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~isPartOf:"Journal of the Academy of Marketing Science"
~subject:"Customer Loyalty"
~subject:"Customer satisfaction"
~subject:"Social web"
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Customer Loyalty
Customer satisfaction
Social web
Beziehungsmarketing
9
Relationship marketing
9
Customer loyalty
8
Consumer behaviour
7
Konsumentenverhalten
7
Kundenzufriedenheit
6
Customer retention
5
Kundenbindung
5
Meta-Analyse
3
Meta-analysis
3
Brand image
2
Brand management
2
Dienstleistungsqualität
2
Lieferantenmanagement
2
Markenführung
2
Markenimage
2
Marketing management
2
Marketingmanagement
2
Service quality
2
Supplier relationship management
2
B-to-B-Marketing
1
B2B
1
Bibliometrics
1
Bibliometrie
1
Brand equity
1
Business-to-business marketing
1
Confidence
1
Content analysis
1
Customer equity
1
Customer experience management
1
Customer relationship management
1
Customer value
1
Dienstleistungssektor
1
Emotion
1
Erfolgsfaktor
1
Firm performance
1
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1
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1
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7
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Beck, Joshua T.
1
Bill, Fabian
1
Bitner, Mary Jo
1
Brown, Stephen Walter
1
Enkawa, Takao
1
Feurer, Sven
1
Frank, Björn
1
Gallan, Andrew S.
1
Henderson, Conor M.
1
Homburg, Christian
1
Jarvis, Cheryl Burke
1
Jozic, Danijel
1
Klarmann, Martin
1
Kuehnl, Christina
1
Ngobo, Paul Valentin
1
Ou, Yi-Chun
1
Palmatier, Robert W.
1
Schvaneveldt, Shane J.
1
Verhoef, Peter C.
1
Watson, George F., IV.
1
Wiesel, Thorsten
1
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Journal of the Academy of Marketing Science
Journal of retailing and consumer services
41
The service industries journal
14
Journal of business research : JBR
13
International journal of contemporary hospitality management
12
Cogent business & management
11
International journal of hospitality management
11
Journal of hospitality marketing & management
11
The TQM journal : the international review of organizational improvement
9
Services marketing quarterly
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Asia Pacific journal of marketing and logistics
7
Journal of Asian finance, economics and business : JAFEB
7
The international journal of bank marketing : IJBM
7
The journal of services marketing
7
International journal of quality & reliability management
6
International journal of quality and service sciences
6
Journal of open innovation : technology, market, and complexity
6
Psychology & marketing
6
Service business
6
International journal of business information systems : IJBIS
5
International journal of electronic customer relationship management : IJECRM
5
Journal of Islamic marketing
5
Journal of marketing analytics : JMA
5
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
5
Journal of service management
5
Journal of strategic marketing
5
The journal of applied business research
5
Total quality management & business excellence
5
Computer-mediated marketing strategies : social media and online brand communities
4
European journal of marketing : EJM
4
How to succeed in the digital age : strategies from 17 top managers
4
International Journal of Customer Relationship Marketing and Management (IJCRMM)
4
International journal of business excellence : IJBEX
4
International journal of e-business research : an official publication of the Information Resources Management Association
4
International journal of electronic marketing and retailing : IJEMR
4
International journal of services and operations management
4
International journal of services and operations management : IJSOM
4
Inventi impact: retailing & consumer services
4
Journal for global business advancement : JGBA
4
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1
Customer experience management : toward implementing an evolving marketing concept
Homburg, Christian
;
Jozic, Danijel
;
Kuehnl, Christina
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
3
,
pp. 377-401
Persistent link: https://www.econbiz.de/10011684998
Saved in:
2
Salesperson social media use in business-to-business relationships : an empirical test of an integrative framework linking antecedents and consequences
Bill, Fabian
;
Feurer, Sven
;
Klarmann, Martin
- In:
Journal of the Academy of Marketing Science
48
(
2020
)
4
,
pp. 734-752
Persistent link: https://www.econbiz.de/10012293330
Saved in:
3
The trajectory of
customer
loyalty
: an empirical test of Dick and Basu’s loyalty framework
Ngobo, Paul Valentin
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
2
,
pp. 229-250
Persistent link: https://www.econbiz.de/10011658076
Saved in:
4
The effects of customer equity drivers on loyalty across services industries and firms
Ou, Yi-Chun
;
Verhoef, Peter C.
;
Wiesel, Thorsten
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
3
,
pp. 336-356
Persistent link: https://www.econbiz.de/10011684991
Saved in:
5
Building, measuring, and profiting from
customer
loyalty
Watson, George F., IV.
;
Beck, Joshua T.
;
Henderson, Conor M.
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
6
,
pp. 790-825
Persistent link: https://www.econbiz.de/10011409937
Saved in:
6
How do the success factors driving repurchase intent differ between male and female customers?
Frank, Björn
;
Enkawa, Takao
;
Schvaneveldt, Shane J.
- In:
Journal of the Academy of Marketing Science
42
(
2014
)
2
,
pp. 171-185
Persistent link: https://www.econbiz.de/10010345188
Saved in:
7
Customer positivity and participation in services : an empirical test in a health care context
Gallan, Andrew S.
;
Jarvis, Cheryl Burke
;
Brown, Stephen …
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
3
,
pp. 338-356
Persistent link: https://www.econbiz.de/10009747843
Saved in:
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