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~isPartOf:"Journal of service research : JSR"
~isPartOf:"The TQM journal : the international review of organizational improvement"
~person:"Wangenheim, Florian von"
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Dienstleistungsqualität
3
Service quality
3
Consumer behaviour
2
Konsumentenverhalten
2
flat-rate bias
2
Beziehungsmarketing
1
Competition
1
Dienstleistung
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Dienstleistungssektor
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Hedonic price index
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Hedonischer Preisindex
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High technology
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Hochtechnologie
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Innovation
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Innovationsakzeptanz
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Preismanagement
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Pricing strategy
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Private consumption
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Privater Konsum
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Relationship marketing
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Service industry
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Services
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Wettbewerb
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churn
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competitive market position
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consumption goal
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flat-rate pricing
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hedonic
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pricing
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remote service
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service
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service counterpart
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service technology
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smart service
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technology adoption
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technology-mediated service
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Wangenheim, Florian von
Antony, Jiju
4
Eisingerich, Andreas B
4
McColl-Kennedy, Janet R.
4
Palumbo, Rocco
4
Auh, Seigyoung
3
Baccarani, Claudio
3
Cassia, Fabio
3
Cho, Yun Kyung
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Ciasullo, Maria Vincenza
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Dandis, Ala' Omar
3
Doorn, Jenny van
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Fitzgerald, Gerard
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Huang, Chih-Hsuan
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Schumann, Jan Hendrik
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Shahin, Arash
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Witell, Lars
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Wu, Hsin-Hung
3
Al Haj Eid, Mohammad Badi’
2
Albsoul, Rania
2
Alshyyab, Muhammad Ahmed
2
Arif, Seema
2
Beatty, Sharon E.
2
Bell, Simon J.
2
Benoit, Sabine
2
Bonfanti, Angelo
2
Brady, Michael K.
2
Cobelli, Nicola
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Collier, Joel E.
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Cosimato, Silvia
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Cronemyr, Peter
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Dagger, Tracey S.
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Danaher, Tracey S.
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Datta, Rabindranath
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Dong, Beibei
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Evans, Kenneth R.
2
Flynn, Andrea Godfrey
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Gelbrich, Katja
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Journal of service research : JSR
The TQM journal : the international review of organizational improvement
Journal of business research : JBR
1
Journal of international marketing
1
Journal of retailing and consumer services
1
Journal of service research
1
Management information systems : mis quarterly
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ECONIS (ZBW)
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The effect of a service provider’s competitive market position on churn among flat-rate customers
Moser, Sabine
;
Schumann, Jan Hendrik
;
Wangenheim, …
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 319-335
Persistent link: https://www.econbiz.de/10011916513
Saved in:
2
The impact of consumption goals on flat-rate choice : can "hedonizing" a service increase customers' propensity to choose a flat rate?
Uhrich, Fabian
;
Schumann, Jan Hendrik
;
Wangenheim, …
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 216-230
Persistent link: https://www.econbiz.de/10009774870
Saved in:
3
High tech and high touch : a framework for understanding user attitudes and behaviors related to smart interactive services
Wünderlich, Nancy V.
;
Wangenheim, Florian von
;
Bitner, …
- In:
Journal of service research : JSR
16
(
2013
)
1
,
pp. 3-20
Persistent link: https://www.econbiz.de/10009751129
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