//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of service research"
~isPartOf:"Journal of service theory and practice"
~source:"econis"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Robot"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Robot
17
Roboter
17
Dienstleistungsqualität
11
Service quality
11
Consumer behaviour
10
Konsumentenverhalten
10
Artificial intelligence
9
Künstliche Intelligenz
9
Customer satisfaction
7
Customer service
7
Kundenservice
7
Kundenzufriedenheit
7
Emotion
6
Dienstleistung
5
Services
5
Beziehungsmarketing
4
Relationship marketing
4
artificial intelligence
4
service robots
4
Beschwerdemanagement
3
Complaint management
3
Dienstleistungssektor
3
Service industry
3
Service robot
3
anthropomorphism
3
service robot
3
Brand management
2
Data protection
2
Datenschutz
2
Markenführung
2
Service failure
2
emotion
2
emotions
2
robots
2
Anticipated trust
1
Automation
1
Automatisierung
1
Blended human-technology service realities
1
Brand image
1
Brand switching intention
1
more ...
less ...
Online availability
All
Undetermined
13
Free
4
Type of publication
All
Article
17
Type of publication (narrower categories)
All
Article in journal
17
Aufsatz in Zeitschrift
17
Language
All
English
17
Author
All
McLeay, Fraser
2
Belanche, Daniel
1
Bolton, Lisa E.
1
Böhm, Robert
1
Casaló, Luis V.
1
Chen, Tom
1
Choi, Sungwoo
1
Cui, Jinsheng
1
De Saille, Stevienna
1
Deng, Xun
1
Dodds, Sarah
1
Duhachek, Adam
1
Fan, Hua
1
Filieri, Raffaele
1
Flavián Blanco, Carlos
1
Garvey, Aaron
1
Grimes, Anthony
1
Guido, Jorge Carlos Fiestas Lopez
1
Han, Bing
1
Huang, Ming-Hui
1
Hung, Yu-Chen
1
Jiang, Li
1
Jörling, Moritz
1
Kim, Jee Won
1
Kim, Tae Woo
1
Kipnis, Eva
1
Kumar, V.
1
Lee, Hyejin
1
Li, Yi
1
Li, Yulei
1
Lin, Zhibin
1
Lu, Xiaoqian
1
Ma, Chunhao
1
Mattila, Anna S.
1
Oertzen, Anna-Sophie
1
Osburg, Victoria Sophie
1
Paluch, Stefanie
1
Pantano, Eleonora
1
Patterson, Anthony
1
Pontes, Nicolas
1
more ...
less ...
Published in...
All
Journal of service research
Journal of service theory and practice
International journal of production research
83
Technological forecasting & social change : an international journal
52
International journal of hospitality management
37
Discussion paper series / IZA
29
European journal of operational research : EJOR
28
NBER working paper series
23
Computers & operations research : and their applications to problems of world concern ; an international journal
22
Journal of business research : JBR
21
Discussion paper
19
IZA Discussion Paper
19
GLO discussion paper
16
Journal of retailing and consumer services
16
Journal of service management
16
Springer eBook Collection
16
CESifo working papers
15
Transportation research / E : an international journal
14
International journal of contemporary hospitality management
13
Discussion papers / CEPR
12
Working paper
12
Working paper / National Bureau of Economic Research, Inc.
12
Electronic markets : EM ; the international journal of electronic commerce and business media
11
International journal of production economics
11
Journal of emerging technologies in Accounting
10
NBER Working Paper
10
Tourism management perspectives : TMP
10
Journal of hospitality marketing & management
9
RIETI discussion paper
9
The service industries journal
9
Economics letters
8
Service business
8
Tourism management : research, policies, practice
8
Working paper series / United Nations University, UNU-MERIT / United Nations University, UNU-MERIT
8
CESifo Working Paper
7
International journal of technology management : IJTM
7
European journal of industrial engineering : EJIE
6
JRC working papers series on labour, education and technology
6
Journal of organizational change management
6
Journal of travel and tourism marketing
6
more ...
less ...
Source
All
ECONIS (ZBW)
Showing
1
-
10
of
17
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Service robots and artificial morality : an examination of
robot
behavior that violates human privacy
Söderlund, Magnus
- In:
Journal of service theory and practice
33
(
2023
)
7
,
pp. 52-72
Persistent link: https://www.econbiz.de/10014448171
Saved in:
2
How smart should a service
robot
be?
Schepers, Jeroen
;
Belanche, Daniel
;
Casaló, Luis V.
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 565-582
Persistent link: https://www.econbiz.de/10013395997
Saved in:
3
Retail robots as sales assistants : how speciesism moderates the effect of
robot
intelligence on customer perceptions and behaviour
Guido, Jorge Carlos Fiestas Lopez
;
Kim, Jee Won
; …
- In:
Journal of service theory and practice
34
(
2024
)
1
,
pp. 127-154
Persistent link: https://www.econbiz.de/10014526017
Saved in:
4
Partners or opponents? : how mindset shapes consumers' attitude toward anthropomorphic artificial intelligence service robots
Han, Bing
;
Deng, Xun
;
Fan, Hua
- In:
Journal of service research
26
(
2023
)
3
,
pp. 441-458
Persistent link: https://www.econbiz.de/10014325998
Saved in:
5
I,
robot
, you, consumer : measuring artificial intelligence types and their effect on consumers emotions in service
Pantano, Eleonora
;
Scarpi, Daniele
- In:
Journal of service research
25
(
2022
)
4
,
pp. 583-600
Persistent link: https://www.econbiz.de/10013395999
Saved in:
6
Service robots in long-term care : a consumer-centric view
Kipnis, Eva
;
McLeay, Fraser
;
Grimes, Anthony
;
De …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 667-685
Persistent link: https://www.econbiz.de/10013396032
Saved in:
7
When frontline robots emerge: the double-edged-sword effect of anticipated trust on intention to switch brands after service failure
Cui, Jinsheng
;
Zhang, Mengwei
;
Zhong, Jianan
- In:
Journal of service theory and practice
33
(
2023
)
6
,
pp. 842-872
Persistent link: https://www.econbiz.de/10014448129
Saved in:
8
Customer acceptance of service robots under different service settings
Li, Yi
;
Wang, Chongli
;
Song, Bo
- In:
Journal of service theory and practice
33
(
2023
)
1
,
pp. 46-71
Persistent link: https://www.econbiz.de/10014301940
Saved in:
9
Robot
service failure : the double-edged sword effect of emotional labor in service recovery
Shi, Yunxia
;
Zhang, Rumeng
;
Ma, Chunhao
;
Wang, Lijie
- In:
Journal of service theory and practice
33
(
2023
)
1
,
pp. 72-88
Persistent link: https://www.econbiz.de/10014301943
Saved in:
10
Blended human-technology service realities in healthcare
Dodds, Sarah
;
Russell-Bennett, Rebekah
;
Chen, Tom
; …
- In:
Journal of service theory and practice
32
(
2022
)
1
,
pp. 75-99
Persistent link: https://www.econbiz.de/10012879151
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->