High tech and high touch : a framework for understanding user attitudes and behaviors related to smart interactive services
Nancy V. Wünderlich, Florian v. Wangenheim, and Mary Jo Bitner
| Year of publication: |
2013
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|---|---|
| Authors: | Wünderlich, Nancy V. ; Wangenheim, Florian von ; Bitner, Mary Jo |
| Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 16.2013, 1, p. 3-20
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| Subject: | service technology | technology-mediated service | service counterpart | smart service | remote service | technology adoption | Hochtechnologie | High technology | Innovationsakzeptanz | Innovation adoption | Dienstleistung | Services | Dienstleistungssektor | Service industry | Dienstleistungsqualität | Service quality | Informationstechnik | Information technology | Beziehungsmarketing | Relationship marketing | Innovationsdiffusion | Innovation diffusion | Konsumentenverhalten | Consumer behaviour | Innovation |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009751129