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~isPartOf:"Journal of service research"
~subject:"Kundenzufriedenheit"
~type_genre:"Article in journal"
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Search: subject_exact:"Kundenmanagement"
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Kundenzufriedenheit
Beziehungsmarketing
49
Relationship marketing
49
Dienstleistungsqualität
26
Service quality
26
Consumer behaviour
25
Konsumentenverhalten
25
Customer satisfaction
20
Customer service
14
Kundenservice
14
Customer integration
11
Kundenintegration
11
Dienstleistungssektor
10
Service industry
10
Beschwerdemanagement
8
Complaint management
8
customer experience
6
Dienstleistung
5
Services
5
Betriebliche Wertschöpfung
4
Emotion
4
Salespeople
4
Social Web
4
Social web
4
Value creation
4
Verkaufspersonal
4
service recovery
4
Arbeitskräfte
3
Arbeitsverhalten
3
Artificial intelligence
3
Automation
3
Automatisierung
3
Brand image
3
Customer value
3
Kundenwert
3
Künstliche Intelligenz
3
Markenimage
3
Work behaviour
3
Workforce
3
customer engagement
3
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Article
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Article in journal
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English
20
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Lemon, Katherine N.
2
Mattila, Anna S.
2
Ostrom, Amy L.
2
Walsh, Gianfranco
2
Albrecht, Arne Keno
1
Anderson, Laurel
1
Andzulis, James
1
Auh, Seigyoung
1
Azzari, Courtney Nations
1
Beatty, Sharon E.
1
Beck, Jonathan M.
1
Becker, Jan U.
1
Blut, Markus
1
Bolton, Lisa E.
1
Bone, Sterling A.
1
Brach, Simon
1
Brennan, Louis
1
Choi, Sungwoo
1
De Keyser, Arne
1
DeTienne, Kristen Bell
1
Dechant, Andrea
1
Doong, Her-Sen
1
Downey, Hilary
1
Eisingerich, Andreas B
1
Fennell, Patrick B.
1
Field, Joy M.
1
Fotheringham, Darima
1
Gahler, Markus
1
Gao, Lily
1
Go Jefferies, Josephine
1
Grégoire, Yany
1
Gustafsson, Anders
1
Haenel, Christina M.
1
Hall, Kristina K. Lindsey
1
Hammerschmidt, Maik
1
Heirati, Nima
1
Huang, Ming-Hui
1
Keiningham, Timothy
1
Klaus, Philipp
1
Klein, Jan F.
1
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Journal of service research
Journal of retailing and consumer services
256
International journal of hospitality management
137
Journal of business research : JBR
136
The journal of services marketing
108
Journal of hospitality marketing & management
64
The service industries journal
62
Journal of travel and tourism marketing
58
International journal of contemporary hospitality management
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
52
Tourism management : research, policies, practice
50
Cogent business & management
45
Journal of service research : JSR
44
Service business
42
Services marketing quarterly
42
Journal of service management
40
Asia Pacific journal of marketing and logistics
39
Journal of strategic marketing
38
Industrial marketing management : the international journal for industrial and high-tech firms
35
The international journal of bank marketing : IJBM
34
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
33
Journal of the Academy of Marketing Science
33
The journal of business & industrial marketing
33
The TQM journal : the international review of organizational improvement
32
Psychology & marketing
31
International journal of electronic customer relationship management : IJECRM
30
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
24
Total quality management & business excellence
24
European journal of marketing : EJM
23
International journal of electronic marketing and retailing : IJEMR
23
International journal of quality and service sciences
22
Journal of marketing
22
Journal of retailing
22
Journal of Asian finance, economics and business : JAFEB
21
The international review of retail, distribution and consumer research
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of hospitality and tourism insights
20
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
20
Tourism management perspectives : TMP
19
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ECONIS (ZBW)
20
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1
Customer experience : conceptualization, measurement, and application in omnichannel environments
Gahler, Markus
;
Klein, Jan F.
;
Paul, Michael
- In:
Journal of service research
26
(
2023
)
2
,
pp. 191-211
Persistent link: https://www.econbiz.de/10014246204
Saved in:
2
Consumers on the job : contextualization crafting in expert services
Azzari, Courtney Nations
;
Anderson, Laurel
;
Mende, Martin
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 520-541
Persistent link: https://www.econbiz.de/10012662583
Saved in:
3
Not my circus, not my monkeys? : frontline employee perceptions of customer deviant behaviors and service firms' guardianship policies
Fennell, Patrick B.
;
Lorenz, Melanie P.
;
Hall, Kristina …
- In:
Journal of service research
26
(
2023
)
3
,
pp. 422-440
Persistent link: https://www.econbiz.de/10014325997
Saved in:
4
Avatar design of virtual salespeople : mitigation of recommendation conflicts
Lin, Yu-Ting
;
Doong, Her-Sen
;
Eisingerich, Andreas B
- In:
Journal of service research
24
(
2021
)
1
,
pp. 141-159
Persistent link: https://www.econbiz.de/10012426782
Saved in:
5
Bringing service interactions into focus : prevention- versus promotion-focused customers' sensitivity to employee display authenticity
Lechner, Andreas
;
Mathmann, Frank
- In:
Journal of service research
24
(
2021
)
2
,
pp. 284-300
Persistent link: https://www.econbiz.de/10012522541
Saved in:
6
Service failure and recovery at the crossroads : recommendations to revitalize the field and its influence : editorial
Grégoire, Yany
;
Mattila, Anna S.
- In:
Journal of service research
24
(
2021
)
3
,
pp. 323-328
Persistent link: https://www.econbiz.de/10012592932
Saved in:
7
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
8
To err is human(-oid) : how do consumers react to robot service failure and recovery?
Choi, Sungwoo
;
Mattila, Anna S.
;
Bolton, Lisa E.
- In:
Journal of service research
24
(
2021
)
3
,
pp. 354-371
Persistent link: https://www.econbiz.de/10012592941
Saved in:
9
Assessing the effects of service variability on consumer confidence and behavior
Voorhees, Clay M.
;
Beck, Jonathan M.
;
Randhawa, Praneet
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 405-420
Persistent link: https://www.econbiz.de/10012592947
Saved in:
10
The dark side of customer participation : when customer participation in service co-development leads to role stress
Blut, Markus
;
Heirati, Nima
;
Schoefer, Klaus
- In:
Journal of service research
23
(
2020
)
2
,
pp. 156-173
Persistent link: https://www.econbiz.de/10012216513
Saved in:
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