//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of the Academy of Marketing Science"
~isPartOf:"The journal of business & industrial marketing"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"customer satisfaction"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Customer loyalty"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
customer satisfaction
Beziehungsmarketing
22
Relationship marketing
22
Customer satisfaction
17
Kundenzufriedenheit
17
Consumer behaviour
15
Konsumentenverhalten
15
Customer loyalty
13
Dienstleistungsqualität
9
Service quality
9
customer loyalty
7
Customer retention
6
Kundenbindung
6
Lieferantenmanagement
5
Supplier relationship management
5
B-to-B-Marketing
4
Business-to-business marketing
4
Marketing management
4
Marketingmanagement
4
E-commerce
3
Electronic Commerce
3
Ethiopia
3
Meta-Analyse
3
Meta-analysis
3
Äthiopien
3
Automotive industry
2
Brand image
2
Brand management
2
Confidence
2
Customer value
2
Dienstleistungssektor
2
Electronic Banking
2
Electronic banking
2
Kfz-Industrie
2
Kundenwert
2
Markenführung
2
Markenimage
2
Service industry
2
Share of wallet
2
Social Web
2
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
5
Type of publication (narrower categories)
All
Article in journal
5
Aufsatz in Zeitschrift
5
Conference paper
1
Konferenzbeitrag
1
Language
All
English
5
Author
All
Casadesús, Martí
2
Marimon, Frederic
2
Petnji Yaya, Luc Honore
2
Ažman, Slavko
1
Chang, Peng-Chan
1
Chuang, Chun-Ling
1
Chuang, Wang-Ching
1
Gomišček, Boštjan
1
Lin, Wei-Ching
1
Thai, Vinh V.
1
Wong, Yiik Diew
1
Yuen, Kum Fai
1
more ...
less ...
Published in...
All
Journal of the Academy of Marketing Science
The journal of business & industrial marketing
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Cogent Business & Management
6
Cogent business & management
6
Total quality management & business excellence
5
The service industries journal
4
International journal of electronic customer relationship management : IJECRM
3
International journal of services and operations management
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Marketing i menedžment innovacij : m&mi
3
Serbian journal of management : an international journal for theory and practice of management science ; SJM
3
Verslas : teorija ir praktika : Vilniaus Gedimino Technikos Universiteto mokslo žurnalas
3
Academic journal of economic studies
2
Expert Journal of Marketing
2
Freiberger Arbeitspapiere
2
Global Business and Economics Review
2
Global business review
2
International Journal of Electronic Finance
2
International Journal of Revenue Management
2
International journal of business excellence
2
International journal of business excellence : IJBEX
2
International journal of business information systems : IJBIS
2
International journal of electronic business
2
International journal of electronic marketing and retailing : IJEMR
2
International journal of process management and benchmarking : IJPMB
2
International journal of services and operations management : IJSOM
2
International journal of services, economics and management
2
Journal for global business advancement : JGBA
2
Journal of African business
2
Journal of business economics and management
2
Journal of global marketing
2
Journal of hospitality marketing & management
2
Journal of industrial engineering and management : JIEM
2
Journal of internet commerce
2
Journal of marketing
2
Journal of open innovation : technology, market, and complexity
2
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
2
Market : review for marketing theory and practice
2
Marketing Science
2
Nepalese journal of finance : a publication of Uniglobe College
2
Quality management journal : QMJ
2
more ...
less ...
Source
All
ECONIS (ZBW)
5
Showing
1
-
5
of
5
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Are customers willing to pay for corporate social responsibility? : a study of individual-specific mediators
Yuen, Kum Fai
;
Thai, Vinh V.
;
Wong, Yiik Diew
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 912-926
Persistent link: https://www.econbiz.de/10011581248
Saved in:
2
Functional form of connections between perceived service quality, customer satisfaction and
customer
loyalty
in the automotive servicing industry
Ažman, Slavko
;
Gomišček, Boštjan
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 888-904
Persistent link: https://www.econbiz.de/10011388434
Saved in:
3
The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
Saved in:
4
An examination of the effects of quality on
customer
loyalty
: the automobile industry in Taiwan
Chang, Peng-Chan
;
Chuang, Chun-Ling
;
Chuang, Wang-Ching
; …
- In:
Total quality management & business excellence : an …
26
(
2015
)
2
,
pp. 203-217
Persistent link: https://www.econbiz.de/10010477220
Saved in:
5
The contest determinant of delight and disappointment : a case study of online banking
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
24
(
2013
)
12
,
pp. 1376-1389
Persistent link: https://www.econbiz.de/10010208024
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->