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~isPartOf:"Journal of service research"
~subject:"Beziehungsmarketing"
~subject:"Theory"
~subject:"Vertrauen"
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Beziehungsmarketing
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Vertrauen
Customer satisfaction
26
Kundenzufriedenheit
26
Dienstleistungsqualität
22
Service quality
22
Relationship marketing
20
Consumer behaviour
17
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customer experience
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Journal of service research
Journal of retailing and consumer services
262
International journal of hospitality management
141
Journal of business research : JBR
139
The journal of services marketing
110
Journal of hospitality marketing & management
66
The service industries journal
66
Journal of travel and tourism marketing
60
International journal of contemporary hospitality management
56
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
53
Tourism management : research, policies, practice
53
Cogent business & management
47
Journal of service research : JSR
46
Service business
44
Services marketing quarterly
43
Asia Pacific journal of marketing and logistics
42
Journal of service management
40
Journal of strategic marketing
38
Industrial marketing management : the international journal for industrial and high-tech firms
36
The international journal of bank marketing : IJBM
35
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
34
Journal of the Academy of Marketing Science
34
The TQM journal : the international review of organizational improvement
34
The journal of business & industrial marketing
34
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
33
Psychology & marketing
33
International journal of electronic customer relationship management : IJECRM
31
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
27
European journal of marketing : EJM
26
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
25
International journal of electronic marketing and retailing : IJEMR
24
Total quality management & business excellence
24
International journal of quality and service sciences
22
Journal of marketing
22
Journal of retailing
22
Journal of Asian finance, economics and business : JAFEB
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
21
The international review of retail, distribution and consumer research
21
Journal of hospitality and tourism insights
20
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ECONIS (ZBW)
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1
Customer experience : conceptualization, measurement, and application in omnichannel environments
Gahler, Markus
;
Klein, Jan F.
;
Paul, Michael
- In:
Journal of service research
26
(
2023
)
2
,
pp. 191-211
Persistent link: https://www.econbiz.de/10014246204
Saved in:
2
Consumers on the job : contextualization crafting in expert services
Azzari, Courtney Nations
;
Anderson, Laurel
;
Mende, Martin
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 520-541
Persistent link: https://www.econbiz.de/10012662583
Saved in:
3
Not my circus, not my monkeys? : frontline employee perceptions of customer deviant behaviors and service firms' guardianship policies
Fennell, Patrick B.
;
Lorenz, Melanie P.
;
Hall, Kristina …
- In:
Journal of service research
26
(
2023
)
3
,
pp. 422-440
Persistent link: https://www.econbiz.de/10014325997
Saved in:
4
Avatar design of virtual salespeople : mitigation of recommendation conflicts
Lin, Yu-Ting
;
Doong, Her-Sen
;
Eisingerich, Andreas B
- In:
Journal of service research
24
(
2021
)
1
,
pp. 141-159
Persistent link: https://www.econbiz.de/10012426782
Saved in:
5
Bringing service interactions into focus : prevention- versus promotion-focused customers' sensitivity to employee display authenticity
Lechner, Andreas
;
Mathmann, Frank
- In:
Journal of service research
24
(
2021
)
2
,
pp. 284-300
Persistent link: https://www.econbiz.de/10012522541
Saved in:
6
Service failure and recovery at the crossroads : recommendations to revitalize the field and its influence : editorial
Grégoire, Yany
;
Mattila, Anna S.
- In:
Journal of service research
24
(
2021
)
3
,
pp. 323-328
Persistent link: https://www.econbiz.de/10012592932
Saved in:
7
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
8
To err is human(-oid) : how do consumers react to robot service failure and recovery?
Choi, Sungwoo
;
Mattila, Anna S.
;
Bolton, Lisa E.
- In:
Journal of service research
24
(
2021
)
3
,
pp. 354-371
Persistent link: https://www.econbiz.de/10012592941
Saved in:
9
Assessing the effects of service variability on consumer confidence and behavior
Voorhees, Clay M.
;
Beck, Jonathan M.
;
Randhawa, Praneet
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 405-420
Persistent link: https://www.econbiz.de/10012592947
Saved in:
10
The dark side of customer participation : when customer participation in service co-development leads to role stress
Blut, Markus
;
Heirati, Nima
;
Schoefer, Klaus
- In:
Journal of service research
23
(
2020
)
2
,
pp. 156-173
Persistent link: https://www.econbiz.de/10012216513
Saved in:
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