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~isPartOf:"Journal of strategic marketing"
~subject:"Customer satisfaction"
~subject:"Service quality"
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Customer satisfaction
Service quality
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Customer value
16
Kundenwert
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Beziehungsmarketing
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Relationship marketing
14
Betriebliche Wertschöpfung
6
Value creation
6
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4
Konsumentenverhalten
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customer value
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Marketingmanagement
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sport
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Anderl, Eva
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Iyer, Pramod
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Roy, Sanjit
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Schumann, Jan Hendrik
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Journal of strategic marketing
Journal of retailing and consumer services
21
International journal of hospitality management
19
The service industries journal
15
Journal of business research : JBR
14
Gabler Edition Wissenschaft
10
The journal of services marketing
9
Journal of service research : JSR
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Industrial marketing management : the international journal for industrial and high-tech firms
7
The TQM journal : the international review of organizational improvement
7
International journal of contemporary hospitality management
6
Journal of hospitality and tourism insights
6
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
6
Service business
6
Springer eBook Collection / Business and Economics
6
SpringerLink / Bücher
6
International journal of services and operations management
5
Journal of service management
5
Tourism management : research, policies, practice
5
Cogent business & management
4
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
4
Journal of air transport management
4
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
4
Journal of service theory and practice : JSTP
4
Journal of the Academy of Marketing Science
4
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
4
Journal of vacation marketing
4
Management decision : MD
4
Marketing theory
4
Australasian marketing journal
3
Dienstleistungscontrolling
3
European journal of operational research : EJOR
3
Faculty & research / Insead : working paper series
3
Handbook of research on customer equity in marketing
3
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
3
International journal of electronic commerce : IJEC
3
International journal of leisure and tourism marketing : IJLTM
3
International journal of productivity and quality management : IJPQM
3
International journal of retail & distribution management
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Customer value co-creation behaviors and service outcomes : insights from a transformative service
Torkzadeh, Samaneh
;
Zolfagharian, Mohammadali
;
Iyer, Pramod
- In:
Journal of strategic marketing
29
(
2021
)
8
,
pp. 635-657
Persistent link: https://www.econbiz.de/10012653601
Saved in:
2
Nonmonetary customer value contributions in free e-services
Anderl, Eva
;
März, Armin
;
Schumann, Jan Hendrik
- In:
Journal of strategic marketing
24
(
2016
)
3/4
,
pp. 175-189
Persistent link: https://www.econbiz.de/10011591899
Saved in:
3
Modelling customer advocacy : a PLS path modeling approach
Roy, Sanjit
- In:
Journal of strategic marketing
23
(
2015
)
5
,
pp. 380-398
Persistent link: https://www.econbiz.de/10011479430
Saved in:
4
The role of servicescape as a driver of customer value in experience-centric service organizations : the Dragon Football Stadium case
Fernandes, Teresa
;
Neves, Sara
- In:
Journal of strategic marketing
22
(
2014
)
6
,
pp. 548-560
Persistent link: https://www.econbiz.de/10010489663
Saved in:
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