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~isPartOf:"Journal of strategic marketing"
~subject:"Konsumentenverhalten"
~subject:"United States"
~subject:"service quality"
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Konsumentenverhalten
United States
service quality
Customer satisfaction
63
Kundenzufriedenheit
63
Beziehungsmarketing
38
Relationship marketing
38
Consumer behaviour
35
Dienstleistungsqualität
26
Service quality
26
Confidence
9
Vertrauen
9
Einzelhandel
8
Online retailing
8
Online-Handel
8
Retail trade
8
customer satisfaction
8
Brand image
7
Markenimage
7
Marketing management
7
Marketingmanagement
7
satisfaction
7
Beschwerdemanagement
6
Brand management
6
Complaint management
6
Markenführung
6
Structural equation model
6
Strukturgleichungsmodell
6
Lieferantenmanagement
5
Supplier relationship management
5
Viral marketing
5
Virales Marketing
5
trust
5
Emotion
4
Perception
4
Quality management
4
Qualitätsmanagement
4
Wahrnehmung
4
loyalty
4
Brand
3
Customer integration
3
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Undetermined
31
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Article
37
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Article in journal
37
Aufsatz in Zeitschrift
37
Language
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English
37
Author
All
Rizomyliotis, Ioannis
2
Roy, Sanjit
2
Wilkins, Stephen
2
Ahmad, Bilal
1
Akbar, Muhammad Imad Ud Din
1
Amawate, Vibhas
1
Apostolos, Giovanis
1
Balaji, M. S.
1
Banerjee, Shubhomoy
1
Banerji, Diptiman
1
Baumann, Chris
1
Beerli, Asunción
1
Boisvert, Jean
1
Bove, Liliana L.
1
Butaney, Gul T.
1
Butt, Muhammad Mohsin
1
Chatterjee, Ravi
1
Chatterjee, Swagato
1
Cheung, Ka Shing
1
Das, Gopal
1
Deb, Madhurima
1
Diaz-Meneses, Gonzalo
1
Diwan, Saloni Pawan
1
Facca, Tina M.
1
Feistel, Matthias S. G.
1
Gounaris, Spiros
1
Gruner, Richard L.
1
Gudergan, Siegfried
1
Guo, Jingjing
1
Hamin, Hamin
1
Hazzam, Joe
1
Hoadley, Susan
1
Horbel, Chris
1
Huhmann, Bruce A.
1
Inegbedion, Henry Egbezien
1
Islam, Hafizul
1
Iyer, Pramod
1
Jain, Devendra
1
Jebarajakirthy, Charles
1
Kaura, Vinita
1
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Published in...
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Journal of strategic marketing
Journal of retailing and consumer services
324
International journal of hospitality management
200
Journal of business research : JBR
151
The journal of services marketing
112
Journal of hospitality marketing & management
103
Journal of travel and tourism marketing
90
International journal of contemporary hospitality management
81
Cogent business & management
75
Services marketing quarterly
69
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
69
The service industries journal
62
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
55
Tourism management : research, policies, practice
55
Psychology & marketing
53
Asia Pacific journal of marketing and logistics
49
Journal of service research : JSR
48
Service business
44
International journal of services and operations management
39
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
39
Journal of service management
38
The international journal of bank marketing : IJBM
35
International journal of electronic marketing and retailing : IJEMR
34
Total quality management & business excellence
34
Tourism management perspectives : TMP
34
European journal of marketing : EJM
33
Journal of air transport management
31
The international review of retail, distribution and consumer research
31
Journal of the Academy of Marketing Science
30
International journal of services, economics and management
29
International journal of business information systems : IJBIS
28
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
28
International journal of retail and distribution management
27
International journal of quality and service sciences
26
International journal of retail & distribution management
26
Journal of internet commerce
26
Managing service quality : MSQ ; an international journal
26
The TQM journal : the international review of organizational improvement
26
Journal of Asian finance, economics and business : JAFEB
25
Tourism analysis : an interdisciplinary tourism & hospitality journal
25
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ECONIS (ZBW)
37
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1
The impact of integrated multi-unit service touchpoints on word-of-mouth recommendations, product satisfaction, and repurchase intentions
Boisvert, Jean
;
Khan, M. Sajid
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 37-57
Persistent link: https://www.econbiz.de/10014302707
Saved in:
2
Understanding the shoppers' perception in retail shopping malls : a self-determination theory perspective
Li, Ling Hin
;
Cheung, Ka Shing
;
Tse, Wing Sze
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 58-73
Persistent link: https://www.econbiz.de/10014303129
Saved in:
3
Consumers' propensity for rollover service contracts : the influences of perceived value, convenience and trust on service loyalty
Wilkins, Stephen
;
Hazzam, Joe
;
Megicks, Phil
- In:
Journal of strategic marketing
31
(
2023
)
3
,
pp. 516-531
Persistent link: https://www.econbiz.de/10014304907
Saved in:
4
Validating a multidimensional perspective of relationship marketing on brand attachment, customer loyalty and purchase intentions : a serial mediation model
Ahmad, Bilal
;
Akbar, Muhammad Imad Ud Din
- In:
Journal of strategic marketing
31
(
2023
)
3
,
pp. 669-692
Persistent link: https://www.econbiz.de/10014304946
Saved in:
5
Customers' relationship maintenance and loyalty intentions after a brand transgression : a moderated mediation approach
Banerjee, Shubhomoy
;
Ratnakaram, Sunitha
;
Lohan, Amanish
- In:
Journal of strategic marketing
31
(
2023
)
3
,
pp. 693-717
Persistent link: https://www.econbiz.de/10014304951
Saved in:
6
Consumer retention through phygital experience in omnichannel retailing : role of consumer empowerment and satisfaction
Mishra, Sita
;
Malhotra, Gunjan
;
Chatterjee, Ravi
; …
- In:
Journal of strategic marketing
31
(
2023
)
4
,
pp. 749-766
Persistent link: https://www.econbiz.de/10014304964
Saved in:
7
Expecting the surprises : role of hope in consumer repurchase intentions in an online shopping environment
Trivedi, Vibha
;
Banerji, Diptiman
;
Yadav, Mohit
- In:
Journal of strategic marketing
31
(
2023
)
4
,
pp. 794-816
Persistent link: https://www.econbiz.de/10014304969
Saved in:
8
Blame and service recovery strategies in lateral exchange markets
Ketron, Seth
;
Mai, Enping
- In:
Journal of strategic marketing
30
(
2022
)
1
,
pp. 3-21
Persistent link: https://www.econbiz.de/10013170039
Saved in:
9
Exploring customer experience, commitment, and engagement behaviours
Roy, Sanjit
;
Gruner, Richard L.
;
Guo, Jingjing
- In:
Journal of strategic marketing
30
(
2022
)
1
,
pp. 45-68
Persistent link: https://www.econbiz.de/10013170042
Saved in:
10
Resolving complaints online : development and validation of customers' perceived webcare scale
Sreejesh, S.
;
Paul, Justin
;
Unnithan, Anandakuttan B.
- In:
Journal of strategic marketing
30
(
2022
)
3
,
pp. 260-280
Persistent link: https://www.econbiz.de/10013284044
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