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~isPartOf:"Journal of the Academy of Marketing Science"
~subject:"Kundenzufriedenheit"
~subject:"Supplier relationship management"
~type:"article"
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Kundenzufriedenheit
Supplier relationship management
Beziehungsmarketing
163
Relationship marketing
163
Consumer behaviour
79
Konsumentenverhalten
79
Customer satisfaction
32
Lieferantenmanagement
25
Dienstleistungsqualität
22
Service quality
22
Salespeople
21
Verkaufspersonal
21
Customer value
17
Kundenwert
17
Marketing management
17
Marketingmanagement
17
Brand management
13
Customer integration
13
Internet marketing
13
Kundenintegration
13
Markenführung
13
Online-Marketing
13
Social Web
13
Social web
13
Brand image
12
Firm performance
12
Markenimage
12
USA
12
United States
12
Unternehmenserfolg
12
Einzelhandel
11
Kundenbindungsprogramm
11
Loyalty program
11
Retail trade
11
Customer engagement
10
Marketing theory
10
Marketingtheorie
10
B-to-B-Marketing
9
Business-to-business marketing
9
Dienstleistungssektor
9
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Undetermined
30
Free
1
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Book / Working Paper
1
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Article in journal
53
Aufsatz in Zeitschrift
53
Language
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English
53
Author
All
Scheer, Lisa K.
5
Kumar, V.
3
Palmatier, Robert W.
3
Rapp, Adam
3
Beitelspacher, Lauren Skinner
2
Grewal, Dhruv
2
Grégoire, Yany
2
Homburg, Christian
2
Hughes, Douglas E.
2
Lam, Son K.
2
Miao, C. Fred
2
Wieseke, Jan
2
Ahearne, Michael
1
Allen, Alexis M.
1
Arnold, Todd J.
1
Aurier, Philippe
1
Baker, Thomas L.
1
Basuroy, Suman
1
Bauer, Carlos
1
Bayón, Tomás
1
Beck, Joshua T.
1
Bednarek, Marei
1
Bell, Simon J.
1
Bhagwat, Yashoda
1
Bharadwaj, Sundar
1
Bill, Fabian
1
Bilstein, Nicola
1
Bitner, Mary Jo
1
Bock, Dora E.
1
Bolton, Ruth N.
1
Bornemann, Torsten
1
Brady, Michael K.
1
Brown, Tom
1
Chaker, Nawar N.
1
Chan, Kimmy Wa
1
Chatterjee, Sharmila C.
1
Chen, Rocky Peng
1
Chmielewski-Raimondo, Danielle A.
1
Clark, Moira
1
Crecelius, Andrew T.
1
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Journal of the Academy of Marketing Science
Journal of retailing and consumer services
268
Industrial marketing management : the international journal for industrial and high-tech firms
233
Journal of business research : JBR
209
International journal of hospitality management
143
The journal of services marketing
124
The journal of business & industrial marketing
120
The service industries journal
72
Journal of hospitality marketing & management
67
Journal of travel and tourism marketing
60
International journal of contemporary hospitality management
56
Journal of strategic marketing
55
Tourism management : research, policies, practice
53
Services marketing quarterly
52
Cogent business & management
51
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
50
Journal of service research : JSR
49
Service business
49
Asia Pacific journal of marketing and logistics
44
Journal of service management
43
Journal of business-to-business marketing
42
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
42
Journal of marketing
41
The international journal of bank marketing : IJBM
39
International journal of electronic customer relationship management : IJECRM
34
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
33
Psychology & marketing
33
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
32
The TQM journal : the international review of organizational improvement
32
Total quality management & business excellence
29
European journal of marketing : EJM
28
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
27
Marketing intelligence & planning
26
Journal of retailing
25
International journal of electronic marketing and retailing : IJEMR
24
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
24
Journal of Asian finance, economics and business : JAFEB
23
The international review of retail, distribution and consumer research
23
International journal of quality and service sciences
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
22
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ECONIS (ZBW)
53
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1
Trust in blockchain-enabled exchanges : duture directions in blockchain marketing
Teck Ming Tan
;
Saraniemi, Saila
- In:
Journal of the Academy of Marketing Science
51
(
2023
)
4
,
pp. 914-939
Persistent link: https://www.econbiz.de/10014326666
Saved in:
2
Customer-focused voice and rule-breaking in the frontlines
Gazzoli, Gabriel
;
Chaker, Nawar N.
;
Zablah, Alex R.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
2
,
pp. 388-409
Persistent link: https://www.econbiz.de/10012819765
Saved in:
3
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
4
Boundary spanner corruption : a potential dark side of multi-level trust in marketing relationships
Forkmann, Sebastian
;
Webb, Jonathan
;
Henneberg, Stephan
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
5
,
pp. 889-914
Persistent link: https://www.econbiz.de/10013389479
Saved in:
5
Not the relationship type? : loyalty propensity as a reason to maintain marketing relationships
Wolter, Jeremy S.
;
Bock, Dora E.
;
Hopkins, Christopher D.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
5
,
pp. 1052-1070
Persistent link: https://www.econbiz.de/10013390496
Saved in:
6
From franchisee experience to customer experience : their effects on franchisee performance
Gill, Pushpinder
;
Kim, Stephen K.
- In:
Journal of the Academy of Marketing Science
49
(
2021
)
6
,
pp. 1175-1200
Persistent link: https://www.econbiz.de/10012659712
Saved in:
7
Buyer-supplier relationship dynamics : a systematic review
Shamsollahi, Ali
;
Chmielewski-Raimondo, Danielle A.
; …
- In:
Journal of the Academy of Marketing Science
49
(
2021
)
2
,
pp. 418-436
Persistent link: https://www.econbiz.de/10012434112
Saved in:
8
Does your skin color matter in buyer-seller negotiations? : the implications of being a Black salesperson
Gligor, David
;
Newman, Christopher
;
Kashmiri, Saim
- In:
Journal of the Academy of Marketing Science
49
(
2021
)
5
,
pp. 969-993
Persistent link: https://www.econbiz.de/10012614777
Saved in:
9
The interplay between business and personal trust on relationship performance in conditions of market turbulence
Mangus, Stephanie M.
;
Jones, Eli
;
Folse, Judith Anne …
- In:
Journal of the Academy of Marketing Science
48
(
2020
)
6
,
pp. 1138-1155
Persistent link: https://www.econbiz.de/10012386878
Saved in:
10
Salesperson social media use in business-to-business relationships : an empirical test of an integrative framework linking antecedents and consequences
Bill, Fabian
;
Feurer, Sven
;
Klarmann, Martin
- In:
Journal of the Academy of Marketing Science
48
(
2020
)
4
,
pp. 734-752
Persistent link: https://www.econbiz.de/10012293330
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