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~isPartOf:"Journal of service management"
~subject:"Customer satisfaction"
~subject:"Dienstleistungsmanagement"
~subject:"Einzelhandel"
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Search: subject_exact:"Beziehungsmanagement"
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Customer satisfaction
Dienstleistungsmanagement
Einzelhandel
Beziehungsmarketing
106
Relationship marketing
106
Consumer behaviour
55
Konsumentenverhalten
55
Kundenzufriedenheit
40
Dienstleistungsqualität
37
Service quality
37
Customer integration
26
Kundenintegration
26
Services
15
Social Web
15
Social web
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Betriebliche Wertschöpfung
14
Dienstleistung
14
Value creation
14
Customer experience
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Dienstleistungssektor
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Service industry
13
Brand management
12
Customer value
12
Kundenwert
12
Markenführung
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Brand
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Brand image
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Dienstleistungsmarketing
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Markenimage
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Services marketing
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Co-creation
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Confidence
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Markenartikel
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Social relations
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Soziale Beziehungen
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Vertrauen
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Customer loyalty
6
Customer service
6
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46
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Aksoy, Lerzan
3
Edvardsson, Bo
3
Ponsignon, Frederic
3
Buoye, Alexander
2
Fisk, Raymond P.
2
Jaakkola, Elina
2
Keiningham, Timothy
2
Mickelsson, Karl-Jacob
2
Tronvoll, Bård
2
Aarikka-Stenroos, Leena
1
Albrecht, Carmen-Maria
1
Alkire, Linda
1
Allsopp, Jason
1
Arbore, Alessandro
1
Batat, Wided
1
Birgelen, Marcel van
1
Blazevic, Vera
1
Bloemer, Johanna M.
1
Bornemann, Torsten
1
Bouzdine-Chameeva, Tatiana
1
Breazeale, Michael
1
Burton, Jamie
1
Busacca, Bruno
1
Bustamante, Juan Carlos
1
Cheung, Lilliemay
1
Christ-Brendemühl, Sonja
1
Delcourt, Cécile
1
Dong, Beibei
1
Durrieu, Francois
1
El-Manstrly, Dahlia
1
Ferrier, Elizabeth
1
Füller, Johann
1
Gazzoli, Gabriel
1
Georgi, Dominik
1
Gremler, Dwayne D.
1
Groth, Markus
1
Gruber, Thorsten
1
Gustafsson, Anders
1
Halinen, Aino
1
Hall, Juliet
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Journal of service management
Journal of retailing and consumer services
374
Journal of business research : JBR
170
International journal of hospitality management
139
The journal of services marketing
120
The service industries journal
66
Journal of hospitality marketing & management
65
Journal of retailing
59
Journal of travel and tourism marketing
58
International journal of contemporary hospitality management
54
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
54
Tourism management : research, policies, practice
53
Cogent business & management
50
Services marketing quarterly
49
Journal of service research : JSR
47
Service business
45
Asia Pacific journal of marketing and logistics
44
Journal of strategic marketing
44
The international review of retail, distribution and consumer research
44
Journal of the Academy of Marketing Science
42
International journal of retail & distribution management
41
Industrial marketing management : the international journal for industrial and high-tech firms
38
The journal of business & industrial marketing
37
Psychology & marketing
36
International journal of retail and distribution management
35
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
35
International journal of electronic customer relationship management : IJECRM
34
The TQM journal : the international review of organizational improvement
34
The international journal of bank marketing : IJBM
34
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
33
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
SpringerLink / Bücher
30
International journal of electronic marketing and retailing : IJEMR
28
Journal of marketing
28
European journal of marketing : EJM
27
Marketing intelligence & planning
27
International journal of quality and service sciences
24
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
24
Total quality management & business excellence
24
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
23
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ECONIS (ZBW)
46
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1
Making the customer experience journey more hedonic in a traditionally utilitarian service context : a case study
Ponsignon, Frédéric
- In:
Journal of service management
34
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014337953
Saved in:
2
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
Saved in:
3
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
4
The extended reality technology (ERT) framework for designing customer and service experiences in phygital settings : a service research agenda
Batat, Wided
;
Hammedi, Wafa
- In:
Journal of service management
34
(
2023
)
1
,
pp. 10-33
Persistent link: https://www.econbiz.de/10013537613
Saved in:
5
Designing augmented reality services for enhanced customer experiences in retail
Vaidyanathan, Nageswaran
;
Henningsson, Stefan
- In:
Journal of service management
34
(
2023
)
1
,
pp. 78-99
Persistent link: https://www.econbiz.de/10013537616
Saved in:
6
Customer fairness perceptions in augmented reality-based online services
Christ-Brendemühl, Sonja
;
Schaarschmidt, Mario
- In:
Journal of service management
33
(
2022
)
1
,
pp. 9-32
Persistent link: https://www.econbiz.de/10012797603
Saved in:
7
The TRISEC framework for optimizing conversational agent design across search, experience and credence service contexts
Blazevic, Vera
;
Sidaoui, Karim
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 733-746
Persistent link: https://www.econbiz.de/10013325755
Saved in:
8
Poor and rich customers in the service encounter
Söderlund, Magnus
- In:
Journal of service management
28
(
2017
)
2
,
pp. 265-283
Persistent link: https://www.econbiz.de/10011704037
Saved in:
9
The enhanced loyalty drivers of customers acquired through referral reward programs
Ramaseshan, B.
;
Wirtz, Jochen
;
Georgi, Dominik
- In:
Journal of service management
28
(
2017
)
4
,
pp. 687-706
Persistent link: https://www.econbiz.de/10011731220
Saved in:
10
Customer experience design : a case study in the cultural sector
Ponsignon, Frederic
;
Durrieu, Francois
; …
- In:
Journal of service management
28
(
2017
)
4
,
pp. 763-787
Persistent link: https://www.econbiz.de/10011731250
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