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~isPartOf:"Journal of travel research : a quarterly publication of the Travel and Tourism Research Association"
~subject:"Customer satisfaction"
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Search: subject:"Beziehungsmarketing"
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Customer satisfaction
Beziehungsmarketing
53
Relationship marketing
53
Consumer behaviour
29
Konsumentenverhalten
29
Kundenzufriedenheit
24
Holiday behaviour
15
Tourism marketing
15
Tourismusmarketing
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loyalty
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Ribeiro, Manuel Alector
3
Hsu, Cathy H. C.
2
Hwang, Yoo Hee
2
Lee, Choong-Ki
2
Mattila, Anna S.
2
Woosnam, Kyle M.
2
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1
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1
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1
Dieck, M. Claudia tom
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1
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1
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1
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1
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1
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1
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1
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1
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1
Kim, Hyelin
1
Kim, Myung-Ja
1
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1
King, Ceridwyn
1
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1
Kyle, Gerard T.
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1
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1
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1
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1
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1
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
Journal of retailing and consumer services
256
International journal of hospitality management
137
Journal of business research : JBR
136
The journal of services marketing
108
Journal of hospitality marketing & management
64
The service industries journal
62
Journal of travel and tourism marketing
58
International journal of contemporary hospitality management
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
52
Tourism management : research, policies, practice
50
Cogent business & management
45
Journal of service research : JSR
44
Service business
42
Services marketing quarterly
42
Journal of service management
40
Asia Pacific journal of marketing and logistics
39
Journal of strategic marketing
38
Industrial marketing management : the international journal for industrial and high-tech firms
35
The international journal of bank marketing : IJBM
34
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
33
Journal of the Academy of Marketing Science
33
The journal of business & industrial marketing
33
The TQM journal : the international review of organizational improvement
32
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Psychology & marketing
31
International journal of electronic customer relationship management : IJECRM
30
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
Total quality management & business excellence
24
European journal of marketing : EJM
23
International journal of electronic marketing and retailing : IJEMR
23
International journal of quality and service sciences
23
Journal of marketing
22
Journal of retailing
22
Journal of Asian finance, economics and business : JAFEB
21
The international review of retail, distribution and consumer research
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of hospitality and tourism insights
20
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
20
Journal of service research
20
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ECONIS (ZBW)
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1
Exploring the influence of touch points on tourist experiences at crisis impacted destinations
Krey, Nina
;
Dieck, M. Claudia tom
;
Wu, Shuang
; …
- In:
Journal of travel research : a quarterly publication of …
62
(
2023
)
1
,
pp. 39-54
Persistent link: https://www.econbiz.de/10014245276
Saved in:
2
Psychological determinants of tourist satisfaction and destination loyalty : the influence of perceived overcrowding and overtourism
Papadopoulou, Nikoleta Maria
;
Ribeiro, Manuel Alector
; …
- In:
Journal of travel research : a quarterly publication of …
62
(
2023
)
3
,
pp. 644-662
Persistent link: https://www.econbiz.de/10014245638
Saved in:
3
Bad intentions : customers' negative reactions to intentional failures and mitigating conditions
Nazifi, Amin
;
Roschk, Holger
;
Ordenes, Francisco Villarroel
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
8
,
pp. 1808-1827
Persistent link: https://www.econbiz.de/10013391013
Saved in:
4
Beyond a single firm and internal focus service failure/recovery : multiple providers and external service recoveries
Weber, Karin
;
Hsu, Cathy H. C.
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
1
,
pp. 50-63
Persistent link: https://www.econbiz.de/10012794781
Saved in:
5
First-time versus repeat tourism customer engagement, experience, and value cocreation : an empirical investigation
Rather, Raouf Ahmad
;
Hollebeek, Linda D.
;
Mostafa …
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
3
,
pp. 549-564
Persistent link: https://www.econbiz.de/10012880242
Saved in:
6
A cognitive appraisal process of customer delight : the moderating effect of place identity
Jiang, Yangyang
- In:
Journal of travel research : a quarterly publication of …
59
(
2020
)
6
,
pp. 1029-1043
Persistent link: https://www.econbiz.de/10012231775
Saved in:
7
Visitors' place attachment and destination loyalty : examining the roles of emotional solidarity and perceived safety
Patwardhan, Vidya
;
Ribeiro, Manuel Alector
;
Payini, Valsaraj
- In:
Journal of travel research : a quarterly publication of …
59
(
2020
)
1
,
pp. 3-21
Persistent link: https://www.econbiz.de/10012150612
Saved in:
8
Investigating tourists' revisit proxies : the key role of destination loyalty and its dimensions
Stylos, Nikolaos
;
Bellou, Victoria
- In:
Journal of travel research : a quarterly publication of …
58
(
2019
)
7
,
pp. 1123-1145
Persistent link: https://www.econbiz.de/10012050738
Saved in:
9
Spillover effects of status demotion on customer reactions to loyalty reward promotions : the role of need for status and exclusivity
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
Journal of travel research : a quarterly publication of …
58
(
2019
)
8
,
pp. 1302-1316
Persistent link: https://www.econbiz.de/10012150517
Saved in:
10
The impact of customer experience on relationship quality with travel agencies in a multichannel environment
Rajaobelina, Lova
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
2
,
pp. 206-217
Persistent link: https://www.econbiz.de/10011915362
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