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~isPartOf:"Journal of strategic marketing"
~subject:"Beziehungsmarketing"
~subject:"Hochschule"
~subject:"Theory"
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Search: subject_exact:"Servicequalität"
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Beziehungsmarketing
Hochschule
Theory
Dienstleistungsqualität
43
Service quality
43
Customer satisfaction
26
Kundenzufriedenheit
26
Relationship marketing
26
Consumer behaviour
20
Konsumentenverhalten
20
Confidence
9
Vertrauen
9
Beschwerdemanagement
7
Complaint management
7
Online retailing
5
Online-Handel
5
Dienstleistungssektor
4
E-commerce
4
Electronic Commerce
4
Quality management
4
Qualitätsmanagement
4
Service industry
4
service quality
4
Arbeitszufriedenheit
3
Customer service
3
Customer value
3
Einzelhandel
3
Gerechtigkeit
3
Job satisfaction
3
Justice
3
Kundenservice
3
Kundenwert
3
Marketing management
3
Marketingmanagement
3
Retail trade
3
Structural equation model
3
Strukturgleichungsmodell
3
Viral marketing
3
Virales Marketing
3
customer loyalty
3
customer satisfaction
3
relationship quality
3
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English
26
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Roy, Sanjit Kumar
3
Rizomyliotis, Ioannis
2
Anderl, Eva
1
Apostolos, Giovanis
1
Ashill, Nicholas
1
Augusto, Mário Gomes
1
Balaji, M. S.
1
Boisvert, Jean
1
Burford, Oksana
1
Butaney, Gul T.
1
Chatterjee, Swagato
1
Coelho, Filipe
1
Eshghi, Abdolreza
1
Feistel, Matthias S. G.
1
Fernandes, Teresa
1
Gounaris, Spiros
1
Gravier, Michael J.
1
Gruner, Richard L.
1
Gudergan, Siegfried
1
Guo, Jingjing
1
Haverila, Matti Juhani
1
Hazzam, Joe
1
Hong, Soonkwan
1
Hsiao, Aaron
1
Islam, Hafizul
1
Iyer, Pramod
1
Jain, Devendra
1
Jebarajakirthy, Charles
1
Ketron, Seth
1
Khan, M. Sajid
1
Konstantoulaki, Kleopatra
1
Kostopoulos, Giannis
1
Kostopoulos, Ioannis
1
Loureiro, Sandra Maria Correia
1
Mai, Enping
1
Martinsuo, Miia
1
Megicks, Phil
1
März, Armin
1
Naumann, Earl
1
Neves, Sara
1
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Journal of strategic marketing
Journal of retailing and consumer services
184
International journal of hospitality management
119
Journal of business research : JBR
105
The journal of services marketing
97
The service industries journal
78
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
78
Services marketing quarterly
56
Journal of hospitality marketing & management
55
International journal of contemporary hospitality management
47
Journal of service research : JSR
47
The TQM journal : the international review of organizational improvement
44
Journal of travel and tourism marketing
43
Service business
43
Journal of service management
39
Cogent business & management
33
International journal of quality and service sciences
33
Tourism management : research, policies, practice
29
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
27
Total quality management & business excellence
27
Journal of service research
26
Industrial marketing management : the international journal for industrial and high-tech firms
25
Journal of marketing for higher education
25
The international journal of bank marketing : IJBM
25
International journal of services and operations management
24
Managing service quality : MSQ ; an international journal
24
NBER Working Paper
24
Asia Pacific journal of marketing and logistics
23
Journal of the Academy of Marketing Science
23
NBER working paper series
23
Working paper / National Bureau of Economic Research, Inc.
23
International journal of quality & reliability management
22
International journal of services, economics and management
22
Marketing intelligence & planning
22
CESifo working papers
21
International journal of productivity and quality management : IJPQM
21
Journal of air transport management
21
Beiträge zur Hochschulpolitik
19
Gabler Edition Wissenschaft
19
International journal of electronic customer relationship management : IJECRM
19
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ECONIS (ZBW)
26
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1
The impact of integrated multi-unit service touchpoints on word-of-mouth recommendations, product satisfaction, and repurchase intentions
Boisvert, Jean
;
Khan, M. Sajid
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 37-57
Persistent link: https://www.econbiz.de/10014302707
Saved in:
2
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
3
Consumers' propensity for rollover service contracts : the influences of perceived value, convenience and trust on service loyalty
Wilkins, Stephen
;
Hazzam, Joe
;
Megicks, Phil
- In:
Journal of strategic marketing
31
(
2023
)
3
,
pp. 516-531
Persistent link: https://www.econbiz.de/10014304907
Saved in:
4
Blame and service recovery strategies in lateral exchange markets
Ketron, Seth
;
Mai, Enping
- In:
Journal of strategic marketing
30
(
2022
)
1
,
pp. 3-21
Persistent link: https://www.econbiz.de/10013170039
Saved in:
5
Exploring customer experience, commitment, and engagement behaviours
Roy, Sanjit
;
Gruner, Richard L.
;
Guo, Jingjing
- In:
Journal of strategic marketing
30
(
2022
)
1
,
pp. 45-68
Persistent link: https://www.econbiz.de/10013170042
Saved in:
6
Resolving complaints online : development and validation of customers' perceived webcare scale
Sreejesh, S.
;
Paul, Justin
;
Unnithan, Anandakuttan B.
- In:
Journal of strategic marketing
30
(
2022
)
3
,
pp. 260-280
Persistent link: https://www.econbiz.de/10013284044
Saved in:
7
Customer value co-creation behaviors and service outcomes : insights from a transformative service
Torkzadeh, Samaneh
;
Zolfagharian, Mohammadali
;
Iyer, Pramod
- In:
Journal of strategic marketing
29
(
2021
)
8
,
pp. 635-657
Persistent link: https://www.econbiz.de/10012653601
Saved in:
8
An experimental based investigation into the effects of website interactivity on customer behavior in on-line purchase context
Islam, Hafizul
;
Jebarajakirthy, Charles
;
Shankar, Amit
- In:
Journal of strategic marketing
29
(
2021
)
2
,
pp. 117-140
Persistent link: https://www.econbiz.de/10012484043
Saved in:
9
Applying FCM to predict the behaviour of loyal customers in the mobile telecommunications industry
Rizomyliotis, Ioannis
;
Poulis, Athanasios
;
Apostolos, …
- In:
Journal of strategic marketing
28
(
2020
)
1
,
pp. 1-15
Persistent link: https://www.econbiz.de/10012202791
Saved in:
10
Examining antecedents of reconciliation following service failure and recovery
Radu, Alexandru
;
Surachartkumtonkun, Jiraporn
;
Weaven, Scott
- In:
Journal of strategic marketing
28
(
2020
)
5
,
pp. 417-433
Persistent link: https://www.econbiz.de/10012313910
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