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~isPartOf:"Journal of travel and tourism marketing"
~isPartOf:"Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen"
~person:"Hyun, Sunghyup Sean"
~subject:"Fluggesellschaft"
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Fluggesellschaft
Customer satisfaction
7
Kundenzufriedenheit
7
Beziehungsmarketing
6
Relationship marketing
6
Airline
5
Dienstleistungsqualität
4
Service quality
4
South Korea
4
Südkorea
4
Brand image
3
Brand management
3
Consumer behaviour
3
Konsumentenverhalten
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Markenführung
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Markenimage
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Air transport
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Holiday behaviour
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Low-cost strategy
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Luftverkehr
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Niedrigpreisstrategie
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Tourism marketing
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Tourismusmarketing
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Urlaubsverhalten
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controllability
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loyalty
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stability
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trust
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Advertising effects
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Air passenger transport
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Airline industry
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Airline travelers
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Beschwerdemanagement
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Chinese and Korean travelers
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Complaint management
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Corporate reputation
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Customer retention
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Customer service
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Customer-centric innovativeness
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Hyun, Sunghyup Sean
Han, Heesup
6
Kim, Insin
2
Kim, Wansoo
2
Nikbin, Davoud
2
Bartlett, Albert
1
Castellanos, Cassandra
1
Choi, H. S. Chris
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Chua, Bee-Lia
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Ishak Ismail
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Lho, Heejung Linda
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López Bonilla, Luis Miguel
1
López-Bonilla, Jesús Manuel
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Marimuthu, Malliga
1
Matikiti, Rosemary
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Messner, Wolfgang
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Mpinganjira, Mercy
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Noppadol Manosuthi
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Roberts-Lombard, Mornay
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Journal of travel and tourism marketing
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
Review of managerial science
1
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ECONIS (ZBW)
5
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1
Effects of stability and controllability attribution on service recovery evaluation in the context of the airline industry
Nikbin, Davoud
;
Marimuthu, Malliga
;
Hyun, Sunghyup Sean
; …
- In:
Journal of travel and tourism marketing
31
(
2014
)
7/8
,
pp. 817-834
Persistent link: https://www.econbiz.de/10010469250
Saved in:
2
Image congruity as a tool for traveler retention : a comparative analysis on South Korean full-service and low-cost airlines
Han, Heesup
;
Koo, Bonhak
;
Hyun, Sunghyup Sean
- In:
Journal of travel and tourism marketing
37
(
2020
)
3
,
pp. 347-360
Persistent link: https://www.econbiz.de/10012289336
Saved in:
3
First-class in-flight services and advertising effectiveness : antecedents of customer-centric innovativeness and brand loyalty in the United States (US) airline industry
Kim, Seontaik
;
Kim, Insin
;
Hyun, Sunghyup Sean
- In:
Journal of travel and tourism marketing
33
(
2016
)
1/3
,
pp. 118-140
Persistent link: https://www.econbiz.de/10011484678
Saved in:
4
The role of airline travelers' pre-recovery emotions during the service recovery process
Nikbin, Davoud
;
Iranmanesh, Mohammad
;
Hyun, Sunghyup Sean
; …
- In:
Journal of travel and tourism marketing
32
(
2015
)
5/6
,
pp. 677-691
Persistent link: https://www.econbiz.de/10011386973
Saved in:
5
In-flight service performance and passenger loyalty : a cross-national (China/Korea) study of travelers using low-cost carriers
Han, Heesup
;
Hyun, Sunghyup Sean
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
31
(
2014
)
5/6
,
pp. 589-609
Persistent link: https://www.econbiz.de/10010405093
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