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~isPartOf:"Journal of service management"
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Services
59
Dienstleistung
57
Dienstleistungsqualität
25
Service quality
25
Dienstleistungssektor
24
Service industry
24
Innovation
18
Beziehungsmarketing
15
Relationship marketing
15
Service innovation
13
Customer integration
12
Kundenintegration
12
Betriebliche Wertschöpfung
10
Customer satisfaction
10
Kundenzufriedenheit
10
Value creation
10
Dienstleistungsmanagement
9
Service management
9
Business services
7
Customer service
7
Kundenservice
7
Unternehmensdienstleistung
7
Consumer behaviour
6
Customer experience
6
Dienstleistungsinnovation
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Forschung
6
Innovation management
6
Innovationsmanagement
6
Konsumentenverhalten
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Research
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Co-creation
5
Dienstleistungsmarketing
5
New product development
5
Produktentwicklung
5
Robot
5
Roboter
5
Service-Dominant Logic
5
Service-dominant logic
5
Services marketing
5
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57
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59
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59
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English
59
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Edvardsson, Bo
7
Jaakkola, Elina
5
Reynoso, Javier
4
Brown, Stephen Walter
3
McColl-Kennedy, Janet R.
3
Parasuraman, A.
3
Riel, Allard C. R. van
3
Witell, Lars
3
Birgelen, Marcel van
2
Bowen, David E.
2
Chase, Richard B.
2
Cheung, Lilliemay
2
Gremler, Dwayne D.
2
Helkkula, Anu
2
Meiren, Thomas
2
Odekerken-Schröder, Gaby
2
Paluch, Stefanie
2
Schäfer, Adrienne
2
Sebastiani, Roberta
2
Streukens, Sandra
2
Tronvoll, Bård
2
Valtakoski, Aku
2
Verleye, Katrien
2
Aal, Kotaiba
1
Aarikka-Stenroos, Leena
1
Alam, Intekhab Ian
1
Anderson, Laurel
1
Andreassen, Tor Wallin
1
Barile, Sergio
1
Bateson, John E. G.
1
Beltagui, Ahmad
1
Berry, Leonard L.
1
Bitner, Mary Jo
1
Blazevic, Vera
1
Bloemer, Johanna M.
1
Brady, Michael K.
1
Calabretta, Giulia
1
Candi, Marina
1
Caniëls, Marjolein
1
Chiu, Yen-Ting Helena
1
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Journal of service management
SpringerLink / Bücher
127
The service industries journal
66
The journal of services marketing
61
Schriften zum Produktionsmanagement
57
Journal of business research : JBR
55
Journal of service research : JSR
44
Working Papers / eSocialSciences
40
MPRA Paper
38
Post-Print / HAL
30
Research
28
Springer eBook Collection
28
Springer eBook Collection / Business and Economics
28
Services marketing quarterly
27
Industrial marketing management : the international journal for industrial and high-tech firms
26
International journal of production economics
24
Journal of retailing and consumer services
24
Gabler Edition Wissenschaft
23
The journal of business & industrial marketing
22
International journal of services technology and management
21
Journal of service research
21
Working Paper
21
European review of service economics and management
19
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
19
International journal of hospitality management
19
Service business
19
Working paper / National Bureau of Economic Research, Inc.
18
European journal of operational research : EJOR
17
Forum Dienstleistungsmanagement
17
OECD Trade Policy Papers
17
Schriftenreihe innovatives Dienstleistungsmanagement
17
The science of service systems
17
ADB Economics Working Paper Series
16
International Journal of Services, Economics and Management
16
Revue d'économie industrielle
16
ZEW Discussion Papers
16
European journal of marketing : EJM
15
Handbook of service science ; [Vol. 1]
15
Información comercial española : ICE : revista de economía
15
International journal of services and operations management
15
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ECONIS (ZBW)
59
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1
To serve and protect : a typology of service robots and their role in physically safe services
Schepers, Jeroen
;
Streukens, Sandra
- In:
Journal of service management
33
(
2022
)
2
,
pp. 197-209
Persistent link: https://www.econbiz.de/10012880723
Saved in:
2
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
3
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
4
Service design in healthcare : a segmentation-based approach
Engström, Jon
;
Norin, Olof
;
De Gosson de Varennes, Serge
; …
- In:
Journal of service management
33
(
2022
)
6
,
pp. 50-78
Persistent link: https://www.econbiz.de/10013537611
Saved in:
5
A research agenda at the intersection of sport sponsorship and service
Cornwell, T. Bettina
;
Frank, Abby
;
Miller-Moudgil, Rachel
- In:
Journal of service management
35
(
2024
)
1
,
pp. 108-126
Persistent link: https://www.econbiz.de/10014456584
Saved in:
6
Service system well-being : scale development and validation
Laud, Gaurangi
;
Chou, Cindy Yunhsin
;
Leo, Wei Wei Cheryl
- In:
Journal of service management
34
(
2023
)
3
,
pp. 368-402
Persistent link: https://www.econbiz.de/10014337973
Saved in:
7
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
8
To automate or not to automate? : a contingency approach to service automation
Hottat, Eline
;
Leroi-Werelds, Sara
;
Streukens, Sandra
- In:
Journal of service management
34
(
2023
)
4
,
pp. 696-724
Persistent link: https://www.econbiz.de/10014338200
Saved in:
9
"My colleague is a robot" : exploring frontline employees' willingness to work with collaborative service robots
Paluch, Stefanie
;
Tuzovic, Sven
;
Holz, Heiko F.
;
Kies, …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 363-388
Persistent link: https://www.econbiz.de/10012880731
Saved in:
10
The TRISEC framework for optimizing conversational agent design across search, experience and credence service contexts
Blazevic, Vera
;
Sidaoui, Karim
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 733-746
Persistent link: https://www.econbiz.de/10013325755
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