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~isPartOf:"Journal of strategic marketing"
~isPartOf:"The service industries journal"
~subject:"Confidence"
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Search: subject:"Kundenmanagement"
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Confidence
Beziehungsmarketing
357
Relationship marketing
357
Consumer behaviour
130
Konsumentenverhalten
130
Customer satisfaction
103
Kundenzufriedenheit
103
Dienstleistungsqualität
102
Service quality
102
Customer integration
41
Kundenintegration
41
Marketing management
37
Marketingmanagement
37
Brand management
36
Markenführung
36
Lieferantenmanagement
34
Social Web
34
Social web
34
Supplier relationship management
34
Vertrauen
31
Betriebliche Wertschöpfung
30
Value creation
30
Customer value
27
Kundenwert
27
Internet marketing
26
Online-Marketing
26
Brand image
25
Markenimage
25
Beschwerdemanagement
19
Complaint management
19
Customer service
19
E-commerce
19
Electronic Commerce
19
Kundenservice
19
customer loyalty
19
customer satisfaction
19
Einzelhandel
18
Retail trade
18
Structural equation model
18
Strukturgleichungsmodell
18
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31
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31
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31
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English
31
Author
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Gudergan, Siegfried
2
Roy, Sanjit Kumar
2
Alves, Helena
1
Balaji, M. S.
1
Barra, Cristobal
1
Beatson, Amanda
1
Boateng, Henry
1
Chen, Hsiangting Shatina
1
Chen, I-heng
1
Chen, Kuang-Jung
1
Chiao, Yu-ching
1
Chiu, Chou-Kang
1
Chiu, Ya-kang
1
Choi, Beom Joon
1
Dai, You-De
1
Di, Eh
1
Ekinici, Yuksel
1
Eshghi, Abdolreza
1
Feistel, Matthias S. G.
1
Ferreira, João José Matos
1
Gravier, Michael J.
1
Gruenewald, Kira
1
Guan, Jyh-liang
1
Hani, Umme
1
Hazzam, Joe
1
Hinson, Robert
1
Hollebeek, Linda D.
1
Hong, Soonkwan
1
Hsiao, Chieh-Yu
1
Huang, Chien-jung
1
Isaeva, Neve
1
Islam, Hafizul
1
Islam, Jamid Ul
1
Jai, Tun-Min
1
Jain, Devendra
1
Japutra, Arnold
1
Jebarajakirthy, Charles
1
Kattiyapornpong, Uraiporn
1
Kosiba, John Paul Basewe
1
La, Suna
1
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Journal of strategic marketing
The service industries journal
Journal of retailing and consumer services
58
Journal of business research : JBR
38
Industrial marketing management : the international journal for industrial and high-tech firms
29
International journal of hospitality management
20
International journal of electronic marketing and retailing : IJEMR
19
The journal of business & industrial marketing
18
Asia Pacific journal of marketing and logistics
17
The journal of services marketing
14
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
12
The international journal of bank marketing : IJBM
12
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
11
Journal of business-to-business marketing
11
Journal of financial services marketing : JFSM
11
Journal of hospitality marketing & management
11
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
11
Cogent business & management
10
Journal of travel and tourism marketing
10
European journal of marketing : EJM
9
International journal of electronic customer relationship management : IJECRM
9
International journal of retail & distribution management
9
Service business
8
Services marketing quarterly
8
International journal of business excellence : IJBEX
7
International journal of contemporary hospitality management
7
International journal of internet marketing and advertising : IJIMA
7
International journal of procurement management
7
Journal of business ethics : JOBE
7
Journal of global marketing
7
Journal of internet commerce
7
Journal of service management
7
Journal of service research : JSR
7
Marketing intelligence & planning
7
Pakistan journal of commerce and social sciences
7
Electronic commerce research
6
International journal of bank marketing
6
International journal of technology marketing : IJTMkt
6
Journal of financial services marketing
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
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ECONIS (ZBW)
31
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1
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31
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1
Using social exchange perspective to explain customer voluntary performance behavior
Dai, You-De
;
Liu, Ying-Chan
;
Zhuang, Wen-Long
;
Wang, …
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 764-784
Persistent link: https://www.econbiz.de/10014321623
Saved in:
2
Consumers' propensity for rollover service contracts : the influences of perceived value, convenience and trust on service loyalty
Wilkins, Stephen
;
Hazzam, Joe
;
Megicks, Phil
- In:
Journal of strategic marketing
31
(
2023
)
3
,
pp. 516-531
Persistent link: https://www.econbiz.de/10014304907
Saved in:
3
Reviving social banking using relationship quality dynamics in a developing country
Hani, Umme
;
Wickramasinghe, Ananda
;
Kattiyapornpong, …
- In:
Journal of strategic marketing
29
(
2021
)
7
,
pp. 574-597
Persistent link: https://www.econbiz.de/10012608879
Saved in:
4
Trust fall : data breach perceptions from loyalty and non-loyalty customers
Chen, Hsiangting Shatina
;
Jai, Tun-Min
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 947-963
Persistent link: https://www.econbiz.de/10012695300
Saved in:
5
An experimental based investigation into the effects of website interactivity on customer behavior in on-line purchase context
Islam, Hafizul
;
Jebarajakirthy, Charles
;
Shankar, Amit
- In:
Journal of strategic marketing
29
(
2021
)
2
,
pp. 117-140
Persistent link: https://www.econbiz.de/10012484043
Saved in:
6
Trust and customer engagement in the banking sector in Ghana
Kosiba, John Paul Basewe
;
Boateng, Henry
;
Okoe, …
- In:
The service industries journal
40
(
2020
)
13/14
,
pp. 960-973
Persistent link: https://www.econbiz.de/10012292980
Saved in:
7
Trust theory and customer services research : theoretical review and synthesis
Isaeva, Neve
;
Gruenewald, Kira
;
Saunders, Mark
- In:
The service industries journal
40
(
2020
)
15/16
,
pp. 1031-1063
Persistent link: https://www.econbiz.de/10012403816
Saved in:
8
Does price tolerance depend upon the type of product in e-retailing? : role of customer satisfaction, trust, loyalty, and perceived value
Pandey, Neeraj
;
Tripathi, Avinash
;
Jain, Devendra
;
Roy, …
- In:
Journal of strategic marketing
28
(
2020
)
6
,
pp. 522-541
Persistent link: https://www.econbiz.de/10012313919
Saved in:
9
Tourism-based customer engagement : the construct, antecedents, and consequences
Rather, Raouf Ahmad
;
Hollebeek, Linda D.
;
Islam, Jamid Ul
- In:
The service industries journal
39
(
2019
)
7/8
,
pp. 519-540
Persistent link: https://www.econbiz.de/10012204712
Saved in:
10
The link between customer satisfaction and loyalty : the moderating role of customer characteristics
Schirmer, Nadine Andrea
;
Ringle, Christian M.
; …
- In:
Journal of strategic marketing
26
(
2018
)
4
,
pp. 298-317
Persistent link: https://www.econbiz.de/10011903301
Saved in:
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