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~isPartOf:"Journal of service research : JSR"
~isPartOf:"The journal of personal selling & sales management : JPSSM"
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Search: subject:"Kundenmanagement"
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Beziehungsmarketing
175
Relationship marketing
175
Consumer behaviour
59
Konsumentenverhalten
59
Customer satisfaction
53
Kundenzufriedenheit
53
Dienstleistungsqualität
49
Service quality
49
Salespeople
48
Verkaufspersonal
48
Selling
24
Verkauf
24
Dienstleistungssektor
23
Service industry
23
USA
18
United States
18
Customer service
17
Kundenservice
17
Customer integration
15
Customer value
15
Kundenintegration
15
Kundenwert
15
Lieferantenmanagement
14
Supplier relationship management
14
Arbeitsverhalten
13
Dienstleistung
13
Emotion
13
Services
13
Work behaviour
13
Beschwerdemanagement
12
Complaint management
12
Confidence
11
Dienstleistungsmarketing
11
Services marketing
11
Vertrauen
11
B-to-B-Marketing
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Business-to-business marketing
10
Viral marketing
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Virales Marketing
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Eisingerich, Andreas B
5
Evans, Kenneth R.
5
Agnihotri, Raj
4
Beatty, Sharon E.
4
Bolton, Ruth N.
4
Brodie, Roderick J.
4
Friend, Scott B.
4
Sesé, F. Javier
4
Wangenheim, Florian von
4
Wieseke, Jan
4
Auh, Seigyoung
3
Barnes, Donald C.
3
Brown, Gene
3
Chakrabarty, Subhra
3
Doorn, Jenny van
3
Hollebeek, Linda D.
3
Jaramillo, Fernando
3
Johnson, Jeff S.
3
Lemon, Katherine N.
3
Parasuraman, A.
3
Polo-Redondo, Yolanda
3
Rafaeli, Anat
3
Rapp, Adam
3
Ruyter, Ko de
3
Tanner, John F.
3
Verhoef, Peter C.
3
Aksoy, Lerzan
2
Alavi, Sascha
2
Arnold, Todd J.
2
Bell, Simon J.
2
Benoit, Sabine
2
Bock, Dora E.
2
Collier, Joel E.
2
Danaher, Peter J.
2
Dong, Beibei
2
Eggert, Andreas
2
Evanschitzky, Heiner
2
Flynn, Andrea Godfrey
2
Folse, Judith Anne Garretson
2
Garnefeld, Ina
2
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Journal of service research : JSR
The journal of personal selling & sales management : JPSSM
Journal of business research : JBR
624
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
398
SpringerLink / Bücher
312
International journal of hospitality management
280
The journal of services marketing
225
The journal of business & industrial marketing
192
The service industries journal
184
Journal of the Academy of Marketing Science
164
Journal of strategic marketing
161
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of travel and tourism marketing
115
Journal of hospitality marketing & management
114
The journal of product & brand management
111
Gabler Edition Wissenschaft
110
Tourism management : research, policies, practice
108
Asia Pacific journal of marketing and logistics
107
Journal of service management
106
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
104
Journal of retailing
103
The journal of brand management : an international journal
101
Cogent business & management
100
Psychology & marketing
99
Marketing intelligence & planning
97
European journal of marketing : EJM
95
Services marketing quarterly
90
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Springer eBook Collection / Business and Economics
79
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Business horizons
69
International journal of retail & distribution management
68
European journal of operational research : EJOR
67
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ECONIS (ZBW)
175
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1
The sales-marketing integration gap : a social identity approach
Sleep, Stefan
;
Lam, Son K.
;
Hulland, John
- In:
The journal of personal selling & sales management : JPSSM
38
(
2018
)
4
,
pp. 371-390
Persistent link: https://www.econbiz.de/10011976237
Saved in:
2
Systems-savvy selling, interpersonal identification with customers, and the sales manager’s motivational paradox : a constructivist grounded theory approach
St. Clair, Donald P.
;
Hunter, Gary K.
;
Cola, Philip A.
; …
- In:
The journal of personal selling & sales management : JPSSM
38
(
2018
)
4
,
pp. 391-412
Persistent link: https://www.econbiz.de/10011976240
Saved in:
3
The value of codesign : the effect of customer involvement in service design teams
Trischler, Jakob
;
Pervan, Simon J.
;
Kelly, Stephen J.
; …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 75-100
Persistent link: https://www.econbiz.de/10011855780
Saved in:
4
Absorbing customer knowledge : how customer involvement enables service design success
Storey, Chris
;
Larbig, Christine
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 101-118
Persistent link: https://www.econbiz.de/10011855781
Saved in:
5
Customer interaction and innovation in hybrid offerings : investigating moderation and mediation effects for goods and services innovation
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Evanschitzky, …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 119-134
Persistent link: https://www.econbiz.de/10011855783
Saved in:
6
Customer inconvenience and price compensation : a multiperiod approach to labor-automation trade-offs in services
Andreassen, Tor W.
;
Oest, Rutger van
;
Lervik-Olsen, Line
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 173-183
Persistent link: https://www.econbiz.de/10011855787
Saved in:
7
Businesses beware : consumer immoral retaliation in response to perceived moral violations by companies
Loureiro, Yuliya Komarova
;
Haws, Kelly L.
;
Bearden, …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 184-200
Persistent link: https://www.econbiz.de/10011855788
Saved in:
8
Customer-firm interactions and the path to profitability : a chain-of-effects model
Cambra-Fierro, Jesús
;
Melero-Polo, Iguácel
;
Sesé, F. …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 201-218
Persistent link: https://www.econbiz.de/10011855798
Saved in:
9
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
10
The effect of a service provider’s competitive market position on churn among flat-rate customers
Moser, Sabine
;
Schumann, Jan Hendrik
;
Wangenheim, …
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 319-335
Persistent link: https://www.econbiz.de/10011916513
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