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~isPartOf:"Journal of service theory and practice : JSTP"
~subject:"Kundenbindung"
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Search: subject_exact:"CRM (Customer Relationship Management)"
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Kundenbindung
Beziehungsmarketing
39
Relationship marketing
39
Consumer behaviour
23
Konsumentenverhalten
23
Customer satisfaction
18
Kundenzufriedenheit
18
Dienstleistungsqualität
16
Service quality
16
Customer service
10
Kundenservice
10
Customer integration
9
Emotion
9
Kundenintegration
9
Brand management
8
Markenführung
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Betriebliche Wertschöpfung
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Social Web
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Social web
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Value creation
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Brand image
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Markenimage
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Customer engagement
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Customer experience
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Customer loyalty
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Social relations
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Soziale Beziehungen
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Arbeitsverhalten
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Beschwerdemanagement
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Complaint management
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Customer delight
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Customer retention
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Customer value
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Emotions
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Internet marketing
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Kundenwert
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Lieferantenmanagement
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Brodie, Roderick J.
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Chuah, Stephanie Hui-wen
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Kreis, Henning
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Marimuthu, Malliga
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Rabbanee, Fazlul K.
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Thurasamy Ramayah
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Journal of service theory and practice : JSTP
SpringerLink / Bücher
42
Journal of retailing and consumer services
20
Springer eBook Collection / Business and Economics
16
Gabler Edition Wissenschaft
15
Journal of business research : JBR
12
Gabler Research
7
How to succeed in the digital age : strategies from 17 top managers
6
The service industries journal
6
Cogent business & management
5
Hamburger Schriften zur Marketingforschung
5
International journal of contemporary hospitality management
5
International journal of hospitality management
5
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
5
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
5
The journal of services marketing
5
Wirtschaftswissenschaft
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Berichte aus der Betriebswirtschaft
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Edward Elgar E-Book Archive
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Gabler Edition Wissenschaft / Forum Marketing
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Gabler Edition Wissenschaft / Unternehmenskooperation und Netzwerkmanagement
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Schriftenreihe Schwerpunkt Marketing / Arbeitspapier
4
Services marketing quarterly
4
Asia Pacific journal of marketing and logistics
3
Australasian marketing journal
3
Basler Schriften zum Marketing
3
Gabler Edition Wissenschaft / Kundenmanagement & Electronic Commerce
3
Gabler-Edition Wissenschaft
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
Journal of Asian finance, economics and business : JAFEB
3
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
3
Journal of hospitality marketing & management
3
Journal of marketing analytics : JMA
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Journal of the Academy of Marketing Science
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Reihe: Marketing : MAR
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Reihe: Marketing und Medien
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Research
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Schriften zum innovativen Marketing
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Schriftenreihe Innovative betriebswirtschaftliche Forschung und Praxis
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1
Why do satisfied customers defect? : a closer look at the simultaneous effects of switching barriers and inducements on customer loyalty
Chuah, Stephanie Hui-wen
;
Rauschnabel, Philipp A.
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
3
,
pp. 616-641
Persistent link: https://www.econbiz.de/10011707281
Saved in:
2
Does employee performance affect customer loyalty in pharmacy services?
Rabbanee, Fazlul K.
;
Burford, Oksana
;
Ramaseshan, B.
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
6
,
pp. 725-743
Persistent link: https://www.econbiz.de/10011392213
Saved in:
3
Image, brand relationships and customer value : exploring the moderating role of advertising spending- and labour-intensity in customer loyalty
Sajtos, Laszlo
;
Kreis, Henning
;
Brodie, Roderick J.
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
1
,
pp. 51-74
Persistent link: https://www.econbiz.de/10011306024
Saved in:
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