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~isPartOf:"Journal of service research"
~source:"econis"
~subject:"Beziehungsmarketing"
~subject:"Konsumentenverhalten"
~subject:"Value creation"
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Search: subject_exact:"Customer integration"
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Beziehungsmarketing
Konsumentenverhalten
Value creation
Customer integration
13
Kundenintegration
13
Relationship marketing
11
Betriebliche Wertschöpfung
5
Customer value
4
Dienstleistungsqualität
4
Kundenwert
4
Service quality
4
value co-creation
4
Automation
3
Automatisierung
3
Consumer behaviour
3
customer engagement
3
practice theory
3
Artificial intelligence
2
Customer satisfaction
2
Dienstleistungssektor
2
Kundenzufriedenheit
2
Künstliche Intelligenz
2
Service industry
2
actor engagement
2
customer participation
2
value co-destruction
2
Ambidextrous organization
1
B-to-B-Marketing
1
Bibliometrics
1
Bibliometrie
1
Business network
1
Business-to-business marketing
1
Corporate Social Responsibility
1
Corporate social responsibility
1
Customer service
1
Erfolgsfaktor
1
Innovation
1
Intelligence
1
Intelligenz
1
Kundenservice
1
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Undetermined
12
Free
1
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Article
12
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Article in journal
13
Aufsatz in Zeitschrift
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Aufsatzsammlung
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English
13
Author
All
Hollebeek, Linda D.
3
Brady, Michael K.
2
Sprott, David E.
2
Auh, Seigyoung
1
Blut, Markus
1
Bridge, R. Gary
1
Brock, Jürgen Kai-Uwe
1
Brodie, Roderick J.
1
Cabiddu, Francesca
1
Chaker, Nawar N.
1
Conduit, Jodie
1
Dean, Dianne
1
Fehrer, Julia
1
Hartmann, Nathaniel N.
1
Hatak, Isabella
1
Heirati, Nima
1
Hochstein, Bryan
1
Jaakkola, Elina
1
Kelleher, Carol
1
Koller, Monika
1
Kumar, Vikas
1
MacDonald, Emma K.
1
Mengüç, Bülent
1
Moreno, Frau
1
Nagel, Duane
1
Nambisan, Satish
1
Ng, Sylvia C.
1
Peppard, Joe
1
Plewa, Carolin
1
Rangarajan, Deva
1
Schoefer, Klaus
1
Sebastiano, Lombardo
1
Shabbir, Haseeb
1
Singh, Jagdip
1
Srivastava, Rajendra Krishan
1
Sweeney, Jillian C.
1
Thuy Luyen
1
Verleye, Katrien
1
Wang, Fatima
1
Wilson, Hugh
1
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Published in...
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Journal of service research
Journal of business research : JBR
126
Journal of retailing and consumer services
72
Industrial marketing management : the international journal for industrial and high-tech firms
62
Journal of service management
38
The journal of services marketing
36
International journal of hospitality management
32
The journal of business & industrial marketing
30
Journal of strategic marketing
24
SpringerLink / Bücher
24
The service industries journal
23
Journal of marketing management : MM
22
Service business
20
Technological forecasting & social change : an international journal
19
Journal of service research : JSR
18
Journal of service theory and practice : JSTP
18
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
17
International journal of contemporary hospitality management
16
The journal of product & brand management
16
Tourism management : research, policies, practice
16
International journal of innovation management
15
Customer engagement : contemporary issues and challenges
14
International journal of technology marketing : IJTMkt
14
Journal of marketing
14
Journal of marketing management : JMM ; journal of the Academy of Marketing
14
Journal of the Academy of Marketing Science
14
Marketing theory
14
Marketing intelligence & planning
12
Handbook of research on customer engagement
11
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
11
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
11
Journal of service theory and practice
11
Public management review
11
The journal of brand management : an international journal
11
European journal of marketing
10
International journal of consumer studies
10
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
10
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
10
Services marketing quarterly
10
Strategy & leadership : a publication of Strategic Leadership Forum
10
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ECONIS (ZBW)
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1
A multidimensional practice-based framework of interactive value formation
Thuy Luyen
;
Shabbir, Haseeb
;
Dean, Dianne
- In:
Journal of service research
25
(
2022
)
2
,
pp. 281-300
Persistent link: https://www.econbiz.de/10013268021
Saved in:
2
From customer-, to actor-, to stakeholder engagement : taking stock, conceptualization, and future directions
Hollebeek, Linda D.
;
Kumar, Vikas
;
Srivastava, Rajendra …
- In:
Journal of service research
25
(
2022
)
2
,
pp. 328-343
Persistent link: https://www.econbiz.de/10013268027
Saved in:
3
Proactive value co-creation via structural ambidexterity : customer success management and the modularization of frontline roles
Hochstein, Bryan
;
Chaker, Nawar N.
;
Rangarajan, Deva
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 601-621
Persistent link: https://www.econbiz.de/10012662587
Saved in:
4
Rise of the machines? : customer engagement in automated service interactions
Hollebeek, Linda D.
;
Sprott, David E.
;
Brady, Michael K.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 3-8
Persistent link: https://www.econbiz.de/10012426746
Saved in:
5
One-voice strategy for customer engagement
Singh, Jagdip
;
Nambisan, Satish
;
Bridge, R. Gary
; …
- In:
Journal of service research
24
(
2021
)
1
,
pp. 42-65
Persistent link: https://www.econbiz.de/10012426761
Saved in:
6
Special issue: customer engagement in automated service interactions
Hollebeek, Linda D.
(
ed.
);
Sprott, David E.
(
ed.
); …
-
2021
Persistent link: https://www.econbiz.de/10012426830
Saved in:
7
The dark side of customer participation : when customer participation in service co-development leads to role stress
Blut, Markus
;
Heirati, Nima
;
Schoefer, Klaus
- In:
Journal of service research
23
(
2020
)
2
,
pp. 156-173
Persistent link: https://www.econbiz.de/10012216513
Saved in:
8
Customer participation variation and its impact on customer service performance : underlying process and boundary conditions
Mengüç, Bülent
;
Auh, Seigyoung
;
Wang, Fatima
- In:
Journal of service research
23
(
2020
)
3
,
pp. 299-320
Persistent link: https://www.econbiz.de/10012265762
Saved in:
9
Three decades of customer value research : paradigmatic roots and future research avenues
Zeithaml, Valarie A.
;
Verleye, Katrien
;
Hatak, Isabella
; …
- In:
Journal of service research
23
(
2020
)
4
,
pp. 409-432
Persistent link: https://www.econbiz.de/10012391603
Saved in:
10
Toxic collaborations : co-destroying value in the B2B context
Cabiddu, Francesca
;
Moreno, Frau
;
Sebastiano, Lombardo
- In:
Journal of service research
22
(
2019
)
3
,
pp. 241-255
Persistent link: https://www.econbiz.de/10012126372
Saved in:
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