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~isPartOf:"Journal of service research : JSR"
~subject:"Services marketing"
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Search: "Customer relationship management"
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Services marketing
Beziehungsmarketing
117
Relationship marketing
117
Consumer behaviour
49
Konsumentenverhalten
49
Dienstleistungsqualität
47
Service quality
47
Customer satisfaction
44
Kundenzufriedenheit
44
Dienstleistungssektor
22
Service industry
22
Customer service
15
Kundenservice
15
Customer integration
14
Kundenintegration
14
Customer value
13
Dienstleistung
13
Kundenwert
13
Services
13
Beschwerdemanagement
11
Complaint management
11
Dienstleistungsmarketing
11
USA
11
United States
11
Viral marketing
10
Virales Marketing
10
Emotion
8
Lieferantenmanagement
8
Salespeople
8
Supplier relationship management
8
Verkaufspersonal
8
Arbeitsverhalten
7
Confidence
7
Vertrauen
7
Work behaviour
7
Betriebliche Wertschöpfung
6
Value creation
6
frontline employees
6
Preismanagement
5
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5
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11
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Berry, Leonard L.
1
Bolton, Ruth N.
1
Brady, Michael K.
1
Chandler, Jennifer D.
1
Doorn, Jenny van
1
Eggert, Andreas
1
Flynn, Andrea Godfrey
1
Garnefeld, Ina
1
Han, Xiaoyun
1
Haumann, Till
1
Haws, Kelly L.
1
Helm, Sabrina
1
Hopkins, Lucas M.
1
Huang, Ming-hui
1
Kolberg, Anika
1
Kwortnik, Robert J.
1
Lemon, Katherine N.
1
Lusch, Robert F.
1
Mayser, Sabine
1
Mende, Martin
1
Mikolon, Sven
1
Mittal, Vikas
1
Nass, Stephan
1
Pick, Doreén
1
Polo-Redondo, Yolanda
1
Pugh, Harrison B.
1
Rust, Roland T.
1
Seiders, Kathleen
1
Sesé, F. Javier
1
Wang, Chunxiao
1
Wangenheim, Florian von
1
Wieseke, Jan
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Journal of service research : JSR
The journal of services marketing
23
Journal of retailing and consumer services
10
Journal of service management
8
Services marketing quarterly
8
European journal of marketing : EJM
7
Kundenbeziehungen im Dienstleistungsbereich
7
Journal of the Academy of Marketing Science
6
SpringerLink / Bücher
6
Basler Schriften zum Marketing
5
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
5
Journal of business research : JBR
5
Dienstleistungsmarken : Forum Dienstleistungsmanagement
4
International journal of contemporary hospitality management
4
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
4
Managing consumer services : factory or theater?
4
The international journal of bank marketing : IJBM
4
European journal of marketing
3
Fokus Dienstleistungsmarketing
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
3
Journal of strategic marketing
3
Journal of travel and tourism marketing
3
Management im Gesundheitswesen : das Lehrbuch für Studium und Praxis
3
Marketing theory
3
The journal of business & industrial marketing
3
The service industries journal
3
Tourism management : research, policies, practice
3
Advances in services marketing
2
Aktuelle Entwicklungen im Dienstleistungsmarketing
2
Beiträge zum Controlling
2
Dienstleistungsmanagement : Jahrbuch
2
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
2
Edward Elgar E-Book Archive
2
Elgar original reference
2
Gabler Edition Wissenschaft
2
Gabler-Edition Wissenschaft
2
Handbuch Hospitality Management : Managementkonzepte, Wettbewerbskontext, Unternehmenspraxis
2
International journal of quality and service sciences
2
International journal of services and operations management
2
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ECONIS (ZBW)
11
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1
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
2
Perceived fairness of differential customer treatment : consumers' understanding of distributive justice really matters
Mayser, Sabine
;
Wangenheim, Florian von
- In:
Journal of service research : JSR
16
(
2013
)
1
,
pp. 99-113
Persistent link: https://www.econbiz.de/10009751081
Saved in:
3
The complex role of complexity : how service providers can mitigate negative effects of perceived service complexity when selling professional services
Mikolon, Sven
;
Kolberg, Anika
;
Haumann, Till
;
Wieseke, Jan
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 513-528
Persistent link: https://www.econbiz.de/10011392292
Saved in:
4
Motivating customers to adhere to expert advice in professional services : a medical service context
Seiders, Kathleen
;
Flynn, Andrea Godfrey
;
Berry, Leonard L.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 39-58
Persistent link: https://www.econbiz.de/10010483440
Saved in:
5
Service systems : a broadened framework and research agenda on value propositions, engagement, and service experience
Chandler, Jennifer D.
;
Lusch, Robert F.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 6-22
Persistent link: https://www.econbiz.de/10010483444
Saved in:
6
IT-related service : a multidisciplinary perspective
Huang, Ming-hui
;
Rust, Roland T.
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 251-258
Persistent link: https://www.econbiz.de/10009782150
Saved in:
7
Walk your talk : an experimental investigation of the relationship between word of mouth and communicators' loyalty
Garnefeld, Ina
;
Helm, Sabrina
;
Eggert, Andreas
- In:
Journal of service research : JSR
14
(
2011
)
1
,
pp. 93-107
Persistent link: https://www.econbiz.de/10008826884
Saved in:
8
Why attachment security matters : how customers' attachment styles influence their relationships with service firms and service employees
Mende, Martin
;
Bolton, Ruth N.
- In:
Journal of service research : JSR
14
(
2011
)
3
,
pp. 285-301
Persistent link: https://www.econbiz.de/10009383342
Saved in:
9
Customer engagement behavior: theoretical foundations and research directions
Doorn, Jenny van
;
Lemon, Katherine N.
;
Mittal, Vikas
; …
- In:
Journal of service research : JSR
13
(
2010
)
3
,
pp. 253-266
Persistent link: https://www.econbiz.de/10008652135
Saved in:
10
How to make switching costly : the role of marketing and relationship characteristics
Polo-Redondo, Yolanda
;
Sesé, F. Javier
- In:
Journal of service research : JSR
12
(
2009/10
)
2
,
pp. 119-137
Persistent link: https://www.econbiz.de/10003901004
Saved in:
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