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~isPartOf:"Journal of travel and tourism marketing"
~subject:"Dienstleistungsqualität"
~subject:"Quality management"
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Search: "Dienstleistungsqualität"
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Dienstleistungsqualität
Quality management
Service quality
122
Customer satisfaction
83
Kundenzufriedenheit
83
Consumer behaviour
64
Konsumentenverhalten
64
Beziehungsmarketing
43
Relationship marketing
43
Hotel industry
30
Hotellerie
30
Holiday behaviour
29
Urlaubsverhalten
29
Tourism industry
20
Tourismuswirtschaft
20
Airline
18
Fluggesellschaft
18
Tourism
14
Tourism marketing
14
Tourismus
14
Tourismusmarketing
14
satisfaction
13
Viral marketing
12
Virales Marketing
12
behavioral intentions
11
service quality
11
China
10
Emotion
9
Hospital
9
Krankenhaus
9
South Korea
9
Südkorea
9
loyalty
9
perceived value
9
Air transport
8
E-commerce
8
Electronic Commerce
8
Gastgewerbe
8
Gastronomie
8
Gesundheitstourismus
8
Health tourism
8
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121
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122
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122
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English
122
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Han, Heesup
17
Hyun, Sunghyup Sean
6
Kim, Jinkyung Jenny
5
Kim, Wansoo
4
Lee, Choong-Ki
4
Sparks, Beverley
4
Su, LuJun
4
Weber, Karin
4
Hsu, Cathy H. C.
3
Hsu, Maxwell K.
3
Hwang, Jinsoo
3
Kim, Insin
3
Law, Chun Hung Roberts
3
Lee, Jin-soo
3
Moon, Hyoungeun
3
Ahn, Jiseon
2
Back, Ki-Joon
2
Chen, Xiaohong
2
Chua, Bee-Lia
2
Huang, Songshan
2
Iranmanesh, Mohammad
2
Kim, Heather Markham
2
Law, Rob
2
Lee, Sanghyeop
2
Mattila, Anna S.
2
Nikbin, Davoud
2
Qu, Hailin
2
Ryu, Kisang
2
Swanson, Scott R.
2
Tsai, Henry
2
Wong, IpKin Anthony
2
Yu, Jongsik
2
Abdalla, Moh'd Juma
1
Abou-Shouk, Mohamed A.
1
Adam, Issahaku
1
Adongo, Charles A.
1
Akram, Umair
1
Akram, Zubair
1
Al-Ansi, Amr
1
Ali, Faizan
1
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Journal of travel and tourism marketing
International journal of hospitality management
402
Journal of retailing and consumer services
331
The service industries journal
294
Journal of business research : JBR
252
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
174
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
142
Journal of hospitality marketing & management
137
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
126
Tourism management : research, policies, practice
117
International journal of quality & reliability management
114
International journal of quality and service sciences
111
Service business
109
International journal of productivity and quality management : IJPQM
107
Cogent business & management
103
Journal of service research : JSR
103
Health care management review : HCM review
102
International journal of services and operations management
102
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Discussion paper series / IZA
93
Total quality management & business excellence
93
Quality management journal : QMJ
92
Economics of education review
83
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
78
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of health economics
75
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
Accounting horizons : a quarterly publication of the American Accounting Association
58
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ECONIS (ZBW)
122
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1
Value co-destruction in tourism and hospitality : a systematic literature review and future research agenda
Sthapit, Erose
;
Garrod, Brian
;
Stone, Matthew J.
; …
- In:
Journal of travel and tourism marketing
40
(
2023
)
5
,
pp. 363-382
Persistent link: https://www.econbiz.de/10014369807
Saved in:
2
Effect of customers' skepticism toward CSR practices on customers' behavior in luxury service context
Hyun, Hyowon
;
Hong, EunPyo
;
Ahn, Jiseon
;
Park, Jungkun
- In:
Journal of travel and tourism marketing
41
(
2024
)
1
,
pp. 35-50
Persistent link: https://www.econbiz.de/10014513607
Saved in:
3
How new technology impacts airport's service quality and behavioral intentions
Hong, Seock-Jin
;
Purtell, Clinton
;
Chung, Jin-young
; …
- In:
Journal of travel and tourism marketing
41
(
2024
)
2
,
pp. 235-251
Persistent link: https://www.econbiz.de/10014513638
Saved in:
4
How leaders exploited the frontline hospitality employees through distress and service sabotage?
Akram, Zubair
;
Chaudhary, Swati
;
Akram, Umair
;
Han, Heesup
- In:
Journal of travel and tourism marketing
41
(
2024
)
2
,
pp. 252-271
Persistent link: https://www.econbiz.de/10014513639
Saved in:
5
Effect of a perceived threat of informal actors on the business performance of formal actors : inbound tour operators' perspective
Mwesiumo, Deodat
;
Abdalla, Moh'd Juma
;
Öztüren, Ali
; …
- In:
Journal of travel and tourism marketing
38
(
2021
)
5
,
pp. 527-540
Persistent link: https://www.econbiz.de/10012623371
Saved in:
6
Well-known or well-liked? : the effects of brand reputation on customers' responses to service failure
Liu, Mengzhen
;
Xiong, Wei
- In:
Journal of travel and tourism marketing
40
(
2023
)
3
,
pp. 221-241
Persistent link: https://www.econbiz.de/10014369784
Saved in:
7
Customer views on comprehensive green hotel selection attributes and analysis of importance-performance
Quan, Lanji
;
Kim, Jinkyung Jenny
;
Han, Heesup
- In:
Journal of travel and tourism marketing
39
(
2022
)
6
,
pp. 535-554
Persistent link: https://www.econbiz.de/10014234582
Saved in:
8
Apology or gratitude? : the effect of communication recovery strategies for service failures of AI devices
Lv, Linxiang
;
Huang, Minxue
;
Guan, Dawei
;
Yang, Kairui
- In:
Journal of travel and tourism marketing
39
(
2022
)
6
,
pp. 570-587
Persistent link: https://www.econbiz.de/10014234598
Saved in:
9
The antecedents and consequences of brand authenticity in the restaurant industry : robot service employees versus human service employees
Hwang, Jinsoo
;
Kim, Heather Markham
;
Joo, Kyu-Hyeon
; …
- In:
Journal of travel and tourism marketing
39
(
2022
)
2
,
pp. 256-270
Persistent link: https://www.econbiz.de/10013352878
Saved in:
10
What makes integrated resort attractive? : exploring the role of experience encounter elements
Ji, Chunli
;
Yang, Ping
- In:
Journal of travel and tourism marketing
39
(
2022
)
3
,
pp. 305-319
Persistent link: https://www.econbiz.de/10013352885
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