Lilliemay
1
Colurcio, Maria
1
Dalla Pozza, Ilaria
1
Durrieu, Francois
1
Ferrier, Elizabeth
1
Hall, Juliet
1
Hammedi, Wafa
1
Henningsson, Stefan
1
Karjaluoto, Heikki
1
Klaus, Philipp
1
Kristensson, Per
1
Lervik-Olsen, Line
1
Maull, Roger S.
1
Parasuraman, A.
1
Ponsignon, Frédéric
1
Ranaweera, Chatura
1
Rubio Benito, Natalia
1
Sidaoui, Karim
1
Smart, Andi
1
Tronvoll, Bård
1
Vaidyanathan, Nageswaran
1
Williams, Mike
1
Åkesson, Maria
1
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Journal of service management
Journal of retailing and consumer services
47
Journal of business research : JBR
26
The journal of services marketing
23
International journal of hospitality management
10
Journal of retailing
9
International journal of retail and distribution management
7
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
6
Business horizons
5
Journal of service theory and practice
5
International journal of retail & distribution management
4
Journal of service theory and practice : JSTP
4
Journal of the Academy of Marketing Science
4
Technological forecasting & social change : an international journal
4
Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of contemporary hospitality management
3
International journal of quality and service sciences
3
Journal of financial services marketing : JFSM
3
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
3
Marketing intelligence & planning
3
The international review of retail, distribution and consumer research
3
The journal of business strategy
3
The journal of product & brand management
3
Asia Pacific journal of marketing and logistics
2
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
2
Benchmarking : an international journal
2
Decision
2
Electronic markets : EM ; the international journal of electronic commerce and business media
2
GITAM journal of management : a quarterly publication of GITAM Institute of Management
2
Global business review
2
International journal of pharmaceutical and healthcare marketing
2
International review on public and non-profit marketing
2
Journal of Islamic marketing
2
Journal of fashion marketing and management
2
Journal of financial services marketing
2
Journal of hospitality and tourism insights
2
Qualitative market research : an international journal
2
The TQM journal : the international review of organizational improvement
2
The journal of business & industrial marketing
2
The service industries journal
2
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ECONIS (ZBW)
13
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1
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10
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13
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date (oldest first)
1
Making the customer experience journey more hedonic in a traditionally utilitarian service context : a case study
Ponsignon, Frédéric
- In:
Journal of service management
34
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014337953
Saved in:
2
The extended reality technology (ERT) framework for designing customer and service experiences in phygital settings : a service research agenda
Batat, Wided
;
Hammedi, Wafa
- In:
Journal of service management
34
(
2023
)
1
,
pp. 10-33
Persistent link: https://www.econbiz.de/10013537613
Saved in:
3
Designing augmented reality services for enhanced customer experiences in retail
Vaidyanathan, Nageswaran
;
Henningsson, Stefan
- In:
Journal of service management
34
(
2023
)
1
,
pp. 78-99
Persistent link: https://www.econbiz.de/10013537616
Saved in:
4
The TRISEC framework for optimizing conversational agent design across search, experience and credence service contexts
Blazevic, Vera
;
Sidaoui, Karim
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 733-746
Persistent link: https://www.econbiz.de/10013325755
Saved in:
5
The role of proximity in omnichannel customer experience : a service logic perspective
Dalla Pozza, Ilaria
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 774-786
Persistent link: https://www.econbiz.de/10013325759
Saved in:
6
The impact of service bundles on the mechanism through which functional value and price value affect WOM intent
Ranaweera, Chatura
;
Karjaluoto, Heikki
- In:
Journal of service management
28
(
2017
)
4
,
pp. 707-723
Persistent link: https://www.econbiz.de/10011731222
Saved in:
7
Customer experience design : a case study in the cultural sector
Ponsignon, Frederic
;
Durrieu, Francois
; …
- In:
Journal of service management
28
(
2017
)
4
,
pp. 763-787
Persistent link: https://www.econbiz.de/10011731250
Saved in:
8
Measuring customer experience in physical retail environments
Bustamante, Juan Carlos
;
Rubio Benito, Natalia
- In:
Journal of service management
28
(
2017
)
5
,
pp. 884-913
Persistent link: https://www.econbiz.de/10011801824
Saved in:
9
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
10
Healthcare experience quality : an empirical exploration using content analysis techniques
Ponsignon, Frederic
;
Smart, Andi
;
Williams, Mike
;
Hall, …
- In:
Journal of service management
26
(
2015
)
3
,
pp. 460-485
Persistent link: https://www.econbiz.de/10011389090
Saved in:
1
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