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~isPartOf:"Journal of the Academy of Marketing Science"
~isPartOf:"Journal of travel and tourism marketing"
~isPartOf:"Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen"
~isPartOf:"The international journal of bank marketing : IJBM"
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Customer satisfaction
350
Kundenzufriedenheit
350
Beziehungsmarketing
187
Relationship marketing
187
Consumer behaviour
162
Konsumentenverhalten
162
Dienstleistungsqualität
156
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satisfaction
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Journal of the Academy of Marketing Science
Journal of travel and tourism marketing
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
The international journal of bank marketing : IJBM
Journal of retailing and consumer services
468
Journal of business research : JBR
404
International journal of hospitality management
399
The journal of services marketing
227
The service industries journal
216
SpringerLink / Bücher
186
Tourism management : research, policies, practice
179
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
178
Journal of hospitality marketing & management
169
International journal of contemporary hospitality management
160
Industrial marketing management : the international journal for industrial and high-tech firms
159
Journal of service research : JSR
120
Services marketing quarterly
114
Cogent business & management
108
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
101
Service business
98
Journal of air transport management
95
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
94
Journal of service management
94
Asia Pacific journal of marketing and logistics
93
Psychology & marketing
93
The TQM journal : the international review of organizational improvement
88
Journal of marketing
85
Tourism management perspectives : TMP
83
Journal of strategic marketing
80
International journal of productivity and quality management : IJPQM
76
European journal of marketing : EJM
75
International journal of services and operations management
74
Managing service quality : MSQ ; an international journal
71
The journal of business & industrial marketing
71
International journal of quality and service sciences
69
Journal of retailing
68
Total quality management & business excellence
66
Journal of marketing management : MM
64
Tourism analysis : an interdisciplinary tourism & hospitality journal
62
International journal of electronic customer relationship management : IJECRM
60
Journal of Asian finance, economics and business : JAFEB
60
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ECONIS (ZBW)
403
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1
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403
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1
Well-known or well-liked? : the effects of brand reputation on customers' responses to service failure
Liu, Mengzhen
;
Xiong, Wei
- In:
Journal of travel and tourism marketing
40
(
2023
)
3
,
pp. 221-241
Persistent link: https://www.econbiz.de/10014369784
Saved in:
2
Managing customer satisfaction after a product recall : the joint role of remedy, brand equity, and severity
Mafael, Alexander
;
Raithel, Sascha
;
Hock, Stefan J.
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 174-194
Persistent link: https://www.econbiz.de/10012819750
Saved in:
3
Apology or gratitude? : the effect of communication recovery strategies for service failures of AI devices
Lv, Linxiang
;
Huang, Minxue
;
Guan, Dawei
;
Yang, Kairui
- In:
Journal of travel and tourism marketing
39
(
2022
)
6
,
pp. 570-587
Persistent link: https://www.econbiz.de/10014234598
Saved in:
4
How new technology impacts airport's service quality and behavioral intentions
Hong, Seock-Jin
;
Purtell, Clinton
;
Chung, Jin-young
; …
- In:
Journal of travel and tourism marketing
41
(
2024
)
2
,
pp. 235-251
Persistent link: https://www.econbiz.de/10014513638
Saved in:
5
What attributes affect customer satisfaction in green restaurants? : an aspect-based sentiment analysis approach
Shahhosseini, Mansour
;
Nasr, Arash Khalili
- In:
Journal of travel and tourism marketing
41
(
2024
)
4
,
pp. 472-490
Persistent link: https://www.econbiz.de/10014513662
Saved in:
6
Will sensory impressions drive the intention to revisit? : an empirical study in the rural tourism
Low Mei Peng
- In:
Journal of travel and tourism marketing
41
(
2024
)
2
,
pp. 292-306
Persistent link: https://www.econbiz.de/10014513644
Saved in:
7
The two sides of hotel green practices in customer experience : an integrated approach of the Kano model and business analytics
Park, Hyekyung
;
Bitaab, Mahsa
;
Lee, Minwoo
;
Back, Ki-Joon
- In:
Journal of travel and tourism marketing
41
(
2024
)
4
,
pp. 659-671
Persistent link: https://www.econbiz.de/10014513687
Saved in:
8
A systematic review of brand transgression, service failure recovery and product-harm crisis : integration and guiding insights
Khamitov, Mansur
;
Grégoire, Yany
;
Suri, Anshu
- In:
Journal of the Academy of Marketing Science
48
(
2020
)
3
,
pp. 519-542
Persistent link: https://www.econbiz.de/10012290970
Saved in:
9
Are you ready for a contactless future? : a multi-group analysis of experience, delight, customer equity, and trust based on the Technology Readiness Index 2.0
Hao, Fei
;
Chon, Kaye
- In:
Journal of travel and tourism marketing
38
(
2021
)
9
,
pp. 900-916
Persistent link: https://www.econbiz.de/10013178053
Saved in:
10
Customer attributions of service failure and its impact on commitment in the airline industry : an emerging market perspective
Matikiti, Rosemary
;
Roberts-Lombard, Mornay
; …
- In:
Journal of travel and tourism marketing
36
(
2019
)
4
,
pp. 403-414
Persistent link: https://www.econbiz.de/10012179413
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