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~isPartOf:"Journal of service management"
~subject:"Customer satisfaction"
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Customer satisfaction
Satisfaction
6
Zufriedenheit
6
Kundenzufriedenheit
5
Consumer behaviour
3
Dienstleistungsqualität
3
Konsumentenverhalten
3
Service quality
3
Arbeitszufriedenheit
2
Job satisfaction
2
Affect
1
Arbeitskräfte
1
Beziehungsmarketing
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Collective well-being scale
1
Consumer happiness
1
Dienstleistung
1
Distribution channel
1
Double jeopardy
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Emotion
1
Emotional contagion
1
Employee commitment
1
Employee performance
1
Employee retention
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Employee satisfaction
1
Employee well-being
1
Feelings-as-information
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Field study
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Functional quality
1
Gerechtigkeit
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Human Resource Management
1
Internal marketing
1
Internal service quality
1
Justice
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Lebensqualität
1
Market share
1
Marktanteil
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Measurement
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Messung
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Aksoy, Lerzan
1
Allsopp, Jason
1
Buoye, Alexander
1
De Keyser, Arne
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Gummerus, Johanna
1
Kabadayi, Sertan
1
Keiningham, Timothy
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Kingshott, Russel P. J.
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Kong, Titus Tak Chuen
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Lariviere, Bart
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Liljander, Veronica
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Lipkin, Michaela
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Loureiro, Yuliya Komarova
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Nejad, Mohammad G.
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1
Otterbring, Tobias
1
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Journal of service management
International journal of hospitality management
14
Journal of business research : JBR
9
Tourism management : research, policies, practice
9
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
8
The journal of services marketing
8
Journal of retailing and consumer services
7
Journal of vocational behavior
7
Tourism management perspectives : TMP
6
Cogent business & management
5
International journal of contemporary hospitality management
5
Journal of travel and tourism marketing
5
Discussion paper series / IZA
4
International business and economics research journal
4
International journal of bank marketing
4
International journal of event and festival management
4
International journal of happiness and development
4
Journal of hospitality marketing & management
4
Journal of purchasing and supply management
4
Psychology & marketing
4
Services marketing quarterly
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
Global business and finance review
3
Group & organization management : an international journal
3
Health marketing quarterly
3
International journal of business excellence
3
International journal of consumer studies
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
SOEP papers on multidisciplinary panel data research / German Socio-Economic Panel Study (SOEP), DIW Berlin
3
Service business
3
The international journal of bank marketing : IJBM
3
The service industries journal
3
Tourism analysis : an interdisciplinary tourism & hospitality journal
3
Working paper
3
Accounting and finance
2
Applied economics letters
2
Asia Pacific journal of marketing and logistics
2
CESifo working papers
2
Comparative population studies : CPoS ; open acess journal of the Federal Institute for Population Research
2
Corporate governance : international journal of business in society
2
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ECONIS (ZBW)
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1
Smile for a while : the effect of employee-displayed smiling on customer affect and satisfaction
Otterbring, Tobias
- In:
Journal of service management
28
(
2017
)
2
,
pp. 284-304
Persistent link: https://www.econbiz.de/10011704038
Saved in:
2
Is share of wallet exclusively about making customers happy or having more customers? : exploring the relationship between satisfaction and double jeopardy
Buoye, Alexander
;
Loureiro, Yuliya Komarova
;
Kabadayi, …
- In:
Journal of service management
27
(
2016
)
4
,
pp. 434-459
Persistent link: https://www.econbiz.de/10011563591
Saved in:
3
Internal service quality as a driver of employee satisfaction, commitment and performance : exploring the focal role of employee well-being
Sharma, Piyush
;
Kong, Titus Tak Chuen
;
Kingshott, …
- In:
Journal of service management
27
(
2016
)
5
,
pp. 773-797
Persistent link: https://www.econbiz.de/10011553151
Saved in:
4
How technical and functional service quality drive consumer happiness : moderating influences of channel usage
De Keyser, Arne
;
Lariviere, Bart
- In:
Journal of service management
25
(
2014
)
1
,
pp. 30-48
Persistent link: https://www.econbiz.de/10010260116
Saved in:
5
Preferential treatment in the service encounter
Söderlund, Magnus
;
Liljander, Veronica
;
Gummerus, Johanna
- In:
Journal of service management
25
(
2014
)
4
,
pp. 512-530
Persistent link: https://www.econbiz.de/10010405209
Saved in:
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