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~isPartOf:"Journal of the Academy of Marketing Science"
~subject:"Customer satisfaction"
~subject:"Relationship marketing"
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Customer satisfaction
Relationship marketing
Emotion
21
Consumer behaviour
12
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Kundenzufriedenheit
6
Beziehungsmarketing
5
Advertising effects
3
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Journal of the Academy of Marketing Science
International journal of hospitality management
74
Journal of business research : JBR
55
Journal of retailing and consumer services
48
The journal of services marketing
29
Journal of travel and tourism marketing
24
Journal of hospitality marketing & management
21
The service industries journal
17
Tourism management : research, policies, practice
17
Psychology & marketing
16
The journal of brand management : an international journal
16
International journal of contemporary hospitality management
15
The journal of product & brand management
15
Tourism management perspectives : TMP
15
European journal of marketing : EJM
13
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
13
Service business
13
Journal of service research : JSR
12
Journal of marketing management : MM
11
Journal of service theory and practice : JSTP
11
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Erfolgsfaktor Emotionalisierung : wie Unternehmen die Herzen der Kunden gewinnen
9
Services marketing quarterly
9
Journal of business ethics : JOBE
8
Journal of service management
8
The journal of business & industrial marketing
8
Asia Pacific journal of marketing and logistics
7
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
7
International journal of market research
7
International journal of quality and service sciences
7
Journal of customer behaviour
7
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
7
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Cogent business & management
6
European journal of marketing
6
Global business review
6
Industrial marketing management : the international journal for industrial and high-tech firms
6
Journal of Asian finance, economics and business : JAFEB
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ECONIS (ZBW)
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1
Artificial empathy in marketing interactions : bridging the human-AI gap in affective and social customer experience
Liu-Thompkins, Yuping
;
Okazaki, Shintaro
;
Li, Hairong
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
6
,
pp. 1198-1218
Persistent link: https://www.econbiz.de/10013463910
Saved in:
2
Beyond valence : a meta-analysis of discrete emotions in firm-customer encounters
Kranzbühler, Anne-Madeleine
;
Zerres, Alfred
;
Kleijnen, …
- In:
Journal of the Academy of Marketing Science
48
(
2020
)
3
,
pp. 478-498
Persistent link: https://www.econbiz.de/10012290967
Saved in:
3
The marketing of love : how attachment styles affect romantic consumption journeys
Mende, Martin
;
Scott, Maura L.
;
Garvey, Aaron M.
; …
- In:
Journal of the Academy of Marketing Science
47
(
2019
)
2
,
pp. 255-273
Persistent link: https://www.econbiz.de/10012022573
Saved in:
4
Customer engagement : the construct, antecedents, and consequences
Pansari, Anita
;
Kumar, V.
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
3
,
pp. 294-311
Persistent link: https://www.econbiz.de/10011684964
Saved in:
5
Technology-driven service strategy
Huang, Ming-Hui
;
Rust, Roland T.
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
6
,
pp. 906-924
Persistent link: https://www.econbiz.de/10011779545
Saved in:
6
Customer positivity and participation in services : an empirical test in a health care context
Gallan, Andrew S.
;
Jarvis, Cheryl Burke
;
Brown, Stephen …
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
3
,
pp. 338-356
Persistent link: https://www.econbiz.de/10009747843
Saved in:
7
The duality of decisions and the case for impulsiveness metrics
Arens, Zachary G.
;
Rust, Roland T.
- In:
Journal of the Academy of Marketing Science
40
(
2012
)
3
,
pp. 468-479
Persistent link: https://www.econbiz.de/10009548611
Saved in:
8
Multiple emotional contagions in service encounters
Du, Jiangang
;
Fan, Xiucheng
;
Feng, Tianjun
- In:
Journal of the Academy of Marketing Science
39
(
2011
)
3
,
pp. 449-466
Persistent link: https://www.econbiz.de/10009295483
Saved in:
9
Anger, frustration, and helplessness after service failure : coping strategies and effective informational support
Gelbrich, Katja
- In:
Journal of the Academy of Marketing Science
38
(
2010
)
5
,
pp. 567-585
Persistent link: https://www.econbiz.de/10008746853
Saved in:
10
Getting a second chance : the role of imagery in the influence of inaction regret on behavioral intent
Patrick, Vanessa M.
;
Lancellotti, Matthew
;
Hagtvedt, Henrik
- In:
Journal of the Academy of Marketing Science
37
(
2009
)
2
,
pp. 181-190
Persistent link: https://www.econbiz.de/10003851356
Saved in:
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