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~isPartOf:"Journal of service management"
~subject:"Customer satisfaction"
~subject:"Satisfaction"
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Search: subject_exact:"Zufriedenheit"
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Customer satisfaction
Satisfaction
Zufriedenheit
6
Kundenzufriedenheit
5
Consumer behaviour
3
Dienstleistungsqualität
3
Konsumentenverhalten
3
Service quality
3
Arbeitszufriedenheit
2
Job satisfaction
2
Affect
1
Arbeitskräfte
1
Beziehungsmarketing
1
Collective well-being scale
1
Consumer happiness
1
Dienstleistung
1
Distribution channel
1
Double jeopardy
1
Emotion
1
Emotional contagion
1
Employee commitment
1
Employee performance
1
Employee retention
1
Employee satisfaction
1
Employee well-being
1
Feelings-as-information
1
Field study
1
Functional quality
1
Gerechtigkeit
1
Human Resource Management
1
Internal marketing
1
Internal service quality
1
Justice
1
Lebensqualität
1
Market share
1
Marktanteil
1
Measurement
1
Messung
1
Micro-Meso-Macro levels
1
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6
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Aksoy, Lerzan
1
Allsopp, Jason
1
Buoye, Alexander
1
Chou, Cindy Yunhsin
1
De Keyser, Arne
1
Gummerus, Johanna
1
Kabadayi, Sertan
1
Keiningham, Timothy
1
Kingshott, Russel P. J.
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Kong, Titus Tak Chuen
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Lariviere, Bart
1
Laud, Gaurangi
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Leo, Wei Wei Cheryl
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1
Loureiro, Yuliya Komarova
1
Nejad, Mohammad G.
1
Oikarinen, Eeva-Liisa
1
Otterbring, Tobias
1
Sharma, Piyush
1
Söderlund, Magnus
1
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Journal of service management
Discussion paper series / IZA
422
IZA Discussion Paper
241
SOEP papers on multidisciplinary panel data research / German Socio-Economic Panel Study (SOEP), DIW Berlin
187
NBER working paper series
112
International journal of happiness and development
111
Journal of economic behavior & organization : JEBO
106
Working paper / National Bureau of Economic Research, Inc.
106
NBER Working Paper
89
GLO discussion paper
75
Journal of vocational behavior
74
CESifo working papers
73
Journal of economic psychology : research in economic psychology and behavioral economics
71
Working paper
71
Ecological economics : the transdisciplinary journal of the International Society for Ecological Economics
67
Discussion paper
66
SOEPpaper
66
Journal of business research : JBR
63
Applied economics letters
58
The journal of socio-economics
55
Applied economics
47
World development : the multi-disciplinary international journal devoted to the study and promotion of world development
42
International review of economics : journal of civil economy
40
Discussion paper / Tinbergen Institute
38
Economics letters
38
Journal of behavioral and experimental economics
37
Kyklos : international review for social sciences
35
Journal of career development
34
International journal of hospitality management
33
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
32
Warwick economic research papers
31
Working paper series
31
Discussion paper / Centre for Economic Policy Research
30
International journal of social economics
29
Tourism management : research, policies, practice
29
Policy research working paper : WPS
28
CESifo Working Paper Series
27
Discussion papers / Deutsches Institut für Wirtschaftsforschung
25
Journal of public economics
25
Handbook on the economics of leisure
24
Tourism management perspectives : TMP
24
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ECONIS (ZBW)
6
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1
Service system well-being : scale development and validation
Laud, Gaurangi
;
Chou, Cindy Yunhsin
;
Leo, Wei Wei Cheryl
- In:
Journal of service management
34
(
2023
)
3
,
pp. 368-402
Persistent link: https://www.econbiz.de/10014337973
Saved in:
2
Smile for a while : the effect of employee-displayed smiling on customer affect and satisfaction
Otterbring, Tobias
- In:
Journal of service management
28
(
2017
)
2
,
pp. 284-304
Persistent link: https://www.econbiz.de/10011704038
Saved in:
3
Internal service quality as a driver of employee satisfaction, commitment and performance : exploring the focal role of employee well-being
Sharma, Piyush
;
Kong, Titus Tak Chuen
;
Kingshott, …
- In:
Journal of service management
27
(
2016
)
5
,
pp. 773-797
Persistent link: https://www.econbiz.de/10011553151
Saved in:
4
Is share of wallet exclusively about making customers happy or having more customers? : exploring the relationship between satisfaction and double jeopardy
Buoye, Alexander
;
Loureiro, Yuliya Komarova
;
Kabadayi, …
- In:
Journal of service management
27
(
2016
)
4
,
pp. 434-459
Persistent link: https://www.econbiz.de/10011563591
Saved in:
5
How technical and functional service quality drive consumer happiness : moderating influences of channel usage
De Keyser, Arne
;
Lariviere, Bart
- In:
Journal of service management
25
(
2014
)
1
,
pp. 30-48
Persistent link: https://www.econbiz.de/10010260116
Saved in:
6
Preferential treatment in the service encounter
Söderlund, Magnus
;
Liljander, Veronica
;
Gummerus, Johanna
- In:
Journal of service management
25
(
2014
)
4
,
pp. 512-530
Persistent link: https://www.econbiz.de/10010405209
Saved in:
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