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~isPartOf:"Journal of the Academy of Marketing Science"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~subject:"Salespeople"
~subject:"Service quality"
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Search: subject_exact:"Customer relationship management"
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Salespeople
Service quality
Beziehungsmarketing
209
Relationship marketing
209
Consumer behaviour
89
Konsumentenverhalten
89
Customer satisfaction
50
Kundenzufriedenheit
50
Dienstleistungsqualität
43
Lieferantenmanagement
26
Supplier relationship management
26
Customer value
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Kundenwert
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Wieseke, Jan
4
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Lam, Son K.
3
Alavi, Sascha
2
DeCarlo, Thomas E.
2
Grégoire, Yany
2
Habel, Johannes
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Hughes, Douglas E.
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Kumar, V.
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1
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1
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Journal of the Academy of Marketing Science
Managing service quality : MSQ ; an international journal
Journal of retailing and consumer services
195
Journal of business research : JBR
124
International journal of hospitality management
119
The journal of services marketing
97
The service industries journal
80
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of hospitality marketing & management
56
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Journal of service research : JSR
52
Services marketing quarterly
50
International journal of contemporary hospitality management
46
Journal of travel and tourism marketing
43
Service business
43
The journal of personal selling & sales management : JPSSM
41
Journal of service management
38
The journal of business & industrial marketing
37
Cogent business & management
29
Journal of service research
29
Journal of strategic marketing
29
The TQM journal : the international review of organizational improvement
29
Tourism management : research, policies, practice
29
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
27
The international journal of bank marketing : IJBM
27
Journal of marketing
25
Marketing intelligence & planning
25
Asia Pacific journal of marketing and logistics
24
International journal of quality and service sciences
23
International journal of services and operations management
21
International journal of services, economics and management
21
Journal of air transport management
21
Journal of retailing
21
European journal of marketing : EJM
20
Psychology & marketing
20
Total quality management & business excellence
20
International journal of electronic customer relationship management : IJECRM
19
International journal of productivity and quality management : IJPQM
18
Journal of personal selling & sales management
18
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
18
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ECONIS (ZBW)
61
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61
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1
Winning your customers' minds and hearts : disentangling the effects of lock-in and affective customer experience on retention
Gao, Lily
;
Haan, Evert de
;
Melero-Polo, Iguácel
; …
- In:
Journal of the Academy of Marketing Science
51
(
2023
)
2
,
pp. 334-371
Persistent link: https://www.econbiz.de/10014251177
Saved in:
2
Customer-oriented salespeople's value creation and claiming in price negotiations
Kassemeier, Roland
;
Alavi, Sascha
;
Habel, Johannes
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
4
,
pp. 689-712
Persistent link: https://www.econbiz.de/10013389228
Saved in:
3
No conversion, no conversation : consequences of retail salespeople disengaging from unpromising prospects
Cron, William L.
;
Alavi, Sascha
;
Habel, Johannes
; …
- In:
Journal of the Academy of Marketing Science
49
(
2021
)
3
,
pp. 502-520
Persistent link: https://www.econbiz.de/10012548062
Saved in:
4
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
5
Customer-focused voice and rule-breaking in the frontlines
Gazzoli, Gabriel
;
Chaker, Nawar N.
;
Zablah, Alex R.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
2
,
pp. 388-409
Persistent link: https://www.econbiz.de/10012819765
Saved in:
6
Engaging a product-focused sales force in solution selling : interplay of individual- and organizational-level conditions
Salonen, Anna
;
Terho, Harri
;
Böhm, Eva
;
Virtanen, Ari
; …
- In:
Journal of the Academy of Marketing Science
49
(
2021
)
1
,
pp. 139-163
Persistent link: https://www.econbiz.de/10012434091
Saved in:
7
How value co-creation and co-destruction unfolds : a longitudinal perspective on dialogic engagement in health services interactions
Keeling, Debbie Isobel
;
Keeling, Kathleen
;
Ruyter, Ko de
; …
- In:
Journal of the Academy of Marketing Science
49
(
2021
)
2
,
pp. 236-257
Persistent link: https://www.econbiz.de/10012434104
Saved in:
8
Leveraging service recovery strategies to reduce customer churn in an emerging market
Borah, Sourav Bikash
;
Prakhya, Srinivas
;
Sharma, Amalesh
- In:
Journal of the Academy of Marketing Science
48
(
2020
)
5
,
pp. 848-868
Persistent link: https://www.econbiz.de/10012301271
Saved in:
9
Salesperson social media use in business-to-business relationships : an empirical test of an integrative framework linking antecedents and consequences
Bill, Fabian
;
Feurer, Sven
;
Klarmann, Martin
- In:
Journal of the Academy of Marketing Science
48
(
2020
)
4
,
pp. 734-752
Persistent link: https://www.econbiz.de/10012293330
Saved in:
10
Salesperson ambidexterity in customer engagement : do customer base characteristics matter?
Lam, Son K.
;
DeCarlo, Thomas E.
;
Sharma, Ashish
- In:
Journal of the Academy of Marketing Science
47
(
2019
)
4
,
pp. 659-680
Persistent link: https://www.econbiz.de/10012107276
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