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~isPartOf:"Journal of service theory and practice : JSTP"
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Dienstleistungsmanagement
4
Dienstleistungsqualität
4
Service management
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Customer satisfaction
3
Kundenzufriedenheit
3
Bundling strategy
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Servitization
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E-retailing industry
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Dai, Xujing
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Dawson, Mary
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Guchait, Priyanko
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Hakala, Henri
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He, Zhen
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Kohtamaki, Marko
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Lascelles, David
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Madera, Juan
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Nudurupati, Sai S.
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Parida, Vinit
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Partanen, Jukka
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Saunders, Stephen G.
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Wincent, Joakim
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Wright, Gillian
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Yip, Nick
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Journal of service theory and practice : JSTP
Journal of service management
33
International journal of hospitality management
29
Journal of service research : JSR
16
International journal of contemporary hospitality management
15
London School of Economics and Political Science - Publications
15
The journal of services marketing
15
International journal of services and operations management
14
Global cases on hospitality industry
13
Competition in higher education branding and marketing : national and global perspectives
12
Tourism management : research, policies, practice
12
Managing service quality : MSQ ; an international journal
11
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
10
The Sage handbook of hospitality management
10
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
9
Journal of retailing and consumer services
9
SpringerLink / Bücher
9
International journal of quality and service sciences
8
International journal of services technology and management
8
Service science, management and engineering : education for the 21st Century
8
Services marketing quarterly
8
Journal of business research : JBR
7
Handbook of service science ; [Vol. 1]
6
Harvard business review : HBR
6
Industrial marketing management : the international journal for industrial and high-tech firms
6
Journal of hospitality marketing & management
6
Manufacturing & service operations management : M & SOM
6
Universität Kassel - Fachgebiet Wirtschaftsinformatik: Publikationen
6
Cornell hospitality quarterly : CQ
5
Faculty & research / Insead : working paper series
5
Information systems and e-business management : ISeB
5
Information systems management
5
International journal of services, economics and management
5
Public management review
5
Service design and delivery
5
The journal of business & industrial marketing
5
The service industries journal
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
European management journal
4
Lecture notes in business information processing : LNBIP
4
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1
Learning in the service environment : the influence of diversity climate
Guchait, Priyanko
;
Madera, Juan
;
Dawson, Mary
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
4
,
pp. 448-470
Persistent link: https://www.econbiz.de/10011588807
Saved in:
2
Eight challenges of servitisation for the configuration, measurement and management of organisations
Nudurupati, Sai S.
;
Lascelles, David
;
Wright, Gillian
; …
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
6
,
pp. 745-763
Persistent link: https://www.econbiz.de/10011599228
Saved in:
3
Service employee evaluations of customer tips : an expectations-disconfirmation tip gap approach
Saunders, Stephen G.
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
6
,
pp. 796-812
Persistent link: https://www.econbiz.de/10011392416
Saved in:
4
An empirical investigation of service recovery in e-retailing : an operations management perspective
Zhang, Min
;
Dai, Xujing
;
He, Zhen
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
3
,
pp. 348-367
Persistent link: https://www.econbiz.de/10011305994
Saved in:
5
The performance impact of industrial services and service orientation on manufacturing companies
Kohtamaki, Marko
;
Hakala, Henri
;
Partanen, Jukka
; …
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
4
,
pp. 463-485
Persistent link: https://www.econbiz.de/10011400721
Saved in:
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