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~isPartOf:"Journal of service research"
~subject:"Beziehungsmarketing"
~subject:"Hochschule"
~subject:"Kundenzufriedenheit"
~subject:"Theory"
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Search: subject_exact:"Servicequalität"
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Beziehungsmarketing
Hochschule
Kundenzufriedenheit
Theory
Dienstleistungsqualität
58
Service quality
58
Relationship marketing
32
Customer satisfaction
29
Consumer behaviour
25
Konsumentenverhalten
25
Customer service
20
Kundenservice
20
Dienstleistungssektor
19
Service industry
19
Beschwerdemanagement
14
Complaint management
14
Dienstleistung
13
Services
13
Emotion
7
Robot
7
Roboter
7
Artificial intelligence
6
Künstliche Intelligenz
6
service recovery
6
Customer integration
5
Dienstleistungsmarketing
5
Kundenintegration
5
Services marketing
5
Social Web
5
Social web
5
Arbeitsverhalten
4
Salespeople
4
Verkaufspersonal
4
Work behaviour
4
artificial intelligence
4
service failure
4
service quality
4
service robots
4
Automation
3
Automatisierung
3
Bibliometrics
3
Bibliometrie
3
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30
Free
7
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Article
36
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37
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37
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English
37
Author
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Becker, Jan U.
2
Brady, Michael K.
2
Groth, Markus
2
Grégoire, Yany
2
Hollebeek, Linda D.
2
Lemon, Katherine N.
2
Mattila, Anna S.
2
McColl-Kennedy, Janet R.
2
Ostrom, Amy L.
2
Spann, Martin
2
Sprott, David E.
2
Subramony, Mahesh
2
Walsh, Gianfranco
2
Albrecht, Arne Keno
1
Anderson, Laurel
1
Andzulis, James
1
Arnold, Todd J.
1
Auh, Seigyoung
1
Azzari, Courtney Nations
1
Bagherzadeh, Ramin
1
Barrot, Christian
1
Bayón, Tomás
1
Beatty, Sharon E.
1
Beck, Jonathan M.
1
Belanche, Daniel
1
Bhattarai, Ashok
1
Bilstein, Nicola
1
Blut, Markus
1
Bolton, Lisa E.
1
Bone, Sterling A.
1
Bourdin, David
1
Brach, Simon
1
Breitsohl, Jan
1
Brennan, Louis
1
Béal, Mathieu
1
Casaló, Luis V.
1
Choi, Sungwoo
1
Cénophat, Sadrac
1
Danaher, Peter J.
1
Danaher, Tracey S.
1
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Published in...
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Journal of service research
Journal of retailing and consumer services
266
International journal of hospitality management
245
Journal of business research : JBR
178
The journal of services marketing
159
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
151
The service industries journal
141
Journal of hospitality marketing & management
110
International journal of contemporary hospitality management
105
Services marketing quarterly
98
Journal of travel and tourism marketing
96
Service business
75
The TQM journal : the international review of organizational improvement
75
Journal of air transport management
72
Journal of service research : JSR
71
Tourism management : research, policies, practice
70
International journal of quality and service sciences
68
International journal of services and operations management
65
Cogent business & management
64
International journal of quality & reliability management
60
Total quality management & business excellence
60
Journal of service management
57
International journal of productivity and quality management : IJPQM
55
International journal of services, economics and management
51
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
51
Managing service quality : MSQ ; an international journal
51
Asia Pacific journal of marketing and logistics
50
The international journal of bank marketing : IJBM
46
Quality management journal : QMJ
45
International journal of services and operations management : IJSOM
41
Journal of strategic marketing
36
Journal of the Academy of Marketing Science
36
Industrial marketing management : the international journal for industrial and high-tech firms
34
Journal of Asian finance, economics and business : JAFEB
34
Marketing intelligence & planning
34
International journal of electronic marketing and retailing : IJEMR
33
Psychology & marketing
30
Journal of marketing for higher education
29
International journal of business information systems : IJBIS
28
International journal of electronic customer relationship management : IJECRM
28
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ECONIS (ZBW)
37
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1
Dynamic customer value cocreation in healthcare
Danaher, Tracey S.
;
Danaher, Peter J.
;
Sweeney, Jillian C.
- In:
Journal of service research
27
(
2024
)
2
,
pp. 177-193
Persistent link: https://www.econbiz.de/10014580413
Saved in:
2
The influence of employee accent on customer participation in services
Bourdin, David
;
Sichtmann, Christina
;
Davvetas, Vasileios
- In:
Journal of service research
27
(
2024
)
2
,
pp. 194-212
Persistent link: https://www.econbiz.de/10014580418
Saved in:
3
The role of customer relationship vulnerability in service recovery
Cénophat, Sadrac
;
Eisend, Martin
;
Bayón, Tomás
; …
- In:
Journal of service research
27
(
2024
)
2
,
pp. 283-301
Persistent link: https://www.econbiz.de/10014580442
Saved in:
4
Coalitions and their negative consequences : an examination in service failure-recovery situations
Roschk, Holger
;
Hosseinpour, Masoumeh
;
Breitsohl, Jan
- In:
Journal of service research
26
(
2023
)
4
,
pp. 614-635
Persistent link: https://www.econbiz.de/10014580355
Saved in:
5
Free-to-fee transformation of industrial services
Mustak, Mekhail
;
Ulaga, Wolfgang
;
Grohmann, Marcella Maria
- In:
Journal of service research
26
(
2023
)
1
,
pp. 21-43
Persistent link: https://www.econbiz.de/10014246191
Saved in:
6
How smart should a service robot be?
Schepers, Jeroen
;
Belanche, Daniel
;
Casaló, Luis V.
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 565-582
Persistent link: https://www.econbiz.de/10013395997
Saved in:
7
Development and validation of a service captivity scale
Rayburn, Steven W.
;
Makarem, Suzanne C.
;
Mohan, Mayoor
; …
- In:
Journal of service research
27
(
2024
)
3
,
pp. 414-431
Persistent link: https://www.econbiz.de/10014580520
Saved in:
8
Consumers on the job : contextualization crafting in expert services
Azzari, Courtney Nations
;
Anderson, Laurel
;
Mende, Martin
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 520-541
Persistent link: https://www.econbiz.de/10012662583
Saved in:
9
Constructive resistance in the frontlines : how frontline employees' resistance to customer incivility affects customer observers
Kamran-Disfani, Omid
;
Bagherzadeh, Ramin
;
Bhattarai, Ashok
- In:
Journal of service research
26
(
2023
)
4
,
pp. 560-577
Persistent link: https://www.econbiz.de/10014580332
Saved in:
10
Not my circus, not my monkeys? : frontline employee perceptions of customer deviant behaviors and service firms' guardianship policies
Fennell, Patrick B.
;
Lorenz, Melanie P.
;
Hall, Kristina …
- In:
Journal of service research
26
(
2023
)
3
,
pp. 422-440
Persistent link: https://www.econbiz.de/10014325997
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