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~isPartOf:"Journal of travel and tourism marketing"
~isPartOf:"Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen"
~subject:"Fluggesellschaft"
~subject:"Konsumentenverhalten"
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Fluggesellschaft
Konsumentenverhalten
Customer satisfaction
214
Kundenzufriedenheit
214
Beziehungsmarketing
95
Relationship marketing
95
Consumer behaviour
92
Dienstleistungsqualität
85
Service quality
85
Holiday behaviour
72
Urlaubsverhalten
72
Tourism
37
Tourismus
37
Hotel industry
35
Hotellerie
35
Tourism industry
34
Tourismuswirtschaft
34
satisfaction
34
Tourism marketing
32
Tourismusmarketing
32
Destination management
21
Destinationsmanagement
21
Emotion
20
Measurement
20
Messung
20
Brand image
18
Deutschland
18
Germany
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Markenimage
18
China
16
Viral marketing
16
Virales Marketing
16
Airline
15
International tourism
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Internationaler Tourismus
15
South Korea
13
Südkorea
13
loyalty
13
behavioral intentions
12
Beschwerdemanagement
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Article
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English
101
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Han, Heesup
18
Hyun, Sunghyup Sean
6
Kim, Jinkyung Jenny
4
Kim, Wansoo
4
Yu, Jongsik
4
Chua, Bee-Lia
3
Hsu, Cathy H. C.
3
Lee, Choong-Ki
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Moon, Hyoungeun
3
Su, LuJun
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Wong, IpKin Anthony
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Al-Ansi, Amr
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Balıkçıoğlu, Sevgi
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Lee, Jin-soo
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Lee, Sanghyeop
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Nikbin, Davoud
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Qu, Hailin
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Ryu, Kisang
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Tsai, Henry
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Tung, Vincent Wing Sun
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Adongo, Charles A.
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1
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1
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1
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Journal of travel and tourism marketing
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
Journal of retailing and consumer services
355
International journal of hospitality management
205
Journal of business research : JBR
201
The journal of services marketing
120
Journal of hospitality marketing & management
103
International journal of contemporary hospitality management
84
Cogent business & management
80
Services marketing quarterly
71
The service industries journal
64
Tourism management : research, policies, practice
63
Journal of air transport management
59
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
58
Psychology & marketing
58
Asia Pacific journal of marketing and logistics
53
Journal of service research : JSR
51
Journal of service management
48
Journal of strategic marketing
46
Service business
46
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
45
European journal of marketing : EJM
43
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
40
The international journal of bank marketing : IJBM
39
The international review of retail, distribution and consumer research
39
Tourism management perspectives : TMP
38
International journal of electronic marketing and retailing : IJEMR
35
International journal of consumer studies
33
Journal of the Academy of Marketing Science
33
Marketing intelligence & planning
32
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
31
The TQM journal : the international review of organizational improvement
31
International journal of retail and distribution management
30
Journal of retailing
29
SpringerLink / Bücher
29
International journal of retail & distribution management
28
Managing service quality : MSQ ; an international journal
28
International journal of quality and service sciences
27
Journal of Asian finance, economics and business : JAFEB
27
International journal of business information systems : IJBIS
26
Journal of internet commerce
26
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ECONIS (ZBW)
101
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1
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101
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1
Well-known or well-liked? : the effects of brand reputation on customers' responses to service failure
Liu, Mengzhen
;
Xiong, Wei
- In:
Journal of travel and tourism marketing
40
(
2023
)
3
,
pp. 221-241
Persistent link: https://www.econbiz.de/10014369784
Saved in:
2
Unraveling the difference mechanism of authenticity experience in determining antecedents and consequences of destination loyalty
Fang, Yen-Po
;
Liu, Chih-Hsing
- In:
Journal of travel and tourism marketing
41
(
2024
)
6
,
pp. 849-863
Persistent link: https://www.econbiz.de/10014566336
Saved in:
3
How new technology impacts airport's service quality and behavioral intentions
Hong, Seock-Jin
;
Purtell, Clinton
;
Chung, Jin-young
; …
- In:
Journal of travel and tourism marketing
41
(
2024
)
2
,
pp. 235-251
Persistent link: https://www.econbiz.de/10014513638
Saved in:
4
Will sensory impressions drive the intention to revisit? : an empirical study in the rural tourism
Lu, Wenjing
;
Low Mei Peng
;
Yeong, Wai Mun
- In:
Journal of travel and tourism marketing
41
(
2024
)
2
,
pp. 292-306
Persistent link: https://www.econbiz.de/10014513644
Saved in:
5
What attributes affect customer satisfaction in green restaurants? : an aspect-based sentiment analysis approach
Shahhosseini, Mansour
;
Nasr, Arash Khalili
- In:
Journal of travel and tourism marketing
41
(
2024
)
4
,
pp. 472-490
Persistent link: https://www.econbiz.de/10014513662
Saved in:
6
Are you ready for a contactless future? : a multi-group analysis of experience, delight, customer equity, and trust based on the Technology Readiness Index 2.0
Hao, Fei
;
Chon, Kaye
- In:
Journal of travel and tourism marketing
38
(
2021
)
9
,
pp. 900-916
Persistent link: https://www.econbiz.de/10013178053
Saved in:
7
Customer attributions of service failure and its impact on commitment in the airline industry : an emerging market perspective
Matikiti, Rosemary
;
Roberts-Lombard, Mornay
; …
- In:
Journal of travel and tourism marketing
36
(
2019
)
4
,
pp. 403-414
Persistent link: https://www.econbiz.de/10012179413
Saved in:
8
A patterns perspective of customers' brand experiences with robotics in hospitality
Tung, Vincent Wing Sun
;
Tse, Serene Wai Tsz
- In:
Journal of travel and tourism marketing
40
(
2023
)
1
,
pp. 75-89
Persistent link: https://www.econbiz.de/10014285201
Saved in:
9
Satellite fans' team identification, nostalgia, customer equity and revisit intention : symmetric and asymmetric analysis
Chiu, Weisheng
;
Wang, Fong Jia
;
Cho, Heetae
- In:
Journal of travel and tourism marketing
40
(
2023
)
2
,
pp. 91-108
Persistent link: https://www.econbiz.de/10014285205
Saved in:
10
Impact of green brand authenticity on warm glow, green satisfaction, and willingness to pay more
Moon, Hyoungeun
;
Yu, Jongsik
;
Chua, Bee-Lia
;
Han, Heesup
- In:
Journal of travel and tourism marketing
40
(
2023
)
4
,
pp. 326-344
Persistent link: https://www.econbiz.de/10014369795
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