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~isPartOf:"Journal of strategic marketing"
~subject:"Kundenzufriedenheit"
~subject:"Tourism employees"
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Kundenzufriedenheit
Tourism employees
Customer satisfaction
68
Beziehungsmarketing
44
Relationship marketing
44
Consumer behaviour
42
Konsumentenverhalten
42
Dienstleistungsqualität
31
Service quality
31
Brand image
10
Markenimage
10
Arbeitszufriedenheit
9
Confidence
9
Einzelhandel
9
Job satisfaction
9
Online retailing
9
Online-Handel
9
Retail trade
9
Vertrauen
9
customer satisfaction
9
Brand management
8
Markenführung
8
Marketing management
7
Marketingmanagement
7
Structural equation model
7
Strukturgleichungsmodell
7
satisfaction
7
Beschwerdemanagement
6
Complaint management
6
Viral marketing
6
Virales Marketing
6
Lieferantenmanagement
5
Perception
5
Supplier relationship management
5
Wahrnehmung
5
trust
5
Arbeitsverhalten
4
Brand
4
Emotion
4
Markenartikel
4
Quality management
4
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Article
69
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69
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69
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English
69
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Mai, Enping
2
Mishra, Sita
2
Rizomyliotis, Ioannis
2
Roy, Sanjit
2
Sreejesh, S.
2
Wilkins, Stephen
2
Abbas, Ghassan
1
Abdullateef, Aliyu Olayemi
1
Achiriga, Victor
1
Ahmad, Bilal
1
Ahn, Jiseon
1
Akbar, Muhammad Imad Ud Din
1
Amawate, Vibhas
1
Amendah, Eklou
1
Anabila, Peter
1
Apostolos, Giovanis
1
Asare, Sylvester
1
Ashill, Nicholas
1
Baidoun, Samir D.
1
Balaji, M. S.
1
Banerjee, Shubhomoy
1
Banerji, Diptiman
1
Bang, Nguyen
1
Banik, Shanta
1
Baumann, Chris
1
Beerli, Asunción
1
Boisvert, Jean
1
Boon-Cheong Chew
1
Bove, Liliana L.
1
Butaney, Gul T.
1
Butt, Muhammad Mohsin
1
Carter, Tony
1
Caruana, Albert
1
Chakravorti, Samit
1
Chatterjee, Ravi
1
Chatterjee, Swagato
1
Chauhan, Sumedha
1
Chen, Junsong
1
Cheung, Ka Shing
1
Crick, James M.
1
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Journal of strategic marketing
International journal of hospitality management
420
Journal of retailing and consumer services
419
Journal of business research : JBR
302
The journal of services marketing
192
Tourism management : research, policies, practice
184
International journal of contemporary hospitality management
179
The service industries journal
179
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Journal of hospitality marketing & management
167
Journal of travel and tourism marketing
165
Cogent business & management
105
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
105
Services marketing quarterly
101
Tourism management perspectives : TMP
95
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
91
Journal of air transport management
90
Journal of service research : JSR
89
Service business
88
Asia Pacific journal of marketing and logistics
85
The TQM journal : the international review of organizational improvement
85
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
77
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
69
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
66
Tourism analysis : an interdisciplinary tourism & hospitality journal
65
International journal of services and operations management
64
International journal of quality and service sciences
63
Journal of Asian finance, economics and business : JAFEB
60
European journal of marketing : EJM
59
International journal of quality & reliability management
58
Managing service quality : MSQ ; an international journal
57
Journal of hospitality and tourism insights
54
Journal of retailing
54
International journal of business information systems : IJBIS
52
International journal of electronic marketing and retailing : IJEMR
52
International journal of services, economics and management
52
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ECONIS (ZBW)
69
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69
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1
Mediating role of perceived authenticity in the relationship between luxury service experience and life satisfaction
Kwon, Jookyung
;
Amendah, Eklou
;
Ahn, Jiseon
- In:
Journal of strategic marketing
32
(
2024
)
2
,
pp. 137-151
Persistent link: https://www.econbiz.de/10014553133
Saved in:
2
What drives car buyers to accept a rejuvenated brand? : the mediating effects of value and pricing in a consumer-brand relationship
Muhammad Iskandar Hamzah
;
Pontes, Nicolas
- In:
Journal of strategic marketing
32
(
2024
)
2
,
pp. 114-136
Persistent link: https://www.econbiz.de/10014553130
Saved in:
3
Factors affecting consumer post COVID-19 online shopping behavior : the moderating role of commitment : evidence from Palestine
Baidoun, Samir D.
;
Salem, Mohammed Z.
- In:
Journal of strategic marketing
32
(
2024
)
3
,
pp. 358-373
Persistent link: https://www.econbiz.de/10014553257
Saved in:
4
Consumer patronage in omnichannel retailing and the moderating impact of culture : a MetaSEM review
Mukhopadhyay, Sandip
;
Chauhan, Sumedha
;
Mishra, Sita
- In:
Journal of strategic marketing
32
(
2024
)
3
,
pp. 374-390
Persistent link: https://www.econbiz.de/10014553261
Saved in:
5
Beyond surveys : leveraging automated text analysis of travellers' online reviews to enhance service quality and willingness to recommend
Robertson, Jeandri
;
Vella, Joseph
;
Duncan, Sherese
; …
- In:
Journal of strategic marketing
32
(
2024
)
4
,
pp. 516-535
Persistent link: https://www.econbiz.de/10014553335
Saved in:
6
The impact of integrated multi-unit service touchpoints on word-of-mouth recommendations, product satisfaction, and repurchase intentions
Boisvert, Jean
;
Khan, M. Sajid
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 37-57
Persistent link: https://www.econbiz.de/10014302707
Saved in:
7
Understanding the shoppers' perception in retail shopping malls : a self-determination theory perspective
Li, Ling Hin
;
Cheung, Ka Shing
;
Tse, Wing Sze
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 58-73
Persistent link: https://www.econbiz.de/10014303129
Saved in:
8
Market orientation and behavioural intentions of tourists in Ghana's tourist destinations : the mediation role of tourist satisfaction
Anabila, Peter
;
Achiriga, Victor
;
Okpattah, Benard
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 99-115
Persistent link: https://www.econbiz.de/10014303142
Saved in:
9
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
10
The contribution of managerial ability on customer satisfaction : an empirical investigation
Ngo, Thanh
;
Mai, Enping
;
Siguaw, Judy
;
Jory, Surendranath R.
- In:
Journal of strategic marketing
31
(
2023
)
2
,
pp. 343-369
Persistent link: https://www.econbiz.de/10014303242
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