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~isPartOf:"Journal of service research : JSR"
~subject:"Gesundheitsversorgung"
~subject:"customer satisfaction"
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Gesundheitsversorgung
customer satisfaction
Dienstleistungsqualität
103
Service quality
103
Customer satisfaction
52
Kundenzufriedenheit
52
Beziehungsmarketing
47
Consumer behaviour
47
Konsumentenverhalten
47
Relationship marketing
47
Beschwerdemanagement
19
Complaint management
19
Dienstleistungssektor
19
Service industry
19
Dienstleistung
18
Services
18
Customer service
16
Kundenservice
16
service recovery
10
service failure
9
Emotion
8
Dienstleistungsmarketing
7
Services marketing
7
USA
7
United States
7
Customer value
6
E-commerce
6
Electronic Commerce
6
Kundenwert
6
Lieferantenmanagement
6
Supplier relationship management
6
Experiment
5
Health care
5
Online retailing
5
Online-Handel
5
Preismanagement
5
Pricing strategy
5
satisfaction
5
Arbeitsverhalten
4
Betriebliche Wertschöpfung
4
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3
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Article
11
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Article in journal
11
Aufsatz in Zeitschrift
11
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English
11
Author
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Aksoy, Lerzan
1
Al-Amin, Mona
1
Alavi, Sascha
1
Antons, David
1
Auh, Seigyoung
1
Berry, Leonard L.
1
Breidbach, Christoph F.
1
Crawford, Stephanie Y.
1
Cui, Anna Shaojie
1
Danaher, Tracey S.
1
Dong, Beibei
1
Eisingerich, Andreas B
1
Evans, Kenneth R.
1
Fang, Zheng
1
Flynn, Andrea Godfrey
1
Gallan, Andrew S.
1
Habel, Johannes
1
Haws, Kelly L.
1
Jiang, Minghua
1
Keiningham, Timothy
1
Luo, Xueming
1
Makarem, Suzanne C.
1
Marzocchi, Gian Luca
1
Merlo, Omar
1
Morgeson, Forrest V.
1
Nakata, Cheryl
1
Orsingher, Chiara
1
Pizzi, Gabriele
1
Salge, Torsten Oliver
1
Schmitz, Christian
1
Schneider, Janina-Vanessa
1
Seiders, Kathleen
1
Sharp, Lisa K.
1
Sivakumar, K.
1
Spanjol, Jelena
1
Wieseke, Jan
1
Williams, Luke
1
Zammit, Alessandra
1
Zou, Shaoming
1
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Published in...
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Journal of service research : JSR
Health care management review : HCM review
55
Journal of health organization and management
40
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
35
Health marketing quarterly
30
Total quality management & business excellence
28
Quality management journal : QMJ
27
The service industries journal
27
International journal of productivity and quality management : IJPQM
26
International journal of services and operations management
23
The TQM journal : the international review of organizational improvement
22
Management science : journal of the Institute for Operations Research and the Management Sciences
20
Services marketing quarterly
20
Journal of health economics
19
Cogent business & management
16
International journal of services, economics and management
16
NBER working paper series
16
International journal of hospitality management
15
Technological forecasting & social change : an international journal
15
Journal of hospitality marketing & management
13
NBER Working Paper
13
Health care management science
12
International journal of electronic marketing and retailing : IJEMR
12
The European journal of health economics
12
Working paper / National Bureau of Economic Research, Inc.
12
Health economics
11
Health economics review
11
International journal of quality & reliability management
11
International journal of quality and service sciences
11
International journal of services and operations management : IJSOM
11
Production and operations management : an international journal of the Production and Operations Management Society
11
International journal of pharmaceutical and healthcare marketing : IJPHM
10
International journal of production research
10
Journal of business research : JBR
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Manufacturing & service operations management : M & SOM
10
Production and operations management : the flagship research journal of the Production and Operations Management Society
10
Socio-economic planning sciences : the international journal of public sector decision-making
10
The European journal of health economics : HEPAC ; health economics in prevention and care
10
European journal of operational research : EJOR
9
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ECONIS (ZBW)
11
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1
Effect of customer participation on service outcomes : the moderating role of participation readiness
Dong, Beibei
;
Sivakumar, K.
;
Evans, Kenneth R.
;
Zou, …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 160-176
Persistent link: https://www.econbiz.de/10011283711
Saved in:
2
When do customers get what they expect? Understanding the ambivalent effects of customers' service expectations on satisfaction
Habel, Johannes
;
Alavi, Sascha
;
Schmitz, Christian
; …
- In:
Journal of service research : JSR
19
(
2016
)
4
,
pp. 361-379
Persistent link: https://www.econbiz.de/10011606692
Saved in:
3
Service research in health care : positively impacting lives
Danaher, Tracey S.
;
Gallan, Andrew S.
- In:
Journal of service research : JSR
19
(
2016
)
4
,
pp. 433-437
Persistent link: https://www.econbiz.de/10011606985
Saved in:
4
Seamless service? On the role and impact of service orchestrators in human-centered service systems
Breidbach, Christoph F.
;
Antons, David
;
Salge, Torsten …
- In:
Journal of service research : JSR
19
(
2016
)
4
,
pp. 458-476
Persistent link: https://www.econbiz.de/10011606993
Saved in:
5
The temporal construal of customer satisfaction
Pizzi, Gabriele
;
Marzocchi, Gian Luca
;
Orsingher, Chiara
; …
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 484-497
Persistent link: https://www.econbiz.de/10011392284
Saved in:
6
Co-production of prolonged, complex, and negative services : an examination of medication adherence in chronically ill individuals
Spanjol, Jelena
;
Cui, Anna Shaojie
;
Nakata, Cheryl
; …
- In:
Journal of service research : JSR
18
(
2015
)
3
,
pp. 284-302
Persistent link: https://www.econbiz.de/10011336510
Saved in:
7
Motivating customers to adhere to expert advice in professional services : a medical service context
Seiders, Kathleen
;
Flynn, Andrea Godfrey
;
Berry, Leonard L.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 39-58
Persistent link: https://www.econbiz.de/10010483440
Saved in:
8
Acta non verba? : the role of customer participation and word of mouth in the relationship between service firms' customer satisfaction and sales performance
Eisingerich, Andreas B
;
Auh, Seigyoung
;
Merlo, Omar
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 40-53
Persistent link: https://www.econbiz.de/10010356889
Saved in:
9
Service failure severity, customer satisfaction, and market share : an examination of the airline industry
Keiningham, Timothy
;
Morgeson, Forrest V.
;
Aksoy, Lerzan
; …
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 415-431
Persistent link: https://www.econbiz.de/10010432163
Saved in:
10
Beyond the service process : the effects of organizational and market factors on customer perceptions of health care services
Makarem, Suzanne C.
;
Al-Amin, Mona
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 399-414
Persistent link: https://www.econbiz.de/10010432165
Saved in:
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