//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of service management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Management"
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
106
Relationship marketing
106
Dienstleistungsqualität
77
Service quality
77
Consumer behaviour
74
Konsumentenverhalten
74
Customer satisfaction
58
Kundenzufriedenheit
58
Dienstleistungssektor
38
Service industry
38
Services
38
Customer integration
37
Dienstleistung
37
Kundenintegration
37
Service management
33
Dienstleistungsmanagement
32
Customer service
30
Kundenservice
30
Innovation
27
Betriebliche Wertschöpfung
25
Value creation
25
Bundling strategy
19
Leistungsbündel
19
Brand management
18
Social Web
18
Social web
18
Markenführung
17
Service innovation
17
Innovation management
16
Innovationsmanagement
16
Dienstleistungsmarketing
15
Services marketing
15
Beschwerdemanagement
14
Complaint management
14
Customer value
14
Kundenwert
14
Lieferantenmanagement
14
Supplier relationship management
14
Customer experience
13
Service-Dominant Logic
12
more ...
less ...
Online availability
All
Undetermined
102
Free
8
Type of publication
All
Article
229
Book / Working Paper
4
Type of publication (narrower categories)
All
Article in journal
233
Aufsatz in Zeitschrift
233
Case study
6
Fallstudie
6
Collection of articles of several authors
5
Sammelwerk
5
Conference proceedings
2
Konferenzschrift
2
more ...
less ...
Language
All
English
233
Author
All
Edvardsson, Bo
10
Gebauer, Heiko
7
Jaakkola, Elina
7
McColl-Kennedy, Janet R.
6
Wirtz, Jochen
6
Witell, Lars
6
Aksoy, Lerzan
5
Grönroos, Christian
5
Gustafsson, Anders
5
Bloemer, Johanna M.
4
Fisk, Raymond P.
4
Klaus, Philipp
4
Reynoso, Javier
4
Tronvoll, Bård
4
Verma, Rohit
4
Gruber, Thorsten
3
Hammerschmidt, Maik
3
Helkkula, Anu
3
Hillebrand, Bas
3
Hogreve, Jens
3
Kandampully, Jay
3
Keiningham, Timothy
3
Lariviere, Bart
3
Leroi-Werelds, Sara
3
Malthouse, Edward C.
3
Mattila, Anna S.
3
Ng, Irene
3
Nijssen, E. J.
3
Paluch, Stefanie
3
Patrício, Lia
3
Ponsignon, Frederic
3
Ramaseshan, B.
3
Riel, Allard C. R. van
3
Weiger, Welf Hermann
3
Barile, Sergio
2
Bilstein, Nicola
2
Birgelen, Marcel van
2
Brodie, Roderick J.
2
Buoye, Alexander
2
Burton, Jamie
2
more ...
less ...
Institution
All
QUIS <11, 2009, Wolfsburg>
1
QUIS <14., 2015, Shanghai>
1
Published in...
All
Journal of service management
SpringerLink / Bücher
6,284
Journal of business research : JBR
3,796
International journal of production research
3,692
European journal of operational research : EJOR
3,389
International journal of production economics
3,255
Journal of business ethics : JOBE
3,090
NBER working paper series
2,502
IMF Staff Country Reports
2,442
Springer eBook Collection
2,329
Working paper / National Bureau of Economic Research, Inc.
2,273
NBER Working Paper
1,970
Industrial marketing management : the international journal for industrial and high-tech firms
1,906
Europäische Hochschulschriften / 5
1,813
Management science : journal of the Institute for Operations Research and the Management Sciences
1,743
Technological forecasting & social change : an international journal
1,688
IMF country report
1,359
Policy Research Working Paper Series
1,320
Discussion paper / Centre for Economic Policy Research
1,316
International journal of project management : the journal of The International Project Management Association
1,276
Journal of banking & finance
1,273
Gabler Edition Wissenschaft
1,167
Journal of retailing and consumer services
1,133
International journal of hospitality management
1,118
Transportation research / E : an international journal
1,075
Research policy : policy, management and economic studies of science, technology and innovation
1,056
Finance research letters
1,029
The international journal of human resource management
1,014
Computers & operations research : and their applications to problems of world concern ; an international journal
952
Business strategy and the environment
930
Omega : the international journal of management science
926
World Bank Other Operational Studies
924
Working paper
901
World Bank Publications
898
Journal of knowledge management
893
Harvard business review : HBR
888
Harvard-Business-Manager : das Wissen der Besten
884
Springer eBook Collection / Business and Economics
883
Cogent business & management
868
International journal of technology management : IJTM
868
European research studies
865
more ...
less ...
Source
All
ECONIS (ZBW)
233
Showing
1
-
10
of
233
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Circular service
management
: toward conceptual understanding and service research priorities for a more sustainable future
Karpen, Ingo Oswald
;
Edvardsson, Bo
;
Tronvoll, Bård
; …
- In:
Journal of service management
34
(
2023
)
6
,
pp. 50-69
Persistent link: https://www.econbiz.de/10014456548
Saved in:
2
Customer-to-customer interactions in the sport fan context : typology, framework (C2CIF) and directions for future research
Uhrich, Sebastian
;
Grohs, Reinhard
;
Koenigstorfer, Joerg
- In:
Journal of service management
35
(
2024
)
1
,
pp. 53-70
Persistent link: https://www.econbiz.de/10014456578
Saved in:
3
Guest editorial: the sport x service experience : an opportunity for sport service
management
research
Kunkel, Thilo
;
Funk, Daniel C.
- In:
Journal of service management
35
(
2024
)
1
,
pp. 46-52
Persistent link: https://www.econbiz.de/10014456576
Saved in:
4
Unfolding the simple heuristics of smart solution development
Huikkola, Tuomas
;
Kohtamäki, Marko
;
Rabetino, Rodrigo
; …
- In:
Journal of service management
33
(
2022
)
1
,
pp. 121-142
Persistent link: https://www.econbiz.de/10012797615
Saved in:
5
Building organizational resilience with digital transformation
He, Zeya
;
Huang, Huiling
;
Choi, Hyeyoon
;
Bilgihan, Anil
- In:
Journal of service management
34
(
2023
)
1
,
pp. 147-171
Persistent link: https://www.econbiz.de/10013537620
Saved in:
6
Better together : involving consumers in the ideation, creation and dissemination of transformative value
Bilstein, Nicola
;
Verlegh, Peeter
;
Klostermann, Jan
; …
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 520-530
Persistent link: https://www.econbiz.de/10013325696
Saved in:
7
Some agents are more similar than others : customer orientation of frontline robots and employees
Leiño Calleja, David
;
Schepers, Jeroen
;
Nijssen, E. J.
- In:
Journal of service management
34
(
2023
)
6
,
pp. 27-49
Persistent link: https://www.econbiz.de/10014456545
Saved in:
8
Research on service frontline employees : a science - practice perspective
Solnet, David
;
Golubovskaya, Maria
- In:
Journal of service management
34
(
2023
)
5
,
pp. 1021-1037
Persistent link: https://www.econbiz.de/10014456531
Saved in:
9
Brand community formation in service
management
: lessons from the sport industry
Heere, Bob
;
Lock, Daniel
;
Cooper, Danielle
- In:
Journal of service management
35
(
2024
)
1
,
pp. 71-88
Persistent link: https://www.econbiz.de/10014456580
Saved in:
10
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->