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~isPartOf:"Journal of service research"
~isPartOf:"The management of productivity and technology in manufacturing"
~subject:"Customer service"
~subject:"Services"
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Search: subject_exact:"Autonomer Roboter"
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Journal of service research
The management of productivity and technology in manufacturing
Journal of service management
10
International journal of hospitality management
9
Journal of retailing and consumer services
4
Journal of service theory and practice
4
Service business
3
Springer eBook Collection
3
The journal of services marketing
3
Journal of business research : JBR
2
Neue Perspektiven der marktorientierten Unternehmensführung
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Research
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Technological forecasting & social change : an international journal
2
The service industries journal
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essentials
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A Research Agenda for Service Marketing
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Asia Pacific journal of marketing and logistics
1
Business & information systems engineering : BISE ; the international journal of Wirtschaftsinformatik
1
Contemporary Trends in Marketing : Problems, Processes and Prospects
1
Decision : official journal of Indian Institute of Management Calcutta
1
Digital revolution: : challenges for contract law in practice
1
Electronic markets : EM ; the international journal of electronic commerce and business media
1
International journal of consumer studies
1
International journal of contemporary hospitality management
1
Journal of consumer behaviour
1
Journal of consumer research : JCR ; an interdisciplinary journal
1
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
Journal of service research : JSR
1
Journal of the Academy of Marketing Science
1
Journal of travel and tourism marketing
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Marketing Weiterdenken : Zukunftspfade für eine marktorientierte Unternehmensführung
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Marketing letters : a journal of research in marketing
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Markt- und Unternehmensentwicklung Markets and Organisations
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Psychology & marketing
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Schriften aus dem Institut für Angewandte Wirtschaftswissenschaften, Kooperations- und Weiterbildungspartner der Hochschule Niederrhein
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Studie zum deutschen Innovationssystem
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Studien zum deutschen Innovationssystem
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The Cornell hospitality quarterly
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ECONIS (ZBW)
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1
Customer emotions in service robot encounters : a hybrid machine-human intelligence approach
Filieri, Raffaele
;
Lin, Zhibin
;
Li, Yulei
;
Lu, Xiaoqian
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 614-629
Persistent link: https://www.econbiz.de/10013396024
Saved in:
2
Robotics for customer service : a useful complement or an ultimate substitute?
Xiao, Li
;
Kumar, V.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 9-29
Persistent link: https://www.econbiz.de/10012426748
Saved in:
3
Engaged to a robot? : the role of AI in service
Huang, Ming-Hui
;
Rust, Roland T.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 30-41
Persistent link: https://www.econbiz.de/10012426758
Saved in:
4
Replaced by a robot : service implications in the age of the machine
McLeay, Fraser
;
Osburg, Victoria Sophie
;
Yoganathan, Vignesh
- In:
Journal of service research
24
(
2021
)
1
,
pp. 104-121
Persistent link: https://www.econbiz.de/10012426765
Saved in:
5
To err is human(-oid) : how do consumers react to robot service failure and recovery?
Choi, Sungwoo
;
Mattila, Anna S.
;
Bolton, Lisa E.
- In:
Journal of service research
24
(
2021
)
3
,
pp. 354-371
Persistent link: https://www.econbiz.de/10012592941
Saved in:
6
Service robots : drivers of perceived responsibility for service outcomes
Jörling, Moritz
;
Böhm, Robert
;
Paluch, Stefanie
- In:
Journal of service research
22
(
2019
)
4
,
pp. 404-420
Persistent link: https://www.econbiz.de/10012127951
Saved in:
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